Transcript Document 7206656

FAA Alaska Flight
Service Stations
2008 Customer Satisfaction
Survey Results
&
Flight Service
Modernization Status
Presented to: Aviation North Expo 2008
By: Marshall Severson, Acting Manager, Alaska
Flight Services Operations and Program Support
Date: October 2008
Federal Aviation
Administration
Flight Services - Today
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17 Federal Facilities in Alaska
200 people
$26 million budget
1.3 million operations yearly
We are here to serve you and help ensure
informed go/no go decisions as well as safety
of flight in all phases.
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Survey
• The survey was created to get input on how the
users rate various services we provide.
• We also asked for input on:
– Desires for locating FSS’s and future siting of Remote
Communications Outlets (RCO’s).
– New Technology.
– What works best for your needs (AFSS/FSS)?
– Your comments.
• We will use the input to improve services.
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How We Rated
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How We Rated
• On 1-10 scale with 10 the highest:
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Pilot Briefing 9.0
Inflight Radio 8.61
Airport Advisory Service 8.93
TIBS Recordings 8.17
NOTAM Dissemination 7.21
FSS ATIS/AFIS 7.95
SVFR Operations 8.78
PIREP Processing 8.56
Flight Plan Processing 9.0
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How We Rated
On 1-10 scale with 10 the highest
– Phone call wait times 8.29
– Radio call wait times 8.66
– Specialist Courtesy 9.25
– Specialist Speech Quality 9.11
– Specialist Knowledge 8.96
– Product Interpretation 8.55
– Message Relaying 9.20
– NEXRAD Interpretation 8.71
– WX Cam Interpretation 8.72
– Other Services 8.6
– Average of All Services: 8.62
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User Input
– Other Suggested FSS Locations/Number of
Responses
Bettles/40
Galena/53
Tanana/15
Kodiak/42
Merrill Field/98
Gulkana/77
King Salmon/69
Bethel/54
Unalaska/16
Valdez/41
Cordova/54
Yakutat/43
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User Input
– Which type of Station in Alaska best
meets your needs (AFSS or FSS)?
Why…
– AFSS/14
– FSS/181
– If a customizable weather briefing packet
became available, how would you like to
receive this information?
– Log on to website with exclusive account/138
– Sent to your email address at specified times/45
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User Input
In order to modernize Flight Services in Alaska,
what types of new technology and/or other
functions would you add?
-More Weather Cameras!/Controllable Views
-More ASOS/Wx Reporting
Tok
Matanuska Glacier
-Auto-mail NOTAMS
-ADS-B
-DF Ketchikan
-Broadcast Improvements (Customizable)
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User Input
In order to modernize Flight Services in Alaska,
what types of new technology and/or other
functions would you add? Continued:
-Kiosks
-X-M/Sirius satellite weather
-Electronic Flight Plan submission/acknowledgement
-Reliable communications in remote areas/better
coverage
-Collision avoidance
-Broader flight following
-More consistent weather reporting from A-Paids
-GPS tracking
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User Input
In order to modernize Flight Services in Alaska,
what types of new technology and/or other
functions would you add? Continued:
-More ATIS.
-More personnel instead of technology.
-Wireless access to wx sites and webcams on PDA’s,
smart phones, etc.
-Maintain DF’s
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User Input
AFSS or FSS which works best for you?
(Question may have been misinterpreted to
imply recorded/automated text to voice).
• AFSS
-Both have their place.
-We call AFSS from Outside.
-Trend Analysis.
• FSS
-Local Area/Condition/Wx Pattern Knowledge.
-View and Interpretation of changing weather.
-Human Contact/Answer questions.
-Less chance of lost flight plan.
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User Input
AFSS or FSS which works best for you?
Continued.
• FSS
-Less useless information.
-SVFR operations more efficient.
-Special Requests allowed.
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User Input
• Desired Future Siting of RCO’s (Not all
inclusive)
-Arctic Village (submitted) and Savoonga
-Ruby
-McCarthy (submitted)
-Ketchikan area (Rudyard Bay, S. Prince of Wales,
N end of Revillagedo Is., Bell Island.
-Whittier, Prince William Sound
-Chenega
-Crooked Creek
-White Mountains, Yukon Charlie
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User Input
• Desired Future Siting of RCO’s (Not all
inclusive).
- South and West of McGrath
- Watana Lake
- Lower Yukon (Anvik, Holy Cross)
- Atkasuk
- Glenallen/Copper Center/Farewell?
- Red Dog Area
- Emmonak
- Cape Spencer
- Brevig and Teller (funded by SBS office)
- Hayes River
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User Input
• Desired Future Siting of RCO’s (Not all
inclusive).
- Montague Island
- Puntilla
- Sheep Mountain
- Beluga/Tyonek
- Port Alsworth
- Rainy Pass
- Skwentna (funded)
- Kobuk, Kiana
- Nikolski
- Umiat
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User Input
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Future Siting of RCO’s (Not all inclusive).
Shuyak Island
Nulato Hills
Wales, Golovin, Deering, Holy Cross
Kisarilik Lakes.
Fix current ones first.
Seward/Eagle need fixed.
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User Input
General Comments:
- Kudos to several specific facilities including:
Ketchikan, Palmer, Kenai, Talkeetna,
Kotzebue, Dillingham, Iliamna, Nome, Sitka,
Homer, Juneau
- Radio Coverage, quality, content of com +/-. Only
links, safety issue for flight plans.
- Local area knowledge/trend analysis/quality of
briefings +/-.
- AWOS/ASOS reliability.
- Contacts for service from Outside.
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Survey
For 2009 we anticipate survey notification to all
active Alaska pilots.
We appreciate the input in 2008 and look forward to
continuing the dialogue.
Next subject…………..
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Alaska Flight Service Modernization
This is a continuous process.
- We have just commissioned the new Nome FSS.
- Last year the new Kotzebue FSS was
commissioned.
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Alaska Flight Service Modernization
-Cooperative ventures between FAA, State DOT and
National Weather Service.
- We anticipate new FSS at Cold Bay in Spring
2009 in leased Aleutians East Borough space.
- Homer, Dillingham and Sitka FSS upgrades are
planned.
- We are installing Digital “SAWS” wind instruments.
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The old and the new at Nome
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The new, temporary and old at Cold
Bay
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Alaska Flight Service Modernization
We also have relatively new facilities in Talkeetna,
McGrath, Iliamna, Deadhorse and Northway.
New RCO installations are funded for:
Skwentna
Girdwood
Ruby
King Cove
Yukon River Bridge
Chignik
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Alaska Flight Service Modernization
Future Flight Services requested RCO sites:
McCarthy
Anaktuvuk Pass
Arctic Village
Galbraith Lake
Central
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Alaska Flight Service Modernization
AFIS
We have expanded Flight Services ATIS information
to many locations where we provide local airport
advisory service and now call it AFIS (Automated
Flight Information Service).
In FY-09 we will complete the AFIS installs with the
last at Barrow. The Dillingham system will be
upgraded with the AWOS interface.
10 AFIS Facilities: BRW, HOM, ILI, KTN, OTZ, OME,
SCC, SIT, DLG, TKA.
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Alaska Flight Service Modernization
Automation System/Voice Switch
In 2007 we transitioned from our old Flight Services
briefing and data telecommunications platforms to
the OASIS automation system at all facilities.
This was a tremendous improvement in automation
of weather information, flight data capabilities and
graphical displays.
OASIS is contractually limited to 2010. We continue
to develop future automation requirements for
improved service delivery and safety assurance.
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Alaska Flight Service Modernization
AFSS OASIS Briefing Position
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Alaska Flight Service Modernization
•Some Future Modernization Elements:
•Kiosks for remote self briefing and flight plan filing
at locations accessible to pilots.
•Expanded Automated Flight Following (AFF) SAR.
•ADS-B Flight Plan Tracking for SAR and enhanced
local airport advisories.
•Web Portal to Alaska Flight Services Global
database.
•Delta Briefings. No repeated information/new info
highlighted for delivery to pilot.
•Email notifications of wx and NOTAM changes.
•Electronic Strip Bays at FSS’s.
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Alaska Flight Service Modernization
Automation System/Voice Switch Continued:
We are targeting the initial phase of our new
automation system to be in place in early 2010.
We also need a new voice switch to handle
increased number of RCO’s and provide agility in
managing the radio calls. (Un-gang Frequencies).
The new voice switch will be an Alaskan solution
planned for acquisition in 2011.
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Alaska Flight Service Modernization
Summary: We are improving our infrastructure and
automation to better meet your needs and
soliciting your input with safety and efficiency our
most critical priorities.
Please respond to our next user survey or contact us
at any time with questions or concerns.
Visit our web site at: www.alaska.faa.gov/at
Thanks!
[email protected]
907-271-5464
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