Transcript Chapter 13 Interpersonal Communication and Teamwork
Chapter 13
Interpersonal Communication and Teamwork
Learning Objective 1
Identify the components of interpersonal communication and soft skills.
Interpersonal Communication Components
• Verbal and nonverbal interactions • Soft skills—personal qualities • Communication climate • Style of writing, speaking, and
behaving
Learning Objective 2
Develop skills for building positive relationships.
Building Positive Relationships
• Conversations • Social business interactions • Relationship repair skills
Learning Objective 3
Give feedback effectively and receive it appropriately.
Feedback
Positive Feedback
• Is specific • Give as closely to
the event as possible
• Is sometimes
overlooked
• Fosters more of the
appreciated action Constructive Feedback
• Is not criticism • Helps people
understand where they are in relation to expectations
• Should be delivered
without fear of negative response
• Should be accepted
with an open mind
Learning Objective 4
Describe techniques for resolving conflicts.
Conflict Handling Techniques
• Act promptly. • Schedule a meeting. • Use active listening. • Communicate honestly. • Focus on the problem, not the person. • Brainstorm solutions. • Formalize the solution. • Implement the solution and set a date
for follow-up.
Learning Objective 5
Develop the skills associated with leading and participating in teams.
Team Skills
• Flexibility and adaptability • Commitment to team’s goal • Energy • Focus • Persistence
Learning Objective 6
Describe the features of and process used by a writing team.
Writing Teams
• Features – Complementary skills of team members – Effective group dynamics – Loyalty to team and purpose – Agreement of and adherence to schedule • Team writing process – Plan – Draft – Finalize