Transcript NUTS & BOLTS: MANAGING INTERNAL AND EXTERNAL CONSTITUENCIES

LEADING FROM THE MIDDLE
INSTITUTE FOR MID-LEVEL
ADMINISTRATORS
BOERNE, TEXAS
TUESDAY, 31 JULY 2007
NUTS & BOLTS:
MANAGING INTERNAL AND
EXTERNAL CONSTITUENCIES
VALUES DRIVEN
• Leading and Managing must be values driven
• INTEGRITY
• STEWARDSHIP
• SERVICE
• QUALITY
NECESSARY SKILLS
•
•
•
•
ADMINISTRATIVE SKILLS
CONCEPTUAL SKILLS
INTERPERSONAL SKILLS
RESOURCE SKILLS
EXPECTATIONS OF A LEADER
• Ability to provide vision and impetus for others
to accomplish overall organizational goals.
• Must have the “big picture”
• Ability to get things done when you must rely
on others to complete tasks.
• Technical competence.
• Must be ethical and respect others.
“Must Haves” of an Effective Leader
• The respect of those you supervise.
• Viewed as a leader inside and outside the
institution, and act the part.
• Open and direct in communication.
• Trustworthy and able to engender trust.
• Effective interpersonal skills – ability to get
along with others.
EXPECTATIONS OF A LEADER
• Clearly identify and communicate what needs to
be done. Set clear performance standards.
• Be willing and able to develop those who report
to you.
• Establish timelines and adhere to them.
• Know how to delegate and follow up without
micromanaging.
• Give timely and appropriate feedback.
EXPECTATIONS OF A LEADER
• Know how to motivate, empower and nurture
individual growth.
• Be an advocate for those above and below.
• Hire individuals with strong, complementary
skills.
• “Plan” for developing leadership.
• Keep current and in touch.
EXPECTATIONS OF A LEADER
• Make the hard decisions but show empathy and
sensitivity.
• Deliver and expect quality performance.
• Be committed.
• Make sure your word means something.
• Recognize others for their contributions and
give credit.
GUIDELINES TO FOLLOW
• Don’t take your self too seriously.
• Look for leadership potential in others and assist
to develop it.
• Create a strong team.
• Explain reasons for decisions
• Be positive in your approach and interactions
with others.
GUIDELINES TO FOLLOW
• Listen to others. You don’t always have to have
the last word or be right every time.
• Manage change carefully and as a team.
• Be a good coach to team members
• Be realistic in setting goals.
• Facilitate problem solving rather than being the
problem solver.
GUIDELINES TO FOLLOW
• Provide opportunities for and support
professional development activities.
• Don’t pass up an opportunity to offer genuine
praise for a job well done.
• Be a mentor.
Servant Leadership
“There may be a better system
Than the one we now have.
It is hard to know.
But, whatever it is,
If the people to lead it well are not there,
A better system will not produce a better society.”
Robert K. Greenleaf
Vice President Academic
Transfer and General &
Developmental
Education
Austin Community College
512/223-7612
[email protected]