Transcript ir- megs version

Interpersonal Relationshps
• Objectives
– Describe Interpersonal relationships in a work
setting
– Establish and work toward a specific goal for
interpersonal skills in school
Interpersonal Relationships
• Connections between or among people
• Positive interpersonal relationships: treating
each other in a caring, respectful manner
Interpersonal Relationships
• Ability to work well with coworkers = positive
reputation as a professional
• Courtesy, etiquette, manners, cooperation,
and loyalty
Stages of Friendship
• What was your idea of a good friend in
kindergarten?
• Was it different in 3rd grade? 7th grade? Now?
Stages of Friendship
William Damon (1977; 1983) proposed that
children’s friendships develop in stages.
These stages become more sophisticated as
children grow up.
Damon asked children specific interview questions
such as, “Tell me about your best friend” or “Tell me
a story about two children who are friends”
(Damon, 1977)
Stages of Friendship
Jonathon, 5 years old: “Thomas is my friend
’cause he plays with me. He likes Legos and so
do I. Me and Thomas share Legos.”
Level 1: Friendship as a ‘handy playmate’ (4–7
years)
Stages of Friendship
Katy, 9 years old: “Ella is my best friend and I am her best
friend. We are going to be friends forever. If I ever have a
sleepover, Ella is the first person I invite and if Ella ever has
a sleepover I am the first person she invites. If I can’t go to
the movies or something, ’cause I am sick or something,
then Ella won’t go either, she will stay with me and play at
my house.”
Level 2: Friendship as mutual trust and
assistance (8–10 years)
Stages of Friendship
Kayla, 13 years old: “If I ever get hassled [at school],
my friends comfort and support me. Ashley will go up
and ask them “Why did you say that to her?” She sticks
up and defends me. Ashley understands me better than
anyone else I know.”
Level 3: Friendship as intimacy and loyalty (11–
15 years +)
Interpersonal Attraction
• Who’s available:
– Proximity
– Repeated exposure
– Personal characteristics/activities
Interpersonal Attraction
• Who is desirable:
– Physical attractiveness
– Looks do matter
• Why? Is it possible that physically attractive people
tend to have better self concepts as a result of positive
treatment from others?
Interpersonal Attraction
• Who is desirable:
– Competence
• Some evidence of fallibility increases attractiveness
– Helpfulness
• As long as there are no strings attached
• Getting someone to do you a favor
Interpersonal Attraction
• Similarity vs. Complementary
– Attitudinal similarity-share opinions
– Evidence shows that complementary is not as
important rather we choose mates who have
similar weaknesses to us
Interpersonal Attraction
• #1 determinant of attraction
– Is whether the other likes that person
– We expect friendship choices to be reciprocated
– Self-esteem
Your Relationships
• Pick a past relationship
– List three reasons why that relationship worked
– List three reasons why it did not work
http://www.youtube.com/watch?v=wPOgvzVOQig
• Establish one goal for developing
interpersonal relationships
– Specific
– Measurable
– Attainable
– Relevant
– Time bound
Interpersonal Relationships in
the Work Place
The Customers around You
• Health Care’s view of Patients
– “Customer owners”
• Your co-workers are your “internal” customers
– Deserve respect & compassion
The Customers around You
• Create a pleasant Customer experience
– Be friendly
– Smile
– Stay positive
– Say hello
– Give the benefit of the doubt
• Are we all here to do our best?
Be a Team Player
• Avoid:
– whining
– Complaining
– Questioning authority
• Complainers “poison”
• If labeled as a complainer or troublemaker
your opportunities for advancement will be
limited
Be the Solution not the Problem
• Challenge:
– See a problem = do something about it
– If you are not willing to do – then stop
complaining
Teamwork
• “The name of the game”
– Health care now relies on high performance work
teams for patient care
• PACT (Patient aligned Care Teams) or PCT
(Patient Care Team) or IPC (Improved Patient
Care)
• http://www.youtube.com/watch?v=hNEEFw4
OnV0
Teamwork
• Medical Home
– http://www.youtube.com/watch?v=P9_pD70bDx
M
6 types of Health Care Teams
• 1) Intradisciplinary Teams:
– People working from the same team
– ie: team of radiographers – selecting new
diagnostic equipment
6 types of Health Care Teams
• 2) Interdisciplinary Teams:
– Different discipline, education, job, scope, and
department
– ie: med tech, phlebotomists, nurse = coordinate,
collect, label and process patient blood sample
6 types of Health Care Teams
• 3) Intradepartmental Teams:
– Same department, different education, job and
scope
– ie: surgical nurse, surgical tech and instrument
tech – improve instrument sterilization &
packaging
6 types of Health Care Teams
• 4) Interdepartmental Teams:
– Different departments, educations, jobs, scopes
– ie: information tech, admitting, patient reg, streamline patient registration process
6 types of Health Care Teams
• 5) Work Teams:
– Meet ongoing as part of their job
– ie: group of paramedics who might meet weekly
to monitor quality of patient transport and
outcome
6 types of Health Care Teams
• 6) Project Teams:
– Meet for a specific period of time
– ie: pharmacist, Nurse Director, Immunization
Nurse, Provider – Annual flu vaccinations
Team Participation
• Be an effective team member
• Often teams have minimal supervision
• Management
– Creates team
– Identifies members
– Arranges meeting
– Communicates expectations
– Clarifies assignments
Team Duties
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•
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Arrange schedule
Select equipment & supplies
Monitor & improve outcomes
Resolve budget & staff issues
Interview & select team members
Be a member of the Team
• Be a leader & a follower
• If you fail = the team suffers
• Team performs well = each member held in
high regard
• Team fails = each member is accountable
• Spider Activity
Group Norms
• Should be set at the start of a team
• Examples:
– Attend all meetings
– Arrive on time
– Speak up
– Respect others ideas
– Carry your share of the work
– Serve as a leader and a follower