Transcript Selling IBM Lotus Notes and Domino 6.5 IBM Software Group ®

®
IBM Software Group
Selling IBM Lotus Notes
and Domino 6.5
IBM Software Group | Lotus software
Agenda
 What are IBM Lotus Notes and IBM Domino?
 IBM Lotus Domino Server and Administration
 IBM Lotus Notes Client Family
 IBM Domino Designer and Application Development
 Purchasing Options
 Customer Migrations to Domino and IBM Success Stories
 Conclusion
IBM Software Group | Lotus software
What are IBM Lotus Notes and Domino?
 IBM Lotus Domino is a highly secure server platform which allows
customers to rapidly build collaborative applications and world class
messaging solutions.
 Core tasks (mail, calendar, directory, security, web server, etc.) are
integrated
 Domino Administration, Statistics and Monitoring are integrated.
 IBM Lotus Notes represents the client side, offering the industry’s most
secure and full featured collaboration client.
 Lotus Notes provides users access to email, calendar, to-do, and contact
information.
 Lotus Notes is the premier rich client for accessing Domino applications.
These collaborative applications allow customers to improve their core
business processes. Applications can be created by your own internal
developers, or purchased from a variety of third party commercial vendors
and IBM Business Partners.
 The Lotus Notes family also includes clients for accessing Domino via Web
Browsers, Mobile devices, and even Microsoft Outlook.
IBM Software Group | Lotus software
IBM Lotus Notes and Domino Architecture
security
Choice of client: Lotus Notes (Windows and Mac),
Domino Web Access (Windows and Linux), POP3/IMAP, Mobile Devices, MS Outlook
Web Server
Directory Server
Collaboration
Server
Development
Tools
Mail Server
Integrated Administration, Statistics and Events, Monitoring
Runs on multiple platforms
IBM AIX, IBM OS400, IBM zOS, Linux, Microsoft Windows, Sun Solaris
IBM Software Group | Lotus software
IBM Lotus Domino Server
IBM Software Group | Lotus software
IBM Lotus Domino
Provides a highly secure messaging and collaboration platform for sharing data and
connecting your employees and extended communities
 Provides Customers Choice
 Operating System, Hardware Platform, Directory, Client Access
 Lower Cost Of Ownership
 Policy Based Administration, Network Bandwidth, Server Storage, Quota Management
 Unmatched Security
 Granular Levels: Server, Database, View, Field.
 Integrated Seamless PKI encryption. Digital Signatures. Execution Control Lists
 Smartcards
 Ensured Reliability
 Clustering for both Failover and Load-balancing
 Transaction Logging, Automated Server Restarts and Diagnostic Data Collection
 Advanced Administration Tools, Statistics and Events, Tivoli Analyzer
IBM Software Group | Lotus software
What is new in IBM Lotus Domino 6.5
Provides a highly secure messaging and collaboration platform for sharing data and
connecting your employees and extended communities
 New platform support:
 Linux on IBM zSeries
 Microsoft Windows 2003 Server
 Database unread marks can now replicate between databases on clustered
servers or on all servers where the database resides.
 Rename a Resource by changing its name, Site, and, if the Resource is of
type "Other," its category.
 Administration enhancements:
 Unified interface for Fault Recovery and Cleanup Scripts.
 Advanced diagnostic tools for memory and semaphore management
 Automatic diagnostic collection tool
 Domino for z/OS native hardware cryptography for SSL
 Statistics and Monitoring platform statistics for Domino on Linux
 Server.Load now includes workloads for Domino Web Access, IMAP, and
R6Mail.
IBM Software Group | Lotus software
Domino Administration Client
IBM Software Group | Lotus software
Domino Policy Based Administration
IBM Software Group | Lotus software
Controlling Your Company’s Email
The Domino router can check whether
incoming SMTP connections originate
from servers listed in one or more DNS
blacklists (DNSBLs) before delivering
messages.
Journaling allows the Domino
router to keep a copy of
messages that are sent in
your environment.
IBM Software Group | Lotus software
Server Based Mail Rules
 Automate actions at the server, to help manage e-mail before it gets to the
users mail files.
sender
subject
body
importance
delivery priority
To
CC
BCC
To or CC
body or subject
Internet domain
size (in bytes)
all documents
any attachment name
number of attachments
form
recipient count
any recipient
IBM Software Group | Lotus software
IBM Lotus Notes Family
IBM Software Group | Lotus software
IBM Lotus Notes 6.5
Provides a world-class messaging and collaboration platform to help integrate people and
business processes
 Gives users a single access point to their most valuable messaging,
collaborative and personal information management (PIM) resources through
the new Lotus Workplace for Notes welcome page

Integrates Lotus Instant Messaging functionality to provide presence
awareness and enable users to initiate chats with colleagues—without
launching a separate application
 Maximizes responsiveness through follow-up function and visual indicators
to show users when they’ve forwarded or replied to e-mail messages
 Helps reduce total cost of ownership through minimal training
requirements, end-user productivity enhancements and built-in management
function like Smart Upgrade
IBM Software Group | Lotus software
Lotus Notes – Workplace Welcome Page
Improves productivity by providing unified access to the tools, tasks, and the people
users work with
IBM Software Group | Lotus software
Lotus Notes - Mail
IBM Software Group | Lotus software
Lotus Notes - Mail
Running on Apple Mac OS X
IBM Software Group | Lotus software
IBM Lotus Instant Messaging integration
Offers peripheral vision, while users remain within the context of an e-mail or task
 Single Sign-On
 View and manage online status
 Presence awareness through
online status indicators
Mail view
To, From and CC fields on
received and sent messages
 Right-click menu support
 Initiate chat sessions
 Instant Messaging Contact List
 Add Instant Messaging integration
to custom Domino applications
IBM Software Group | Lotus software
Follow Up
Mark e-mail messages with a follow-up flag to indicate that further action is warranted –
maximizing user responsiveness to incoming requests
 From the Inbox, a user can flag a
message to be looked at on a later
date via “Follow Up”.
 Flags for high, normal, or low priority
 Alarms can be set for a specific date
and time, including e-mail
notifications
 Inbox can be sorted via follow-up
priority flags
 Follow up information is included on
the e-mail header
IBM Software Group | Lotus software
Managing your inbox
Increase control over the flow of communications to improve operational efficiencies
Block Mail from Sender
 Block future messages from a specified
sender from display in the inbox view by
automatically moving them to the Junk
Mail folder
 Easily manage list from Junk Mail folder
 Helps users reduce junk mail and
quickly navigate to important messages
QuickRules
 Easily accessible on Tools drop down
menu
 QuickRules automate the creation of
rules, by populating the sender, domain,
and subject from the selected message
 Manage or remove from Rules view
IBM Software Group | Lotus software
Lotus Notes 6.5 - Additional features increase productivity
 Drag and drop e-mail messages from the inbox view to the calendar
or to-do icon on the bookmark bar to automatically create and
populate a new entry
 View only unread mail in the inbox view by toggling on and off
 Confirm when selecting Mark All Read or Mark All Unread
 Time column added to inbox view
 Set Lotus Notes as the default mail client, so that when users click a
mailto: link on a Web page, a new message window will
automatically open in Notes.
 Smart Upgrade continues to allow users on Notes 6 or higher to
seamlessly upgrade to the latest version with a single mouse-click
IBM Software Group | Lotus software
Linux client running on Mozilla
IBM Lotus Domino Web Access
IBM Software Group | Lotus software
IBM Lotus Domino Web Access
IBM Software Group | Lotus software
Domino Access For Microsoft Outlook
IBM Software Group | Lotus software
Lotus Domino Designer
IBM Software Group | Lotus software
IBM Lotus Domino Designer 6.5
Rapidly create multiplatform applications to automate business processes and increase
workflow efficiency
 Add online awareness to forms and views
 Enable a names field to show online status
 Enable a column to show online status
 New embedded element – Instant Messaging
Contact List
 Embed on a form or page
 Export a view as comma separated values (CSV)
 All LotusScript backend classes, methods, and
properties new in 6.0 are available in Java/CORBA
and COM
 AdministrationProcess, ColorObject, DxlExporter,
DxlImporter, NoteCollection, ReplicationEntry,
RichTextDoclink, RichTextNavigator, RichTextRange,
RichTextSection, RichTextTable
IBM Software Group | Lotus software
Domino: A Secure and Open
Application Platform
Notes Client
Web browser
MS Office
COM
OLE
Visual Basic
NRPC, HTTP, NNTP, POP, IMAP, SMTP, LDAP
Enterprise Data
portlets
Portal Builders
Portals
Domino Toolkit
For WS Studio
LEI
DECS
LC LSX
ODBC
XML
Domino Everyplace Access
Lotus EasySynch
WebSphere Everyplace Access
Java Server Pages (JSP)
anything that
reads XML
3rd party
Mobile Devices, Smart Phones, PDAs
IBM Software Group | Lotus software
Take Advantage of
Domino Features
 Awareness and Instant
Messaging
 Column Color Coding
 Cascading Style Sheets
 Collapsible Framesets
 … and much much more!
Regional
Sales
Quotas
IBM Software Group | Lotus software
Lotus Domino  MS Excel
 Using LotusScript and COM, it is simple to integrate Domino data
into MS Office applications.
IBM Software Group | Lotus software
“Powered By Domino” Web Sites
IBM Software Group | Lotus software
Thousands of Commercial Domino Products
 Team / Community Discussion Databases and Forums
 Document Storage and Collaboration
 Customer Relationship Management
 HelpDesk / Customer Support
 Human Resources
 Billing Systems
 Inventory Management / Supply Chain Tracking
 Project Management
 Sales Force Automation
 Administration Tools: Anti-virus, Backup and Restore, SPAM
filtering
 Infrastructure Tools: Server Administration and Management
IBM Software Group | Lotus software
Free/Open Source Software
Sites such as the Lotus Developer
Domain Sandbox:
http://www.lotus.com/ldd/sandbox.
nsf
and OpenNTF:
http://openntf.org
allow Developers to create and
share applications with the entire
IBM Lotus Domino Community.
http://www.hinkyminky.net/domBulletin
IBM Software Group | Lotus software
Purchasing Options
IBM Software Group | Lotus software
Offerings Designed To Meet Your Needs
The Lotus clients are purchased via Client Access License (CAL)
 IBM Lotus Notes for Messaging
 Provides a full featured rich client (Win32/Mac) for accessing messaging,
calendar and scheduling, and PIM (directory) functions
 IBM Lotus Notes for Collaboration
 Adds support for collaborative applications to Notes for Messaging
 IBM Lotus Domino Web Access for Messaging
 Provides access to messaging, calendar and scheduling, and PIM
(directory) functions through a Web browser
 IBM Lotus Domino Web Access for Collaboration
 Adds support for collaborative applications to DWA for Messaging
 Domino Designer
 Enables Application Developers to build Domino applications
IBM Software Group | Lotus software
Offerings Designed To Meet Your Needs
The Domino Server offerings are purchased per CPU
 Domino Messaging Server
 Provides access to messaging, calendar and scheduling, and PIM (directory) functions
 Domino Enterprise Server
 Provides access to messaging, calendar and scheduling, and PIM (directory) functions
 Provides access to full collaborative applications
 Provides Domino clustering for failover and load-balancing
 Domino Utility Server
 Provides unlimited access to collaborative applications, but does not allow the use of
individual mail files.
 Customers can choose to access their Domino applications through a Web browser, or via
a separately purchased Lotus Notes client.
 Applications are available to users internal to your company, as well as external.
 Access is allowed for individually authenticated as well as anonymous users.
IBM Software Group | Lotus software
Complete Enterprise Option (CEO)
 CEO Product Categories are collections of closely associated products, which together,
create an enterprise infrastructure solution. These CEO Product Categories are offered
on a per user basis and are subject to specific acquisition rules including a minimum
initial user quantity requirement.
Example:
Product Category
Products Included in Bundle
Solution
Minimum
Initial User
Requirement
Lotus
Communications
Domino Messaging per Processor
Domino Enterprise per Processor
Notes with Collaboration
Notes with Messaging
Domino Web Access for Collaboration
Domino Web Access Messaging
IBM Lotus Domino Webmail
Domino Designer
Lotus' leading
messaging, groupware
and collaboration
clients and servers;
accessed either
through the Lotus
Notes Clients or Web
Browsers
100
http://www.lotus.com/services/passport.nsf/a90f5391e1a5e46b85256a81005fd293/e88f9dfeb466c1ad85256a84005de11b?OpenDocument
IBM Software Group | Lotus software
IBM Lotus Domino Express
 Offerings designed to make it easy for small and medium business (SMB) organizations to
acquire, deploy, and use the same rock-solid messaging, scheduling and solutions leveraged by
large organizations.
 Pricing, packaging, and promotion are optimized for small and midsized organizations.
 Available only for companies that have 1000 employees or less.
 Similar to CEO, no client/server purchase, just purchase via # of users.
 Domino Collaboration Express
 Allows customers to use both the messaging and collaborative capabilities of Domino.
 Customers can choose to access Domino via Lotus Notes, or Lotus Domino Web Access
clients for both email and collaborative applications.
 Does not allow the use of Domino Clustering or advanced Directory functions
 Domino Utility Server Express
 Provides unlimited access to collaborative applications, but does not allow the use of
individual mail files.
 Customers can choose to access their Domino applications through a Web browser, or via a
separately purchased Lotus Notes client.
 Applications are available to users internal to your company, as well as external.
 Access is allowed for individually authenticated as well as anonymous users.
IBM Software Group | Lotus software
Additional Software Included With Your Purchase
WebSphere Application Server and Lotus Domino Toolkit for WebSphere Studio

IBM Lotus Domino customers are entitled to a “restricted license” version of WAS

WAS can run servlets that access Domino objects via the Domino 6 JSP tags
New and Limited Time Offer!
WebSphere Portal Express and Lotus Instant Messaging and Web Conferencing
http://www.lotus.com/lotus/offering1.nsf/wdocs/65entitlement

IBM Lotus Domino customers with active maintenance agreements are entitled to 20
user licenses of IBM Lotus Instant Messaging and Web Conferencing as well as a 20
user license of IBM WebSphere Portal Express at no additional charge

Allows customer to take advantage of the new instant messaging integration points in
the Notes 6.5 client, as well as the previously introduced integration of Web
Conferencing within the Notes scheduling form

Allows customers to extend their Domino applications via WebSphere Portal

Limited-time offer: October 1st, 2003 until December 31, 2003

Does not apply to IBM Lotus Domino Express customers
Great Service Opportunity!!!
IBM Software Group | Lotus software
IBM Passport Advantage & Advantage Express
 Passport Advantage
Designed for larger enterprises.
Offers better pricing for your
volume purchases over time and is
based on your Relationship
Suggested Volume Price (RSVP)
level.
 Passport Advantage Express
Designed to meet the needs of
medium-sized businesses.
Designed for single-site, smaller
enterprises.
Combines the full Passport
Advantage product list with the
simplicity of transaction-based
acquisition
 Both include a full twelve months
of software maintenance with
each license.
http://www.lotus.com/services/passport.nsf/WebDocs/Passport_Advantage_Home
IBM Software Group | Lotus software
Worldwide software e-Catalog
 Shop for IBM software
products with on-line
purchasing through IBM's
Passport Advantage
Express program.
 Includes license, support
and one-year renewable
Software maintenance.
 Links to product information
and product pricing specific
to your country.
http://www.ibm.com/software/info/ecatalog/
IBM Software Group | Lotus software
Customer Migrations To Domino
From Exchange
From Groupwise
IBM Software Group | Lotus software
Domino 6 Supports Worldwide Strategic Messaging
and Collaboration Platform for International Distributor
To develop a consistent global IT systems for its worldwide strategy, DKSH decided to replace its
different email systems--including Microsoft Exchange and Novell Groupwise---and deploy an advanced
communication and collaboration infrastructure based on IBM Lotus Domino 6 servers.
•"One of the main reasons DSHK chose Domino is that it is a very self-contained system
that does not depend much on the underlying platforms it runs on--whether that's
Windows, Linux or another platform. From DKSH's perspective that meant that we could
more quickly deploy our infrastructure and applications. “
•"Second, we know from experience that Lotus Notes and Domino are more than just
messaging. The system has lots of out-of the-box functionality we could build-on in
developing workflows to support new company-wide administration processes. “
•"Third, the ease of Domino 6 system administration is a big plus compared to
Microsoft Exchange, and that will result in total cost of ownership savings. Servercentric features such as centralized, multilingual Notes client upgrades are a big step
forward compared to the traditional way of pushing out new software“
Zoltan Peter Szabo, DKSH's Chief Information Officer
IBM Software Group | Lotus software
Collaboration thrives at Southern California Edison
after switch to IBM Lotus software
When SCE's e-mail system had to be upgraded, the decision makers wanted to streamline the process.
Users were on several different systems, so consolidation on a common platform was needed in order to
make e-mail easier to support. But which e-mail system to choose? At the time Microsoft Exchange was
SCE's primary system. Exchange offered e-mail and calendaring, but little else.
•SCE chose IBM Lotus Notes and Domino for its lower cost of ownership and powerful
collaboration capabilities. "The Notes and Domino environment was easier to implement
because of the way the components are integrated, and how they build upon each other,"
Pinter says.
•Lotus Notes and Domino are known for their robust security features. As a result, SCE's
business has never been hurt by the wave of viruses and hacker attacks that have plagued
corporate America in recent years. "The security functionality has turned out to be a real win
for us," Pinter says. "We have not been affected by all the viruses other companies have.
This has saved us significant time and money.“
•"With Notes and Domino, when you build a new application you're basically reusing the
collaboration and workflow engines and the applications you have already built“… "The
reusability of basic infrastructure provides a significant return on investment.“
- Mike Pinter, Director of IT Infrastructure Services
IBM Software Group | Lotus software
Greif switches from Exchange to Domino for the
applications and gets a windfall in the bargain
“Our migration from Microsoft Exchange and Outlook to Lotus Notes and Domino was one of
the smartest tactical and logistical moves of my 12 year IT career. With Domino we've
transformed slow, e-mail based processes into streamlined Domino applications we can share
company-wide. And I'm convinced Domino positions us to integrate with far more back-end
applications than we could with Exchange or any other solution.”
•“With Exchange we were basically running our business and sharing documents via email, and revision control was difficult… Domino's TeamRoom application has
minimized this problem for us, keeping all our shared documents in one central
repository and eliminating the need for huge amounts of e-mail storage.
•“With our Domino servers, we have better performance, reliability and
availability“…"The Domino servers either aren't going down at all, or with clustering we
aren't noticing when they do. It's a much more robust system“
•Since completing the switch-over from Outlook to Notes in September of 2002, the Greif
Help Desk receives 30-40% fewer e-mail related calls each month."... "People are a
lot more likely to get answers from the Notes Help”
- James Hayes, System Analyst at Greif
IBM Software Group | Lotus software
Medical Device Maker Medex Cures Its
Communication Ills With IBM Lotus Notes and Domino
Medex maintained two different groupware platforms - IBM Lotus Notes in Europe and Microsoft
Exchange in the United States. The company wanted to standardize on a single platform worldwide …
After examining the successes born from using Lotus Notes and Domino in Europe, and seeing the Lotus
commitment to Web access, the company decided to standardize on the robust IBM messaging and
collaboration platform.
“We migrated our new employees from Microsoft Outlook and Exchange to IBM
Lotus Notes and Domino because we needed efficient, secure Web-based e-mail. For
us, an employee’s ability to access information quickly and securely from our website is an
integral part of our business."
"As Medex looked to its future, all plans regarding technology deployment pointed to Lotus.
A key mission at Medex is to be responsive to our customers. Lotus Domino makes it
simple for us to respond quickly and effectively to customer needs and/or
requirements."
- Cliff Oman, Vice President of Information Technology, Medex, Inc.
IBM Software Group | Lotus software
IBM Customer Reference and Success Stories
http://www.ibm.com/software/success/
 Over 100 Domino-specific Customer Success Stories. See how customers
around the world, large and small, are using Domino to enhance their business
processes.
Recent Competitive Winbacks
 Greif switches from Exchange to Domino for the applications and gets a windfall in
the bargain
http://www-3.ibm.com/software/success/cssdb.nsf/CS/EHON-5M9KHD?OpenDocument&Site=lotus
 Southern California Edison powers a collaborative environment choosing IBM
Lotus Notes and Domino over Microsoft Outlook and Exchange
http://www-3.ibm.com/software/success/cssdb.nsf/CS/EHON-5NMNTV?OpenDocument&Site=lotus
http://www-3.ibm.com/software/swnews/swnews.nsf/n/jmae5nllbd?OpenDocument&Site=lotus
WEBCAST: https://www6.software.ibm.com/reg/lotus05/lotusevents-i?S_PKG=102ADM95&FR=L
 Medex Cures Its Communication Ills With IBM Lotus Notes and Domino
http://www-3.ibm.com/software/success/cssdb.nsf/CS/EHON-5QDNB6?OpenDocument&Site=lotus
 DKSH - IBM Lotus Domino 6 Supports Worldwide Strategic Messaging and
Collaboration Platform for International Distributor
http://www-3.ibm.com/software/success/cssdb.nsf/CS/EHON-5PGLCX?OpenDocument&Site=lotus
IBM Software Group | Lotus software
And the winner is…
August 22, 2003
http://www.zdnet.com.au/itmanager/technology/story/0,2000029587,20277558,00.htm
“The real battle between Lotus and Microsoft no longer rests on mere e-mail or
calendaring.”
“with Lotus Domino you have that multi-platform support that you don't quite get with
Microsoft Exchange”
“One of the great features of Lotus Domino is the Administrator tool.”
Editor's Choice: Lotus Domino/Notes
“many companies are showing an
impressive return on investment with Lotus
Domino and we're not surprised. It features
a more consistent framework than
Exchange, its common toolkits are more
tightly integrated, and above all it's a much
better platform for developing applications.”
IBM Software Group | Lotus software
IBM Redbooks
 Well over 100 Domino related books.
Upgrading to Lotus Notes/Domino 6
Migrating from Microsoft Exchange 5.5
to Lotus Notes and Domino 6
Lotus Domino 6 spam Survival Guide
Domino Designer 6: A Developer's
Handbook
Lotus Domino 6 for Linux
Implementing IBM Lotus Enterprise
Integrator 6
Distributing Notes Clients
Automatically
Portalizing Domino Applications for
WebSphere Portal
Active Directory Synchronization with
Lotus ADSync
and many many more…
http://www.redbooks.ibm.com
IBM Software Group | Lotus software
Complete end-to-end client-to-server solution
Lotus software for Linux offers a compelling platform for world class collaboration
 Lotus Domino Web Access 6.5 supports Mozilla browser 1.3.1
 Lotus Domino 6.5 for Linux on IBM zSeries® S/390
 Lotus Enterprise Integrator 6.5 offers support for Linux
IBM Software Group | Lotus software
Lotus Market Leadership
IBM is clearly #1
 Market leader in collaboration (messaging, instant messaging, premisesbased web conferencing, team collaboration, portal) according to both IDC
and Gartner
 Designed for scalability, reliability, managability, and security
 Multi-platform, open standards solutions
 Features to lower your overall Total Cost of Ownership
 More than just email means increased Return on Investment
 Broadest programmability support -- power users to professional developers
 IBM is the only vendor who can provide a total ebusiness on demand solution.
(software, hardware, services, training, education, support, outsourcing, financing)
IBM Software Group | Lotus software
Top reasons to make the move
to IBM Lotus Notes/Domino 6.5
IBM Lotus Notes and Domino 6.5 bring together all elements necessary to maximize
collaboration and human interaction
 Empowers productivity
Instant Messaging integration
Enhanced mail experience
 Flexibility
 IBM – the market-leading vendor you
can trust
 Leading-edge services and solutions—
available whenever and wherever you
need them
Extended platform support
IBM global network of Business Partners
Linux client choice – offering
end-to-end collaborative solution
IBM Software Services for Lotus
 Helps reduce total cost of
ownership
IBM Global Services
IBM Software Group | Lotus software