Transcript Welcome! Robert A. Gabbay, MD, PhD Professor of Medicine, Penn State College of Medicine.

Welcome!
Robert A. Gabbay, MD, PhD
Professor of Medicine, Penn State College of Medicine
Congratulations…
You’ve graduated from pre-work!
We’re pleased to meet you!
• Patty Stubber – NW AHEC Practice Facilitator
• Laura Manley—Research Coordinator
• Erin McGinley—Research Associate
• Pat Bricker—Research Coordinator
• Linda Kanzleiter, MPsSc, DEd—PA AHEC Director
• Teresa Kern, PhD—PA AHEC Data System
Introductions
• Your name
• Your practice
• Your role in the practice and your role on the
improvement team
• How long you have worked at your practice
• What’s your favorite part of your job
• What’s the one thing you’d like to change or
improve about your job
Goals and Ground Rules
• Get to know one another
• SHARE ideas and resources
• Don’t re-invent the wheel—ask for help
• Look at each other’s data to identify experts
• Be willing to change and try new things (PDSAs)
• Be willing to be leaders and cheerleaders for
change and improvement in your practice
• Submit monthly reports so you can measure
your success and we can better guide you
• Ask questions—the more the better!
Learning Objectives for This
Session and Action Period #1
1. Understand and demonstrate how components of
the Chronic Care Model and standards of the
Patient Centered Medical Home can help practices
organize and provide evidence-based care to
patients.
2. Understand and demonstrate how rapid, smallscale Plan-Do-Study-Act cycles can quickly improve
systems and processes of patient care, leading to
quality improvement.
Learning Objectives for This
Session and Action Period #1
3. Understand and demonstrate how team-based
care can maximize visit efficiency, improve
patient, provider, and staff satisfaction, and
improve patient outcomes.
4. Understand and demonstrate methods to
redesign clinical processes.
5. Submit monthly reports on evidence-based
diabetes measures.