O Sistema de Segurança Operacional da NetJets Europe – Um exemplo prático.

Nuno Aghdassi

Head of Flight Safety

NetJets Transportes Aéreos, S.A. (NetJets Europe) [email protected]

Seminário “Anexo 19 - Gestão da Segurança Operacional” Lisboa - 30/01/2014

NetJets Europe – Highlights  Flight Crew: 700 (27 nationalities)  Fleet of 102 aircraft (all

CS-

registered)  Operations Centre (Paço de Arcos): 500 employees  Other offices in UK, France and Germany

NetJets Europe – Fleet 7 29 34 16 4 Cessna Citation Bravo 9 Cessna Citation XLS Hawker Beechcraft 750/800 3 Dassault Falcon 2000 2014: Embraer Phenom 300 2015: Bombardier Challenger 350 Dassault Falcon 7X Gulfstream G550 Bombardier Global 6000

Operating Environment  EU-OPS AOC (Portugal)  IOSA registered since 2004  Partnership with Lufthansa

Industry Involvement  EASA European Commercial Aviation Safety Team (ECAST)  RAeS Flight Operations Group  NATS Safety Partnership Agreement (SPA)  UK CAA Task Group – Airborne Conflict  EASA European Operators FDM Forum  FRMS Forum  European Society of Air Safety Investigators (ESASI)

Fractional Ownership – The Concept All the benefits of full aircraft ownership at a fraction of the cost

The Concept • Fractional Ownership: • An

undivided interest

in a specific, serial numbered aircraft based on the number of hours you fly in a year • Key: whole plane = 800 “occupied” hours • Fractions: • 1/2 = 400 occupied hours • 1/4 = 200 occupied hours • 1/8 = 100 occupied hours • 1/16 = 50 occupied hours

Safety Department • 7 full-time staff • Flight Data Monitoring • • • Safety Reporting System Safety Investigations Emergency Response Plan • 5 Safety Pilots • • Flight Safety Officer Honest Brokers • Wide range of expertise • Flight operations • • • Civil aviation regulations Aerospace engineering Human factors, etc…

The Safety Balance

Bankrupt Investment in safety Accident Commercial interest

Safety Management System NetJets has implemented its SMS by combining its existing safety processes into a single management system in 4 phases: 1.

Implementation and culture development (2011/2012) 2.

Risk management (2013) 3.

Training and promotion (2014) 4.

Safety assurance (2015)

Safety Management System • Ensure fixes still work • Identify safety hazards and apply fixes • Documentation • System architecture • Accountabilities Safety Assurance Risk Management Policy Promotion • Training/Education • Communication • Culture

Safety Management System • Policy and Objectives • • Safety Policy Accountable Manager • • Postholders Safety Review Board • Safety Assurance • Safety performance indicators • Compliance • Safety audits • Risk Management • • Safety Reporting System Flight Data Monitoring • • Safety Action Team NetJets Safety Committee • Training and Promotion • Training programme • Communication plan

Risk Management and Safety Assurance • • • • • • • • • • •

Safety Reporting System; FDM; NSC; Flight Safety Investigation; Safety Interviews; HFACS; Safety Audits; External audits; Investigations reports; Safety seminars/conferences Articles, studies, etc.

Hazard Analysis and Identification Risk Identification

• • • •

Safety Performance Monitoring Safety Audits Management of Change Continuous Improvement of the SMS

Risk Monitoring Risk Mitigation

• • •

Safety Recommendations; Safety Action Teams Safety Review Board

Risk Assessment

• •

Event Risk Classification (ERC) Safety Issues Risk Assessment (SIRA)

Risk Assessment Methodology – ARMS

http://www.skybrary.aero/index.php/ARMS_Methodology_for_Risk_Assessment

Safety Management System Progress • Strategic • • Reinforce Risk Management Risk Register Review • Fatigue Risk Management System • Tactical • Safety Critical Processes • Flight Data Monitoring • Safety Reporting System • Auditing

Risk Register Review • Most significant operational safety issues highlighted by EASA and the UK CAA.

1.

2.

3.

4.

5.

6.

7.

LOC-I Airborne Conflict Runway Excursion Fire CFIT Ground Handling Runway Incursion • Risk assessment carried-out for each one to specifically identify NJE exposure and determine: • What mitigating actions are needed (if any)?

• What safety performance indicators do we need to put in place to monitor evolution in time?

Risk Register Review

Accident Category

 Contributing Factors  Mitigating Actions  Regulations  Resources  Keywords/Taxonomy  Internal Stakeholders  External stakeholders  Performance indicators o Existing o Possible

NetJets SafetyNet

Flight Data Monitoring • • • FDM is mandatory by EU-OPS (>27000 Kg MTOW) Fleets • Global Express • • Gulfstreams Falcon 7X • • Cessna Citations Hawker 750/800 • • 2014: Embraer Phenom 300 2015: Bombardier Challenger 350 FDM allows us to: • Be proactive • • • Achieve a better oversight of the operation Aim higher than regulated safety standards Lead the field in private aviation

Safety Initiatives • Safety Alerts and Bulletins • Safety News • Safety Awards

Emergency Response Plan

Leading the field in Safety • IATA Operational Safety Audit (IOSA) • • • Internationally recognised and accepted aviation safety standard Held by the world’s leading airlines NetJets is only one of few private aviation companies awarded with this distinction • Lufthansa Airline Safety & Quality Assessment • Complete assessment of safety and quality processes within NetJets • Fatigue Risk Management Systems • • An international requirement NetJets is helping shape international standards applicable to private aviation • A leader also in FRMS

O Sistema de Segurança Operacional da NetJets Europe – Um exemplo prático.

Agradeço a vossa atenção.

Nuno Aghdassi

Head of Flight Safety

NetJets Transportes Aéreos, S.A. (NetJets Europe) [email protected]

Seminário “Anexo 19 - Gestão da Segurança Operacional” Lisboa - 30/01/2014