Transcript MSExchange
Voicemail Enabled by Unified Messaging
Exchange Unified Messaging
Replace your voicemail system Organization IT User • • Consolidate voicemail onto a single messaging platform Native Message Waiting Indicator announces the arrival of a new voicemail • • • Manage voicemail and email systems from a single platform Manage UM using scriptable commands and workflows Secure confidential and private voicemail • • • Read voicemail with Voicemail Preview Create customized greetings and call transfer options Improved caller ID
Voicemail in Your Inbox
• • • Extend the Exchange Server vision by bringing voicemail to the inbox Simplify tasks and reduce administrative costs by consolidating infrastructure and training Expand the reach of Exchange to the telephone to allow “anywhere access” to your inbox, calendar, and contacts
Beyond Traditional Voicemail
Triage voice messages quickly • Voicemail Preview − Save time and money by triaging voicemail in your inbox by reading the text preview − Available in U.S. English, Canadian English, French, Portuguese, Italian, Polish, Spanish Inline Audio Playback Text Preview of Voicemail Contextual Actions
Call Answering Rules
Professional and powerful tools • Call Answering Rules − − As simple as email Inbox Rules Provide different menu choices based on the Caller ID Manage Rules Define a Personalized Voicemail Menu
Protected Voicemail
Prevent forwarding of voicemail Protect All messages or only messages marked Private by sender • • “Do Not Forward” template Integration with AD RMS and Exchange Unified Messaging Permissions designated by sender (by marking the message as private) or by administrative policy
Message Waiting Indicator
Be notified when you have a new voicemail • • Phone Gateway & PBX UM servers Mailbox servers Exchange 2010 UM supports MWI natively − Configure through UM Mailbox Policy − − No new roles Highly scalable Also can send SMS to mobile phone with first 160 characters of Voicemail Preview
Rich Fax Partner Support
• • Fax messages appear to the user in a familiar fashion Administration is done in EMC for provisioning and de provisioning • • Fax specification is published and available to all partners who wish to have a first-class integration TekVizion is the certification partner • • Partner connections are authenticated by Exchange Choice of hosted or on-premises partners
International Support
Prompts, text-to-speech, speech recognition • • • • • • Catalan Chinese (Hong Kong) Chinese (PRC) Chinese (Taiwan) Danish Dutch • • • English – – – – Australia Canada GB India – United States Finnish French – – Canada France • • • • • • • German Italian Japanese Norwegian Polish Korean Portuguese – – Brazil Portugal • • • Russian Spanish – – Spain Mexico Swedish
Architecture
Enterprise-class reliability • UM protocols: − − − SIP/RTP to gateway/PBX LDAP to the directory MAPI/RPC to mailboxes • Can place UM servers distant from PBXs − Support scale out
and
consolidation server
Regulatory Controls
Flexibility to meet business needs
New-ManagedContentSettings
-MessageClass IPM.NOTE.Microsoft.Voicemail* -Name "Voice Mail Retention Period" -AgeLimitForRetention "30" -foldername "Inbox" -RetentionAction "PermanentlyDelete" -RetentionEnabled $true • • • • • Greater control of voicemail Voicemail in your Inbox Single administration point Powerful retention policies can be applied Reduces the cost of accessing, querying, and producing voicemail Option for standalone voicemail
Summary
Voicemail: the next generation • • • • A great replacement for legacy voicemail Deep investments in UM features that will add real benefit to common scenarios − Voicemail Preview − − − − Call Answering Rules Built-in Message Waiting Indicator Protected Voicemail Access to both Contacts and Groups 26 languages supported Provide the controls and protection you need for your compliance needs
Licensing
Server • • • A license must be assigned for each instance of the server software that is being run. The Exchange Server license is sold in two server editions: Standard Edition: designed for the mailbox needs of small to medium organizations. Also appropriate for non-mailbox roles in a larger Exchange deployment.
Enterprise Edition: designed for larger organizations that may require a greater number of mailbox databases.
Licensing
Client • • • • Exchange requires a CAL for each user or device that accesses the server software. There are two types of CALs for Exchange: Standard CAL: designed to help users be more productive from virtually any platform, browser, or mobile device Enterprise CAL: new integrated archiving functionality and information protection capabilities, while also helping you cut costs by replacing legacy voice mail.
The Enterprise CAL is sold as an add-on to the Standard CAL. To enable Enterprise CAL features, the user must be licensed with one Standard CAL plus one Enterprise CAL.
• • • • • •
Some Negatives
Considerations for putting VM on Exchange • • • • Voice mail is now email and discoverable Servers, servers, and more servers, and licenses!
IT management competition Redundancy of the IT infrastructure – “Exchange is down again” / robustness Reliance on Active Directory to work. Lack of TUI support – only “Aria like” Auto Attendant capabilities still lacking Lack of migration tools Interoperability No Message Networking
Microsoft
®
Exchange Server 2010 Mailbox High Availability and DR
Email Trends
Email is
business critical
: • Time loss after a failure is measured in seconds • Data loss after a failure needs to be close to zero “Business users report that they currently spend 19 percent of their work days, or close to two hours per day, on email.”
– Messaging & Collaboration – Business User Survey 2007, Radicati
volume
is growing “The average corporate user, today, can expect to send and receive about 156 messages a day, and this number is expected to grow to about 233 messages a day by 2012. An increase of 33 percent over the four-year period.”
– Messaging & Collaboration – Business User Survey 2008, Radicati
Users expect
larger corporate mailboxes
Large Mailbox Benefits
• Improve user productivity − Access to all email from all clients − Less time spent managing mailbox quota − Eliminate lost or corrupted .PST files • Reduce IT operations costs − Simplify email discovery and retention management − Eliminate proliferation of .PST files stored outside of IT control − Utilize high-capacity disk drives efficiently
Exchange 2010 Mailbox Resiliency
• • • • Enables deployment of large, low-cost mailboxes Single solution for High Availability, Disaster Recovery, and Backup − − Simplified administration reduces complexity Built-in features for mailbox recovery Improved availability Storage flexibility
Mailbox Resiliency
New unified solution for High Availability, Disaster Recovery, and Backup
San Jose New York
Recover quickly from disk and database failures
DB1 DB2 DB3 DB4 DB5 DB1 DB2 DB3 DB4 DB5 DB1 DB2 DB3 DB4 DB5
Replicate databases to remote datacenter • • • • Evolution of Continuous Replication technology Provides full redundancy of Exchange roles on as few as two servers Reduce backup frequency through up to 16 replicas of each database Can be deployed on a range of storage options
Mailbox Resiliency Overview
AD site: Dallas
Clients connect via CAS servers DB1 DB3 DB5
AD site: San Jose
Easy to stretch across sites Failover managed within Exchange DB2 DB3 DB4 DB5 DB2 DB3 DB4 DB5 DB1 DB2 DB3 DB4 DB5 Database centric failover
Mailbox Resiliency Components
• • • • • • Database Availability Group (DAG) Mailbox Servers Mailbox Database Copies Active Manager RPC Client Access Service Active Manager Client Active Manager RPC Client Access Service
AM Client Database Availability Group
Active Manager Active Manager DB1 DB2 DB3 DB1 DB2 DB3 DB1 DB2 DB3
Mailbox Resiliency Fundamentals
• • • Database Availability Group (DAG) A group of up to 16 mailbox servers that host a set of replicated databases Wraps a Windows ® Failover Cluster Defines the boundary of replication and failover • • Mailbox servers Host the active and passive copies of multiple mailbox databases Support up to 100 databases per server
Continuous Replication in SP1
Database behind on logs (e.g Server Reboot) Log File 6 Log File 3 Log File 4 Log File 5 Log File 1 Log File 2 Log File 6 Log File 7 Log File 1 Log File 2
Simplified Administration
Reduces cost and complexity • • • • High Availability administration all within Exchange 2010 − − Exchange Management Console for common tasks Exchange Management Shell (PowerShell) Mailbox Databases managed at Organizational Level Same automated database failover process used for a range for failures — disk, server, network Simplified activation of Exchange 2010 services in a standby datacenter
Incremental Deployment
Reduces cost and complexity Mailbox servers in a DAG can host other Exchange 2010 roles
Datacenter 1
Database Availability Group DB1 DB2 DB3 DB1 DB2 DB3 • • Easy to add high availability to existing deployment High availability configuration is post-setup
Datacenter 2
DB1 DB2 DB3
Backup Using Exchange 2010
Fast Recovery Reason for Backup Recovery Feature • • Exchange 2010 Feature Benefit Fast recovery Data redundancy Data Retention • Guaranteed item retention • Past point-in-time database recovery • Secondary mailbox for older data
Higher Availability During Failures
Keeping users connected Client Client Access Server failure…..
Client reconnects through another Client Access Server Load Balanced Client Access Servers DB1 DB3 DB2 Mailbox Servers Database Availability Group DB1 DB3 DB2 Mailbox Database or Server failure…..
Client disconnected for <30 seconds
Higher Availability During Moves
Keeping users connected Email Client • • − − − Sending messages Receiving messages Accessing entire mailbox Client Access Server Mailbox Server 1 Mailbox Server 2
Improved Transport Resiliency
Automatic protection against loss of queued email due to hardware failure • Servers keep “shadow copies” of items until they are delivered to the next hop
Storage Improvements
New options with performance enhancements Choose from a range of storage technologies to reduce costs without sacrificing system availability Storage Area Network (SAN) Direct Attached w/ SAS Disks SATA Disks JBOD (RAID-less) Ex 2003 Ex 2007 Ex 2010 Exchange 2010 storage enhancements • • • 90% reduction in IOPS from Exchange Server 2003 Smoother IO patterns Resilience against corruption IOPS/Mailbox
RAID-less Storage Now an Option
Reduces the number of disks required • • • Just a Bunch of Disks (JBOD) configuration − One disk per database/log Database copies to provide resilience from disk failures Automatic page repair improves resiliency
DB1-Active
Log Page1 Page2 Page3
Database DB1-CopyA
Log Page1 Page2 Page3
Database DB1-CopyB
Log Page1 Page2 Page3
Database
Large Mailboxes at Low Cost
• • • • Exchange 2010 no longer needs expensive, high-performing disks Use storage efficiently and lower storage costs − Larger, slower, lower-cost disks — SATA (Tier 2) Disks Maintain reliability and performance − Built-in Exchange 2010 Mailbox Resiliency features Exchange 2010 supports a range of storage options − − Direct Attached Storage (DAS), Storage Area Network (SAN) RAID and RAID-less (JBOD)
Mailbox Resiliency Summary
• • • Single solution for High Availability, Disaster Recovery, and Backup − − Simplified administration and fast recovery − Improved availability for users − Online Move Mailbox Flexible storage options to reduce costs − Enables deployment of large, low-cost mailboxes
Exchange Online Overview
IT Challenges
Customers tell us… I need my IT costs to be
lower
and
more predictable
… I want to give users the
features of the latest platform
but we don’t have the resources to upgrade right now… I need to
free up my IT staff
to work on strategic projects instead of maintaining existing systems… Our IT budget isn’t big enough to get the
advanced security and redundancy
we need…
The Benefits of Cloud Services
• • • Makes costs regular and predictable Can reduce operating and capital expenses Pricing includes both software and hardware • • Helps IT adapt to mergers and acquisitions quickly Makes it easy to extend services to new parts of the workforce • • • Accelerates deployments and upgrades Reduces maintenance requirements Enables IT staff to focus on strategic work • • Provides advanced reliability and security Gives users access to the newest features “Enterprise e-mail is a complex but essential utility…Offloading this burdensome operation allows IT organizations to focus on solutions that can offer business advantages.”
– Larry Cannell, Burton Group
Microsoft Online Services
Enterprise software delivered via subscription services and hosted by Microsoft Solutions are dynamic – shrink and grow.
Business Productivity Online Suite
Exchange Online Highlights
• • • Anywhere access from a variety of devices Large mailbox sizes with flexible policies Robust collaboration features • • • Unified Web-based administration center Support via phone, Web, and e-mail Active Directory synchronization • • • Geo-redundant datacenter architecture Multi-layered antivirus and spam filtering Archive and encryption services available • • • Coexistence between online and on-premises Comprehensive data migration tools Low cost offering for deskless workers
Business-Class Messaging
Anywhere access • • • Rich client access via Outlook 2003 and later Premium Web e-mail experience via OWA Support for a broad range of mobile devices Calendaring E-mail Contacts Tasks Company Directory Mobility Offline Access PCs Browsers Phones
Business-Class Messaging
Large mailbox sizes • • 25GB default allocation per user Mailbox sizes can be customized per user
Simplified Management
Unified administration • • • • • • • Manage subscriptions Provision users Reset passwords Configure services Get help and support View service health Access tools and resources
Simplified Management
Active Directory synchronization • • • • Directory Sync tool installed on local server Synchronizes on-premises Active Directory with Microsoft Online Simplifies user provisioning Powers unified global address list
Simplified Management
Regular service updates • • • Datacenter staff handles security patches and updates You focus on critical projects instead of routine maintenance Your users have access to the latest capabilities
Security and Reliability
Highly secure, private and reliable e-mail services • • • • • Hardware, network, and datacenter redundancy Geographic site resilience Multi-layered data security CyberTrust certified Secure access via SSL
Security and Reliability
Built-in virus and spam protection INTERNET • • • • High-accuracy spam filtering Multiple virus-scanning engines Covers inbound, outbound, and internal messages Included with Exchange Online subscription
Deployment Flexibility
Coexistence capabilities
HQ
• • • • Exchange Online can coexist with Exchange Server on-premises All users share the same domain name and global address list Enables easy pilot deployments and smooth migrations Gives you the flexibility to segment your workforce
Deployment Flexibility
How coexistence works • • • Inbound e-mail routes first to on-premises server and then to Exchange Online Directory Sync keeps address lists and groups up to date Wizard-based setup process simplifies deployment
Deployment Flexibility
Mailbox migration • • • • • Free migration tool available Tool is installed on-premises Migrates all mailbox items (e mail, calendar, contacts, and tasks) Administrator can move users individually or in bulk Supports Exchange 2000+, POP3/IMAP
Exchange Online Voice Mail
Differences between online and premisise • • • • • • The good news is Exchange Online UM is almost the same in functionality to the Exchange 2010 on premises UM offering. It offers the following capabilities: Call answering Outlook Voice Access Automated attendant Message Waiting Indicator for on premises phones Text transcription of all voicemail Play on phone
Exchange Online Voice Mail
Differences between online and premisise • • • • Some of the key differences: Autoattendants with Exchange Online UM are DTMF only. Speech works with on prem Exchange UM only.
Directory look-up with Outlook Voice Access is also DTMF only. Speech recognition works with on prem Exchange UM only.
Not all UM powershell cmdlets not available such as UMserver cmdlets.
Limited support of PBX integrations.
Exchange Online Voice Mail
Differences between online and premisise • • • • Some of the key differences: Autoattendants with Exchange Online UM are DTMF only. Speech works with on prem Exchange UM only.
Directory look-up with Outlook Voice Access is also DTMF only. Speech recognition works with on prem Exchange UM only.
Not all UM powershell cmdlets not available such as UMserver cmdlets.
Limited support of PBX integrations. Best served with Audiocodes/PRI integrations.
PBX Integration
Example using Audiocodes