Transcript The Good Practice Framework (GPF)

A Good Practice Framework to
Reinforce the Exchange of Good
Practice in eGovernment
IST4Balt WORKSHOP - 29-30 June 2006 - ESTONIA
Dr. Arne Jaitner, Senior Consultant, BearingPoint
Management & Technology Consultants
Agenda

Purpose and Framework Features

Status Good Practice Framework (GPF)

Case Statistics

Ongoing activities
2
What is …
… eGovernment

Use of ICT in public administrations
… Good practice

Successful solutions or approaches which follow accepted standards
… Good practice case

Project, initiative, service, standard, …
… Good practice exchange

Case replication

Copying with local adaptations

Learning from good practices elsewhere

Exchanging experiences
The Good Practice Framework (GPF) is the main instrument for
eGovernment Good Practice exchange in the European Union.
3
Roadmap to the GPF
Launch of the
GPF Project,
January
eGovernment
Communication,
September
Launch of the
GPF Portal,
June 2005
eGovernment
Conference,
Como
Lisbon Strategy
a dynamic,
knowledge
based economy
2000
2003
Jan 2005
June 2005
Year
4
Good Practice Exchange
Knowledge
exchange
Knowledge exchange
Strategy
Internal
Planning
Project
Definition
Project
Approval
Tender
Definition
Public
Tender
Project
Implement.
Project
Exploit.
Project Cycle
Contacting other similar experiences in other
Public Administrations
Through and by demand of civil servants
Tools and mechanisms are necessary
Exchange through GPF
ICT
Companies
ICT
Company
selected
Sharing
experiences
of results
Through and
by demand of
civil servants
Tools and
mechanisms
are necessary
Exchange
through GPF
5
Features of the Good Practice
Framework

Template for description of welldefined eGovernment cases

Voluntary self-assessment

Database with a simple and a
complex search function

Expert know-how on general or
special eGovernment features

News, events, publications,
documents and links

Quick start flyers in 8 languages
90 minutes for Good Practice exchange!
6
Status GPF I
 240
Good Practice cases
 Visits
per case range from
41 to 946
Number of cases in database
 953
experts and registered
users
250
200
150
100
50
0
Jun 05
Aug 05
Oct 05
Dec 05
Feb 06
Apr 06
Jun 06
 445
documents
 192
links
 48
publications
 17
events
 10
news entries
7
Status GPF II
 Top
match for ‘egovernment good practice’ under Google
 Publications
about the Good Practice Framework among others in the
Behördenspiegel, eGovernment Computing, eGov Monitor, eu-forum,
IDABC eGovernment Observatory, Gazeta Samorządu i Administracji
 Next
to short visits of under 30 seconds, the visit length of 30-60
minutes is most common
 Enquiries
according to domains: commercial (.com), network (.net), Italy,
United Kingdom, Germany, Poland, international (.int), Belgium, Spain
 On
average 10000 hits, 8300 visits, 3000 visitors per month
 Possibility
of two-way linkage and exchange of newsletter articles,
contact: [email protected]
8
Workshops
WORKSHOP
SUBJECT
PARTICIPANTS
COUNTRIES
INVOLVED
PRESENTATIONS
Brussels
Good Practice
Dissemination
68
17
7
Berlin
Effective and
Efficient
eGovernment
89
14
7
Warsaw
Inclusive
eGovernment
115
16
11
9
GPF quality assurance

User submitted content is quality checked ex post twice weekly
Links are added as they are found, accessibility is checked twice
weekly

New content is added each week to news, events, publications
and documents sections

News items older than one month and past events are removed
and archived

Owners of older cases are contacted with the request to update
their case descriptions one year after entry

10
Cases according to client groups
Category of clients
160
140
120
100
80
60
40
20
0
Citizens
Administration
Business
Intermediaries
Civil society
Multiple answers possible - 437 answers.
11
Cases according to definition
Case definition
Initiative/program
31%
Competition
1%
Technology
5%
Standards
1%
Interoperability
1%
eService
61%
No multiple answers – eService comprises information,
communication, transaction.
12
Citizen eService cases according
to subject
Top10 eServices for citizens
40
35
30
25
20
15
10
5
0
Training
Health related
Social services Disabled related
Certificates
Register nat.
persons
Policy
development
Elderly
Income taxes
Social security
Multiple answers possible - only eServices for citizens.
13
Business eService cases
according to subject
Top10 eServices for businesses
25
20
15
10
5
0
Statistical
offices
Register
corporate
Registration
Corporation
tax
Procurement
VAT
Social
contribution
Environment
Customs
Identity token
Multiple answers possible - only eServices for businesses.
14
Cases according to Manchester
topics
Relation to the Manchester topics
60
50
40
30
20
10
0
Effective and
Efficient
eGovernment
High Impact Services
eInclusion
eDemocracy
eIdentification
155 assignments relating to 147 cases out of 240 online–
the other 93 cases could not be clearly assigned.
15
Ongoing activities

Assigning content to Agenda topics

Focus on Manchester Declaration Agenda
topics:
– Effective and efficient eGovernment
(Workshop Berlin, Jan 06)
– eInclusion (Workshop Warsaw, April 06)
– High Impact Services/eProcurement
(Workshop Paris, September 06)
– Electronic Identification and eDemocracy
(Workshops Brussels, tbd)

Support of community building for Agenda
topics

Installation of channels for the Agenda
topics
(accessible for registered members/experts)
16
Your contribution to the GPF
The GPF needs your participation to work effectively!
Please:

Register as an expert or user

Add your good practice cases, documents, events information etc.

Share your knowledge in the discussion forum

Use the self assessment

Pass the website address to your eGovernment colleagues

Become a member of the GPF community
www.egov-goodpractice.org
17
Thank you for your time and attention.
Any Questions or Comments?
18
Author
This presentation was prepared by:
Dr. Arne Jaitner, Senior Consultant
BearingPoint GmbH
Kurfürstendamm 207-208
10719 Berlin
Phone: +49.30.88004-1018
Fax: +49.30.88004-9016
e-Mail: [email protected]
19