Transcript eGovernment industry presentation v7

Agenda
08:00
08:30
08:40
08:55
09:10
09:30
10:15
10:30
-
Guests Arrive / Breakfast
Paul Masterton: Objectives for the day
Ian Gorst: The incentive to reform
Mike King: Vision and approach to e-Government
Neil Wells: Technical Components & Next steps
Paul Masterton to chair panel discussion/Q&A
Wrap up
Close
Objectives for the day
Paul Masterton
Executive Chairman, Digital Jersey
Industry Briefing Objectives
 Understanding
 Alignment
 Support
 Clarity
 Industry preparation
Getting to this point
Public Sector
Reform
Programme
eGovernment
‘Lean’ process
redesign
Culture
 Discovery, visioning and business case
phases complete
 IS Outsourcing paper
 Project implementation
Workforce
modernisation
Office
modernisation
What happens next
 eGovernment Vision - Industry briefing
Today
 eGovernment – Approach to Delivery
02 May 2014
Objectives
 Identify potential approaches to the procurement,
delivery and maintenance of eGovernment technologies
 Highlight potential opportunities and threats to delivery
 Programme initiation
May 2014 – Sep 2014
 Programme implementation – Phase 1
Oct 2014 – Mar 2016
The incentive to reform
Ian Gorst
Chief Minister, States of Jersey
Core vision and the approach to the Market
Mike King
Sponsor of E-Government Work Stream
Chief Executive – Economic Development
Customer Interaction
Of customers would prefer to transact using
83% e-channels
average face to face
6 interactions
required to
report the same life event
4% email
<8% of transactions are
1% social media
online
10%
Almost 40% of
applications are made inperson / over the counter
letters/
forms
> 1/3 of all applications
39% of payments made
are post / paper forms – with
are in person
only 7% being submitted by
email
93% of appointment
22% phone calls
bookings are in person
Channel Shift
1
Customer portal
Tell us once about a change or life event
Single view of the customer
Online services
Target 75% by 2018
83% of customers
surveyed said they
would prefer to
interact by
email/electronic
channels
75% Target channel shift to online services by 2018
Better use of organisational intelligence
Minimize transaction barriers and transaction
costs
Traditional
channels
Reduced to 25%
by 2018
E-Government Vision
Core themes of the vision
Personalisation,
Channel Choice
“Tell us once” life events
Individual customer profiles
Operational Effectiveness
Integrated Working across
Departments
Secure data sharing
Mobile access & working
Trusted identity
Single Sign On
Digital ID
Enabling Infrastructure
Fast /Efficient Communications
Integrated Portal
The context for the technology changes
Key Programme
Roles
Key Programme
Roles
Departmental e-Government Requirements
Demand
e-Government
Programme
Governance
Enterprise
Architecture &
Design Group
Senior
Supplier
 e-Government Programme
Governance – Provides the interface with
the business to co-ordinate demands, programme
management, establishment and running of the
PMO, progress monitoring, risk and issue
management, programme planning and service
prioritisation.
 Enterprise Architecture & Design
Group – establishment of an enterprise level
design authority. Developing and maintaining
enterprise conceptual models and technical and
process design standards to guide and assess
delivery. Engaging in QA activity to ensure quality
of delivery.
 Senior Supplier - Manages supply of
Digital
Jersey
Supply
Supplier Community
technical services to the Programme in a delivery
model where multiple technical strands maybe
delivered by different Partner organisations.
Responsible for ensure the technical quality of
the delivery.
Programme Key
Timeline
Programme Roles
Technical components
& Next
Steps
Key Programme
Roles
Neil Wells
Programme Director of e-Government
Work Stream
Key technical enterprise components
Authentication
Engine
PORTAL
Payment
Services
Knowledge
Management
Content
Management
GIS &
Digital
Mapping
Forms
Engine
eCRM
Security
services
ENTERPRISE BUS
Security
Gateway
P2P
HR
JDE
Enterprise model for core customer and
service data
Key technical enterprise components
Senior
Supplier
Enterprise
Design
Authentication
Engine
PORTAL
Payment
Services
Knowledge
Management
Data
Management
Content
Management
GIS &
Digital
Mapping
Forms
Engine
eCRM
Security
services
ENTERPRISE BUS
Security
Gateway
P2P
HR
JDE
Potential opportunities to explore:
 How to group and procure the work packages
/components
 Supplier arrangements industry considers appropriate to
deliver each component
 Consortium/alliance models
 How delivery will relate to on-going support and
management
 The need for a senior supplier
 How to embed discipline in enterprise technical design &
data management
Next Steps
Step 1 - IS sourcing paper response from market
– Complete
Step 2 - Market Discussions


Session 1: eGovernment Vision: Industry briefing – Today
Session 2: eGovernment: Approach to Delivery – 02 May 2014
Step 3 –Procurement Strategy
 Corporate Management Board & Council of Ministers approval – May 2014
Step 4 – Formal Procurement Process
 Invitations to Tender/Requests for proposal – June/July 2014
 Contracts late 2014
Panel: Questions & Answers
Paul Masterton: Chair of Digital Jersey
Ian Gorst: Chief Minister, SoJ
Mike King: e-Government Sponsor, SoJ
Neil Wells: e-Government Programme Director, SoJ
Ian Webb: Head of Information Services, SoJ
What’s next?
 Share your views

Digital Jersey’s LinkedIn Group
 Supplier considerations

Email to follow with details
 eGovernment: Approach to Delivery - 02 May 2014

Formal invitations to follow
 See the Digital Jersey website for a copy of today’s
presentation and further details
Thank You!