Transcript Življenjski dogodki

The present and Future of the
Slovene eGovernment – the Present
State of Affairs and Strategy
EUROPEAN CONFERENCE OF PUBLIC ADMINISTRATION
PLANET GV, Ljubljana, 21. and 22. march 2007
Dušan Kričej
Ministry of Public Administration
Directorate for e-Government and Informatics
Deputy director general
Strategic Goals of Government of Slovenia
Satisfied citizens are a key to a
contemporary eGovernment
Rationalization of public administration
Delivery of up to date government eServices
to citizens and businesses
The key elements of eGovernment
Strategy, Action Plan and Legislation
Electronic Services of eGovernment
Information Communication Infrastructure
Strategy, Action Plan and Legislation
Changing legislation to enable Government eServices
Law of Electronic signatures adopted in 2000
Strategy of eGovernment from 2000 to 2004
Strategy of eGovernment from 2006 to 2010
has been adopted by Government in April 2006
Action Plan of eGovernment until 2010 has
been adopted in February 2007
Day-to-day inspection of legislation (program
for elimination of administrative barriers)
Strategy of eGovernment from 2006 to 2010
 E-administration Orientations
Quality
Transparent
Simple
All in one
place
Security
E-government
Whenever and
tailored to the
needs of users
wherever
Participation,
democracy
Fast, effective
and at low-cost
Knowledge and
competence
Personal
Electronic Services of eGovernment
Innovative eServices the way to success
G2C
G2B
G2G
G2E
Electronic Services of eGovernment – G2C
Innovative eServices the way to success
State portal
Administration tool for Life situation
Generic tool for different e-forms
Integration with registers (Register of
population, Register of space units)
Electronic signature
Electronic delivery (e-handing)
Electronic payment
Electronic Services of eGovernment – G2C
Innovative eServices the way to success
Online delivery of Vehicle registration
Renewall of the vehicle certificate of
registration
Integration with new Vehicle register
Integration with online car insurance
Online acess to own data of vehicle
Use of digital certificate is not obligatory
Electronic payment
Electronic payment
Innovative eServices the way to success
Electronic Services of eGovernment – G2C
Innovative eServices the way to success
eReminder: Online pre-ordering for
notification about expire date of documents
Vehicle certificate
Driving licence
Personal ID
Weapon ID
Passport
eReminder:
look
and
feel
Innovative eServices the way to success
Personal identification data
Ordering on reminder about expire date
of personal documents from official
registers
Electronic Services of eGovernment – G2B
Innovative eServices the way to success
One Stop Shop (OSS) – everything on one
place of a sole proprietor – self employed person
Digital certificate obligatory
Integration with registers
Integration with sub-systems
230 physics entry points + internet (6%)
Declaration of taxes and employed person
Registration in 1 day, 21% more
Legal person: all types of companies
Best practice: G2B – One Stop Shop
- AJPES (Agency of the Republic of Slovenia for Public and Legal Records and Services)
- Administrative units (#58)
JAPTI (Public Agency of the Republic of Slovenia for Entrepreneurship and Foreign Investments)
- DURS (Tax Administration of the Republic of Slovenia)
- District Units of Chamber of Craft of Slovenia
-District Units of Chamber of Commerce and Industry of Slovenia
Electronic Services of eGovernment – G2G
Innovative eServices the way to success
Data exchange between institutions of
public administration
Register of population (9% of all data
delivered electroniclly = 3,5 mio data, use of
register increased for 60%)
National interoperability framework
National Interoperability Framework
EU
Central
information
system (CIS)
for translating and directing
Mataregister:location of data
Standards: data formats (xml, pdf)
Security scheme: applications, services
Translation between XML schemas
Notices: contacts, addreses, schemas,
legislation…
Workflow: procedures, logistic
logs
Security
schema
integrator
logs
Security
schema
integrator
logs
Security
schema
integrator
Application
Applicatio
n
Register
of birth.
eCRP
Vehicles
Documents
eMNZ
Impunity
Taxes
RDZ
Offences
eDDV
eDURS
KE
eJustice
Electronic Services of eGovernment – G2E
Public participation at all levels of governmental decision making
Electronic sessions of Government
Electronic support adopting of legislation
eDemocracy and eCollaboration
Groupware and Office automation
Decision support
Operative Data Store
Data Warehouse
eDemocracy and eCollaboration
Integration with backoffice is key to succsess
eCollaboration
eDemocracy
Legislation procedure
Previous procedure
Programme of work of
Preparation and adoption
Legislation procedure
Government
Register of Regulation: technology: ORACLE
Publication
Unofficial text of legal act and
regulations
eDemocracy and eColaboration
eDemocracy and eColaboration
Published legal act
Opinion of effects from proposel
Effect on abolition of
administrative barriers
Environment effect
Social effect
Economic effect
Collecting opinion of interested public
Data Warehouse & Operative Data Store
How to make right decisions without accurate data
USERS
SPIS
Ministry
Replication
Night train
SPIS
Inspectors
SPIS
SPIS
SPIS
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JDBC
ODS
(Oracle)
XML
Data
Warehouse
Administrative
Unit
Others
Information Communication Infrastructure
Wide use of different technologies to deliver and promote eServices
Data centre
IBM mainframe
ORACLE data base
Backup centre (data & communication)
Governmental private telecommunication
network(HKOM) since 1997
1500 local area network
800 locations
Support
Customer support
State contact centre (in 2007)
Public Key Infrastructure
SIGOV-CA (since 2000)
SIGEN-CA (since 2001)
SI-TSA (since 2006)
CSCA for Biometric passport (since 2006)
We opt to…
Secure and sustainable technology on the basis of open standards for
Connectivity
Data accessibility
Interoperability
Integration between administration
International standards for exchange of
data between SLO and EU
Benefits from ICT in Slovenia
Before
2002. In line at 7.50; a queue already before the opening hours at the municipality
register office of Ljubljana (deadline for acquiring new passports as all old ones
have expired).
Benefits from ICT in Slovenia
Now
No queuing in front of counters, as more and more services can be done
comfortably from home/office. Municipality register office of Novo mesto.
eGovernment and EU
Electronic ambitions pays off
In CapGemini, 2006: Online Availability of Public Services: How Is Europe
Progressing? Slovene eGovernment
takes 7th place in Europe
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Thank you for your
attention
Dušan Kričej
[email protected]
Ministry of Public
Administration