Transcript Report Tile - Sigmatech, Inc.

United States Office of
Personnel Management
Report Tile
TMA Contractor
Conference 2007
TRAINING & MANAGEMENT ASSISTANCE PROGRAM
Agenda
• OPM and TMA Missions
• TMA Financial and Performance Accomplishments and Goals
• New Contract Provisions
• Expectations
• Customer Satisfaction Survey Results
• TMA Organizational and Operational Structures
• Staff Introductions
2
OPM and TMA Missions
OPM Mission:
To ensure the Federal Government has an
effective civilian workforce.
TMA Mission:
To provide Government agencies with
customized training, learning and human
capital solutions that maximize individual, team
and enterprise performance.
3
TMA Accomplishments and Goals
FY
FY
FY
FY
FY
FY
FY
FY
FY
FY
FY
FY
20
06
20
05
20
04
20
03
20
02
20
01
20
00
19
99
19
98
19
97
19
96
19
95
Millions
New Interagency Agreement Funding Since 1995
$160
$140
$120
$100
$80
$60
$40
$20
$0
5
FY 2006 Accomplishments
• New IAA funding increased from $28M in FY02 to
$150M in FY06
• Revenue increased from $28M in FY02 to $109M
in FY06
• Human Capital business line grew to 48% of total
project funding in FY06 – up from 5% in FY02
• Deliverable Acceptance Rate maintained at 99%
since FY02
6
FY 2007 Goals
• New IAA funding of $160M
• Revenue of $115M
• Equal volume of Training and Human
Capital business (IAA funding)
• Deliverable Acceptance Rate of 99%
• On target to meet all goals
7
FY07 vs. FY06 Mid-Year Comparison
• New IAA funding was $52.6M through 4/07
vs. $37.6M through 4/06
• Revenue was $66.8M through 4/07 vs.
$61.8 through 4/06
• Human Capital Business Line funding was
47% of total funding
• Deliverable Acceptance Rate was 99.9%
8
FY07 Mid-Year Results of Customer
Satisfaction Survey
• Overall, how would you rate the quality of products or services you
have received from the contractor? (N=18)
 Good:
94%
 Fair:
6%
• How would you rate the value of services you have received from
the contractor? (N=16)
 Good:
94%
 Fair:
6%
• Overall, how satisfied or dissatisfied are you with the services you
received from the contractor? (N=16)
 Good:
 Fair:
94%
6%
9
FY07 Mid-Year Results of Customer
Satisfaction Survey (continued)
• Would you use the contractor's services again? (N=18)
 Yes:
100%
• Would you recommend the contractors' services to other
Government organizations? (N=18)
 Yes:
94%
 No:
6%
 Overall, how would you rate the quality of products or services you
have received from CTS/TMA? (N=18)
 Good:
 Fair:
94%
6%
10
New Contract Provisions
New Contract Provisions
• Acquisition of new licenses or software for the development and
implementation of customized training and human capital solutions;
• More efficient training implementation, enabling TMA to now provide
customized training solutions of any kind;
• Enhancement of Training Program Management Office (PMO)
support to specifically include activities such as course delivery,
web-hosting, and production of copies of instructional materials,
enabling an agency to turn to TMA for the management and conduct
of its entire training/ learning program; and,
• Enhancement of Human Capital PMO support to include activities
such as program analysis, stakeholder coordination, program status
reporting, capital asset planning, and management presentations.
12
Expectations
What TMA Expects from You
• Proactive Engagement
• Market the TMA Vehicle
• Participate in Task Order Competitions (TOCs)
• Join the Mentoring Program
• Timely Notification of Problems
• Timely Submission of Invoices
• Effective Management of Subcontractors
• Compliance with Contract Requirements
• Ethical Behavior
14
What You Should Expect from TMA
• Access to TMA Staff
• Timely Responses to Requests
• Consistency of Service
• Problem Mitigation
• Prompt Payment of Invoices
• Compliance with Contract Requirements
• Sales Coaching and Mentoring
• Ethical Behavior
15
TMA Organizational and
Operational Structures
TMA Organizational Structure
Jenise Setian
Chief
Operations Team
Linda Williams
Team Leader
Project Management
Bud Deming
Team Leader
Project Managers
Business Development
Jim Smith
Project Management
Tina Stephens
Team Leader
Project Managers
17
TMA Operational Structure
Jenise Setian
Chief
Operations Team
Linda Williams
Team Leader
Business
Development
Jim Smith
Profit Centers
Bud Deming
Team Leader
Center for
Human
Resources
Center for
National
Security
Account
Managers
Profit Centers
Tina Stephens
Team Leader
Center for
Natural
Resources
Account
Managers
Center for
General
Government
Account
Managers
Center for
General
Gov’t (DHS)
Account
Managers
Center for
Small
Agencies
Account
Managers
Account
Managers
18
TMA Staff Introductions