Transcript Report Tile
Training & Management
UNITED STATES OFFICE OF PERSONNEL MANAGEMENT
TMA Customer Base Profile
• 140 customers across 38 Federal agencies during
• Most new customer referrals come from TMA
contractors and existing customers.
• 55% of customer dollars were spent on custom
training, learning, or knowledge management
solutions during FY06.
• 45% of customer dollars were spent on custom
SHRM solutions during FY06.
• Many deployed solutions are “blended” in some
Top Customers by FY06\07 New Funding
• Department of Defense
• Department of Homeland Security
• Department of Transportation
• Department of Health and Human Services
• Office of the Directorate of National Intelligence
• Office of Personnel Management
• Department of Commerce
• Department of State
• Department of Justice
FY06/07 Market Trends
• Increased demand for blended solutions involving
training and human capital interventions.
• Increased demand for solution architectures
involving people, process, and technology
• Increased demand for custom solutions.
• Increased focus on strategic, enterprise-wide
• Increased requests for multi-year support.
• Increased demand for fast, effective, cost efficient
• Increased requirements to validate project results.
TMA FY07 Business Development
• $160M in new inter-agency-agreement funding.
• 50/50 balance between training and human capital
• Expand existing customer accounts – DoD, Intelligence
Community, Federal law enforcement agencies,
emergency response agencies, etc.
• Capture of key new customers – DOE, USPO, Guard.
• Expand key technical areas – Build and run
schoolhouses, build simulators, transform agencies,
conduct succession planning, etc.
• Maintain deliverable acceptance and customer
FY07 Business Development Tactics
• Provide excellent customer service to TMA customers.
• Create a strong partnership with TMA contractors.
• Grow and diversify current customer engagements.
• Respond to new inquiries quickly and effectively.
• Continually improve our value proposition to both
customers and contractors.
• Emphasize new large, multi-year opportunities.
• Continue to build consultative sales capacity within the