Transcript Welcome [totalcareermastery.com]

Welcome
Understanding and Appreciating
Situational Leadership® II
“The Art of Influencing Others”
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Blanchard 2238 12.10
The Three Skills of a Situational Leader
1. Diagnosis—assessing development needs
2. Flexibility—using a variety of leadership styles
comfortably
3. Partnering for Performance—reaching agreements
with others about the leadership style they need
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Leadership
Leadership is an influence process.
When you are a leader, you work with others
to accomplish their goals and the goals of the
organization.
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Leadership Style
The pattern of behaviors you use
with others, over time, as
perceived by them
There is no one best leadership
style… It depends
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Beliefs and Values about People
• People can and want to develop.
• Leadership is a partnership.
• People thrive on involvement and communication.
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Diagnosis
The willingness and ability to
look at a situation and assess the
developmental needs of employees in
order to decide which leadership style
is the most appropriate for the
goal or task at hand
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Development Level
• Competence
• Commitment
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Competence (CAN do)
• Demonstrated goal- or task-specific knowledge and skills
• Transferable knowledge and skills
How would you know someone has
competence?
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Commitment (WANT to do)
• Motivation
• Confidence
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Development Level 1
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Development Level Descriptors (D1)
• Hopeful
• Inexperienced
• Curious
• New/unskilled
• Optimistic
• Excited
• Eager
• Enthusiastic
• Don’t know what they don’t know
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The Needs of a D1
• Acknowledgement of enthusiasm and transferable skills
• Clear goals and roles
• Priorities
• Action plans
• Information
• Boundaries and limits
• Step-by-step plan for learning
• Direction about what and how
• Frequent feedback on progress
• Concrete examples
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Development Level 2
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Development Level Descriptors (D2)
• Overwhelmed
• Confused
• Demotivated
• Demoralized
• Frustrated
• Disillusioned
• Discouraged
• Still learning
• Inconsistent performance
• Flashes of competence
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The Needs of a D2
• Involvement in clarifying goals and action plans
• Perspective that progress is being made
• Assurance that it’s okay to make mistakes
• Explanations of why
• Opportunities to share concerns and be heard
• Reassurance
• Advice
• Coaching to build skills
• Help in analyzing successes and mistakes
• Praise for progress
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Development Level 3
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Development Level Descriptors (D3)
• Mostly self-directed and productive
• Capable
• Contributing
• Self-critical
• Cautious
• Doubtful
• Insecure
• Tentative/unsure/hesitant
• Bored/apathetic
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The Needs of a D3
• A sounding board to test ideas
• Good questions to build self-reliant problem-solving skills
• Praise for high levels of competence and performance
• The opportunity to take the lead in goal-setting and action planning
• Encouragement and support
• Help in removing obstacles to goal achievement
• Help in looking at past successes and skills objectively to build
confidence
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Development Level 4
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Development Level Descriptors (D4)
• Justifiably confident
• Consistently competent
• Inspired/inspires others
• Expert
• Autonomous
• Self-assured
• Accomplished
• Self-reliant/self-directed
• May be asked to take on too much
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The Needs of a D4
• Trust
• Variety
• Autonomy
• Opportunity to teach and mentor others
• Acknowledged/to be valued for contributions
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Flexibility
The willingness and ability to use a
variety of leadership styles
comfortably.
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Directive Behavior
The extent to which a leader…
• Sets goals and clarifies expectations
• Tells and shows an individual what to do, when, and how
to do it
• Closely supervises, monitors, and evaluates performance
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Directive Behavior
• Structure
• Organize
• Teach
• Supervise
• Evaluate
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Supportive Behavior
The extent to which a leader…
• Engages in more two-way communication
• Listens and provides support and encouragement
• Involves the other person in decision making
• Encourages and facilitates self-reliant problem solving
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Supportive Behavior
• Ask for input
• Listen
• Facilitate problem-solving
• Explain why
• Encourage
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The Four Leadership Styles
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Leader Behavior
In all four styles, the leader
• Makes sure goals and expectations are clear
• Observes and monitors performance
• Gives feedback
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A Leader Has Three Choices
1. Match
2. Oversupervise
3. Undersupervise
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The Match—The SLII® Model
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Decision Making Styles
“Let’s Talk;
D3 Decides”
“Let’s talk;
Leader decides”
“D4 Decides”
“Leader Decides”
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