Transcript Document

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Who’s Who
Programme, AGM & Business Meeting
IHWO strategy and activities
Future projects
IHWO Team
• Christina Margraf – Business Development &
Events Manager
• Sophie Montagne – Membership Services and
Internal Communication Coordinator
• Elizabeth Arbuthnott – Recruitment, IH Journal
& IH Club
• Yvonne Hamill – Administration (TT & Quality)
• Clive Munns, Bookkeeper (Tues & Thurs)
• Monica Green – Executive Director (Part time)
IHWO Academic Team
• Shaun Wilden – Teacher Training
• Neil McMahon – DOS Support and Resources
• Elaine Kniveton • YL Advisor – Vacant Post
• Plus Language Coordinators
Conference Programme
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Tonight - Visit and Tapas - IH Valencia, 7pm
Workshop sessions – what could you delegate?
Wine Auction - Monday 5.30pm
AGM and Business Meeting:
- Nominations for Affiliate Representatives for
IHWO Management Committee - 11am Monday
- Proposals for Business Meeting – 7pm Monday
Documents in folder
IHWO Strategic Areas
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International and Local Recognition
Financial and Organisational Strength
Quality - Internal (Membership “Delight”)
Quality – External
Resources - People, Services & Products
International & Local Recognition
Goal: Increase membership in line with our
existing schools’ needs and with the additional
aim of achieving wider global recognition.
Goal: Build a strong and coherent IH brand
Goal: Build partnerships with globally
recognised institutions that are known for
excellence in their field and encourage interschool partnerships.
IHWO Branding Project
• Member Consultation Spring 2010
• Commitment to project – Business Meeting,
Directors Conference 2010
• Project launched, managed by Monica
• Brand Audit – Winter 2010/2011
• Agency proposal Feb 2011 Board meeting
• New values, proposition and ‘look and feel’
ready for discussion here in Valencia
Partnerships Update
• Cambridge ESOL – IH schools direct customers
for BULATS exams, no agent fees.
• Pearson Reporting scheme
• OUP placement tests
• BSI UK committee for new ISO standard for
provision of language learning services
• Increased sponsorship for IH events
Financial & Organisational Strength
Goal: Achieve financial growth and organisational
strength for IHWO Ltd
Goal (Short Term): Reduce member debt to less
than 56.000 GBP by 31st Dec 2009
• Updated Affiliation Agreement
• Fee Banding System – Opt In successfully
launched January 2011
Quality Internal-Member “Delight”
• Member Needs and Satisfaction
• Building communication networks that
facilitate communication between IHWO
and...
- school directors
- academic staff
- administrative staff
Member Satisfaction
Goal:To achieve a minimum of 80%
satisfaction rate (vs. 72% in April 2010)
when assessing member delight through
our yearly questionnaire. (Target of 70%
return rate).
Survey Results
• Results representing 91 schools (61% of
all IH affiliates)
• 37 different countries
• Our target – 70% response rate
• It’s not too late to tell us how you feel!
Overall how satisfied are you with IHWO?
Useful Feedback
• 57% - IH has a good or excellent effect on
their school’s financial strength and
stability
• Email and Newsletters main source of
communication with IHWO
• Only 26% find IHWO Website Affiliates’
useful for communication
Quality - External
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Goal: To improve all internal and external
stakeholders’ awareness and understanding of
the IH Quality Standards
New name - Quality Inspections (QI)
Review format & content of Charters and the
Inspection process
IH inspector working committee
Create online course on IH Quality Management
system
• Warning System for schools not meeting
charters with a series of fines, culminating in
disaffiliation.
• New PowerPoint presentation about the IH
Quality Standards for students, staff and agents
Resources - People,
Services & Products
• Goal: to sustain and expand the support
framework that IHWO Ltd provides members
with in the form of educational products,
coordinators and services thus ensuring high
quality delivery to end users.
• Goal: To ensure that information about
innovation and best practice in IH schools is
disseminated within the network
What are we doing?
• Training and Development
• Assessment Unit
• Sharing and communicating through moodle site
and new IH Platform - Trevor
• Materials Writing Competition Jan 2011
• Google and Facebook groups
• Development workshops at conferences
What are we going to do?
• Fully exploit Social Media
• New role - Community Manager
• Increase and improve communication tools
- more newsletters, revamp website
• More awards at IH conferences for best practice
• Online Virtual Conference for IH Teachers
• Celebrate our successes
Looking ahead
• Summer 2011 – IH History by Brita Haycraft on
the IH Journal
• June 2012 – 50th Anniversary of first Teacher
Training course
• 2013 – International House 60th Anniversary
IH Action Day 23rd May
• Celebrate IH schools contribution to local
community and charities
• Focus on charitable work
• Inspire each other
• Motivate staff and students
• Special features on IH Club, IHWO website,
Journal site and press release
Local Excellence
Working together
Global Impact!