Transcript Slide 1

Registration “Face to Face”
or
Reistratioto
Face” or “Face
“Face to Computer”
Only to
Computer” ONLY – What Benefits
Region
What the
Benefits
the Most?
Region Most?
Workshop #212
Workshop Objectives
• Discuss what impact e-signature technology has on
the registration process.
• Discuss how Regions handle issues resulting from
parents having little or no contact with the Regional
Board.
• Discuss ways Regions can compensate for this lack
of face-to-face contact.
• Explore the benefits of personal interaction with
potential volunteers and players.
• Debate the pros and cons of “Face to Face” versus
“Face to Computer” registration.
Let’s keep the “Big Picture” in
mind throughout this workshop.
Definitions
• Describe “Face to Face”
registration events.
• Describe “Face to Computer”
registration.
Let’s list the positives
of each registration process.
Positives of Face to Face
• Could be the biggest event the Region holds.
• Well organized events create a great first impression.
• Parents get to meet the “A Team” of the Region.
• Parents can be convinced to volunteer in person.
• Brands AYSO.
• Many Regions rate new players during the process.
Positives of Face to Computer
• The technology is available to do this easily.
• It is far less work for the Regional Board.
• Parents like the ability to do this at their leisure.
• All Regional Board Members don’t have to be involved
• Tech savvy younger parents like this technology.
• No need to handle large amounts of money.
Let’s discuss the negatives
of each registration process.
Negatives of Face to Face
• So much work!
• Costs money and resources to put on.
• Parents can ask for special requests in person.
• Takes up parents’ valuable time.
• Might not be a convenient time or place for parents.
Negatives of Face to Computer
• Impersonal
• More difficult to recruit
volunteers.
• Does not “Brand” AYSO.
• Parents might not have a
computer or the skill to
complete the process.
• The follow up has to be
done by coaches.
One RC’s Perspective
“We lose some of the personal touch, perhaps,
but we gain so much in data analytics through
technology that makes life easier for the board
and can ultimately result in new opportunities
never even thought of!”
Peter Kaplan RC Region 6/D/735
Recruiting volunteers can be a
challenge. How does each process
tackle this issue?
Recruiting Volunteers
Face to Face
• Each board member can recruit
for their own discipline.
Face to Computer
• Parents fill out a form on line.
• Many Regions “require” parents
to volunteer. Is that allowed?
• Talk to every parent.
• Set expectations on the Region’s
• List all volunteer jobs on the wall.
website.
• Acknowledge every recruit.
• Sterile/Convenient
• RC can shake hands and
welcome parents.
• Warm/Fuzzy
Questions
• If you are a new parent, is it just about
registering your child to play?
• Beware of thinking that there is only
one right/wrong way to register players.
Why?
• How can Regions use a combination of
both processes? Explain.
Is there a compromise?
• Doing only one type of registration isn't the
BEST PRACTICE ...it takes a good blending!
• In-person registrations connect and re-connect
people. People develop relationships which
leads to commitment (aka volunteers).
• However, having a line that takes two hours to
get through doesn't do much to show a
"quality" program; just a process that takes up
too much time!
Let’s do some role playing…
1. We are at a face to face registration, and a
new parent comes in. Do the best you can to
recruit this parent to volunteer.
2. During Registration, brag to a parent about
the process your Region has set up for a face
to face registration event (food, kids
activities, spaciousness, socializing, etc…).
3. A parent is watching their child playing
soccer. You need more volunteers. Recruit!
What is a store that you
frequently shop in?
Is it a “big box” or a local store?
Describe the experience of going
to that store
What is an online site that you go
to out of necessity or by choice?
Describe the experience of
shopping on this site.
The Bottom Line
Conclusion
• Both of AYSO’s ways to register
players and recruit volunteers have
their advantages and disadvantages.
• Every Region needs to weigh the
factors and design a registration
process that works.
And if it doesn’t work…
Face to Face
Face to Computer
Region
Find the right balance!
Workshop #212