Transcript A Draft Frame on Objectives for Global Mindset

A Draft Frame on Objectives for
Global Mindset
Objectives relating to an overseas visit
– Analyze the concept of Global Mindset
– Identify how culture may affect people’s perception, thinking and behavior
– Compare and contrast a range of cultural practices and their impact on human conduct
and communication
– Analyze responses to different cultural experiences (e.g., cultural shock, emotional
feelings, etc)
– Identify strategies for building rapport with people from different cultural backgrounds
– Communicate effectively with people from a range of cultural backgrounds
– (nice, but may not be achievable))
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Essentially global mindset would incorporate components of Emotional and Social Intelligence as
well as Cultural Intelligence.
What is Emotional Intelligence?
• Goleman relates EI to moral character: “emotional literacy goes hand in
hand with education for character, for moral development, and for
citizenship (p.286)
Goleman’s 5 Dimensions
1. Self-Knowledge (Understanding oneself, integrating internal conflicts, knowing
strengths & weaknesses emotionally)
2. Self-Management/Regulation (The ability not to just react to events, but consider
carefully the implications and consequences)
3. Motivation (Our energy source – motivated people are seen as enthusiastic,
optimistic and energetic)
4. Social Awareness (Ability to empathize and feel what others might be experiencing)
5. Relationship Management (Knowing how to use emotions – emotionally sensitive
– in the ways we communicate with others to build rapport and motivate them)
What is Social Intelligence?
• There are many definitions in the literature. A simple but
useful one is..
… the ability to get along well with others and to get
them to cooperate with you (Karl Albrecht)
Key skills include:
• Sensory Acuity - ability to notice, to monitor, and to make sense of the
external cues from other people. We do this through evaluating the
result of any behaviour. Requires good observation and listening skills
• Empathy - ability to put oneself into another persons situation and see
the world from their set of experiences and perspective
• Clarity of communication - ability to communicate clearly and
authentically through calibration of words, tone and body language
What is Cultural Intelligence?
Cultural intelligence, according to Livermore, is made up of
four different capabilities:
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Drive (motivation) is your interest and confidence in functioning effectively in
culturally diverse settings. This often gets overlooked. Without the ample drive to
take on the challenges that inevitably accompany multicultural situations, there’s
little evidence you’ll be successful.
Knowledge (cognition) is your knowledge about how cultures are similar and
different. The emphasis is not on being an expert about every culture you
encounter. That’s overwhelming and impossible. Instead, to what extent do you
understand some core cultural differences and their impact on you and others?
Strategy (meta-cognition) is how you make sense of culturally diverse experiences.
It occurs when you make judgments about your own thought processes and those
of others. Can you plan effectively in light of cultural differences?
Action (behavior) is your capability to adapt your behavior appropriately for
different cultures. It involves having a flexible repertoire of responses to suit
various situations while still remaining true to yourself