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EMOTIONAL INTELLIGENCE & TEAM WORK SEMESTER 2, WEEK 10 STARTER • “IQ contributes about 20 per cent to factors that determine life success, which leaves 80 per cent to other sources” Daniel Goleman (1995) So what other factors are important in life success? LEARNING OUTCOMES • Explain the concept of emotional intelligence • Consider its benefits in the work place • Use different types of responses when dealing with people • Analyse conversations using transactional analysis • Review your own levels of emotional intelligence • Reflect on ways of increasing emotional intelligence WHAT IS EMOTIONAL INTELLIGENCE (EI)? • According to Salovey and Mayer in 1990 EI is: “The ability to monitor one’s own and others’ feelings, to discriminate among them, and to use this information to guide one’s thinking and action.” • Daniel Goleman bought the concept to popular attention in 1995 • According to Boyatzis, Goleman and Rhee (2000) a person can be described as emotionally intelligent when they show ‘the competencies that constitute self awareness, self management, social awareness and social skills at appropriate times and ways in sufficient frequency to be effective in the situation’ 4 BRANCHES OF EMOTIONAL INTELLIGENCE According to Mayer, Salovey and Caruso (2002) there are 4 distinct branches of EI: • Perceiving Emotions: The ability to perceive emotions in oneself and others as well as in objects, art, stories, music, and other stimuli • Facilitating Thought: The ability to generate, use, and feel emotion as necessary to communicate feelings or employ them in other cognitive processes • Understanding Emotions: The ability to understand emotional information, to understand how emotions combine and progress through relationship transitions, and to appreciate such emotional meanings • Managing Emotions: The ability to be open to feelings, and to modulate them in oneself and others so as to promote personal understanding and growth • Do you agree? FACIAL RECOGNITION EI TEST • This is a test developed by Simon Baron-Cohen of Cambridge University and helps test your social (or emotional) intelligence by seeing if you can read peoples’ emotions just by looking at their eyes. Take the test: http://kgajos.eecs.harvard.edu/mite/ EMOTIONAL INTELLIGENCE EXPLORED • Positive psychologist Ruevan Bar-On (2000) believes that there are 10 contributory factors to emotional and social intelligence: Self regard, accurate self appraisal, inner strength Interpersonal relationships, social responsibility, wanting relationships and at ease with others Impulse control, can control aggression, Problem solving Emotional self-awareness Flexibility, able to adapt and change Reality testing – able to assess emotions accurately Stress tolerance, understanding and controlling one’s mood, able to handle and affect environment or events Assertiveness, able to express oneself Empathy, warmth towards others EMOTIONAL INTELLIGENCE AT WORK • Do you have a best friend at work? • How might this help you be more engaged at work? • How can you go about developing supportive relationships at work? RESPONSES EXERCISE • Divide yourselves into As and Bs • As will be interviewed, Bs will respond • How did As feel about their interview? Did it feel good to talk about the events? • Can the interviewers/interviewee now reveal their instructions ACTIVE CONSTRUCTIVE • According to Gable et at 2004 the most effective way of responding is active-constructive by: -feeling genuine excitement -outwardly displaying that excitement -capitalising ie prolonging the discussion •Try to notice in future interactions with colleagues what response they/you use and how that makes you feel. You could reflect on this in your learning log. ASSERTIVENESS FOR HEALTHY RELATIONSHIPS (INC AT WORK) • According to Ken and Kate Back (1999): Aggressiveness = behaving as if my needs, rights and wants are more important than yours Non-assertiveness = behaving as if my needs, rights and wants are less important than yours Assertiveness = behaving as if my needs, rights and wants are equal to yours HOW HEALTHY ARE YOUR INTERACTIONS? • Building on Berne’s work on Transactional Analysis, Ernest (1971) mapped how people view themselves and others in terms of ‘Okness’, its called the OK Corral PRACTICAL EI TEST https://www.psychologytoday.com/blog/the-squeaky-wheel/201311/test-your-practical-emotionalintelligence •The scoring grid is at the bottom of the page •How can we go about increasing EI? INCREASING EMOTIONAL INTELLIGENCE • Hazelton (2013) on increasing emotional intelligence: 1) Increase awareness of our own emotions 2) Notice the emotions of others (facial expressions, shift in position etc) 3) Tune in to the overall mood 4) Be able to change moods 5) timing