Transcript Emotional Intellegence

The ability to perceive, control, and evaluate
emotions. Some researchers suggest that emotional
intelligence can be learned and strengthened, while
other claim it is an inborn characteristic.
A lot of emphasis has been put on certain aspects of
intelligence such as logical reasoning, math skills, spatial
skills, understanding analogies, verbal skills etc.
Researchers were puzzled by the fact that while IQ could
predict to a significant degree academic performance and,
to some degree, professional and personal success, there
was something missing in the equation.
Who ?
• One of the major missing parts in
the success equation is emotional
intelligence, a concept made
popular by the groundbreaking book
by Daniel Goleman and the
research of John D. Mayer.
• The founders of this concept found
that for various reasons and thanks
to a wide range of abilities, people
with high emotional intelligence tend
to be more successful in life than
those with lower EIQ even if their
classical IQ is average.
• In regard to measuring emotional
intelligence – I am a great believer that
criterion-report (that is, ability testing) is
the only adequate method to employ.
Intelligence is an ability, and is directly
measured only by having people answer
questions and evaluating the correctness
of those answers.” --John D. Mayer
• John Gottman: "In the last decade or so,
science has discovered a tremendous
amount about the role emotions play in our
lives. Researchers have found that even
more than IQ, your emotional awareness
and abilities to handle feelings will determine
your success and happiness in all walks of
life, including family relationships."
• Today companies worldwide routinely look
through the lens of EQ in hiring, promoting, and
developing their employees. For instance,
Johnson and Johnson (another CREIO
member) found that in divisions around the
world, those identified at mid career as having
high leadership potential were far stronger in EI
competencies than were their less-promising
peers.
Research reveals that that mastery
of these personal and interpersonal
skills is the single most important
determinant of our performance
success. It is also a major
determinant in how we feel, think
and act. Emotional Intelligence will
determine how well you know and
manage yourself, how well you
handle what happens to you and
how well you interact and handle
others.
• Emotional Self-Awareness - Know what you are feeling and what
your emotional state is, and then using that information to help you
make effective decisions for better outcomes for yourself and
others.
• Emotional Self-Regulation - Possessing the ability to manage your
emotional state and control ones interpretations of external events.
The ability to choose how you feel and to be able to alter stress
states.
• Emotional Self-Motivation - The ability to use your emotions to
create self action. Ones ability to work though resistance, to
commit and to persist. Using your emotions to be positive,
optimistic and confident.
• Empathy - The ability to listen effectively and accurately enough to
put yourself in the other person's shoes. The ability to have
perspective. You may not necessarily agree with them, but can
understand the situation from their point of view in order to
improve communication, problem-solving, and trust.
• Managing Relationships - The ability to cooperate, consider and
show care for others, appreciate difference and create win-win
outcomes.
• Emotional Intelligence is a learned skill.
• Research shows that emotional competencies are controlled by a
different part of the brain to technical and cognitive skills.
• Emotional Intelligence has been proven to be twice as important as
IQ for job performance.
• The importance of emotional intelligence increases as one climbs
the career ladder.
• Teams with high emotional intelligence as well as skill are faster,
more productive and more innovative.
• EQ allows teams to think more clearly under pressure, are calmer
and less stress as they spend less energy on internal emotional
turmoil.
• Leaders with high emotional intelligence have been rated the best
bosses that talented people want to work for.
• Emotional intelligent work environments have less turnover, adapt to
change quicker and are more innovative.
• Emotional Intelligent organizations have less customer complaints
and increased customer trust and loyalty.
• Emotional
Competence has
everything to do with
acting SMART having the skills to
manage your
emotions to help you
make choices in-themoment and have
more effective
control over yourself
and your impact on
others.
Submitted by Marissa Uphaus,
Resident Assistant,
Ball State University