Transcript EMOTIONAL INTELLIGENCE and KEY PRINCIPLES TO …

EMOTIONAL INTELLIGENCE (EI)
and
Key Principles TO INCREASE
YOUR CAPACITY TO SUCCEED
• Presented By Gary Rechtfertig, MBA, PMP
• CEO & Founder, Doulos PM Training
• For Austin PDD on 10-19-09
Doulos PM Training, © 2008
THIS WILL HELP YOU:
•Understand your own
Emotional Intelligence
•Manage Change
THIS WILL HELP YOU:
• Deal with conflict
• Improve productivity
• Build relationships
EMOTIONAL INTELLIGENCE
- definitions
• “The ability to recognize and
regulate emotions in ourselves and
in others” – Daniel Goleman
• OR “ knowing and managing our
own emotions and those of others
for improved performance”
– Anthony Mersino
HOW MUCH DO MANAGERS
KNOW ABOUT EI?
• Only 10% of Manager’s surveyed are
very familiar with EI
• Yet 88% want “to know more about EI.”
• And 44% of Managers’s learned about
EI through Discussions
EI Framework for Management
SELF AWARENESS
• Emotional self awareness
• Accurate self- assessment
• Self - confidence
SELF MANAGEMENT
• Practice Self Control
• Look for Emotional Triggers
• Identify your own Emotional
Patterns
SOCIAL AWARENESS
• Empathy
• Organizational Awareness
• See Others Clearly
• Emotional Boundaries
RELATIONSHIP MANAGEMENT
• Stakeholder Relationships
• Developing others
• Telling the Truth
TEAM LEADERSHIP
• Communication
• Conflict Management
• Inspirational Leadership
• Improving project team Leadership
CREATING A POSITIVE
TEAM ENVIRONMENT
• What makes a Great team
THE BRAIN
• Your brain is creatively performing
400 billion actions at any moment –
you are only conscious of 2,000 of
them.
• WHAT ELSE
IS GOING ON ?????
INSEPARABLE
• Our Brain
• Our Thoughts
• Our Emotions
• Our Body
Conclusion
• YOU CAN CONTROL
YOUR THOUGHTS
Doulos PM Training, © 2008
Key Principles to
Increase your Capacity
to Succeed
SILENCE CANNOT BE
MISQUOTED
• The power of your Words
WHEN FATIGUE WALKS IN –
EFICIENCY AND
COMPENTENCY LEAVE
• Fatigue can be costly
• Rest time is repair time
WHATEVER YOU HAVE BEEN
GIVEN IS WHAT SOMEONE
ELSE NEEDS
• What is your career coefficient ??
THOSE WHO CREATED YESTERDAYS
PAIN DO NOT CONTROL
TOMORROWS POTENTIAL
• Forgiveness is a key to your
success and your future
THE BROKEN BECOME MASTERS
AT MENDING
• You are a solution to somebody
with a problem
= Empathy & Compassion
ALL MEN FAIL – THE GREAT
ONES GET BACK UP
• Everybody makes mistakes
– everybody – look beyond
TRUTH IS THE MOST POWERFUL
FORCE ON EARTH BECAUSE IT IS
THE ONLY THING YOU CANNOT
CHANGE
• Honesty and integrity
are pillars of life.
NEVER COMPLAIN ABOUT
WHAT YOU PERMIT
• You will never correct what you
are unwilling to confront
THOSE WHO DO NOT PERCIEVE
YOUR WORTH ARE DISQUALIFIED
FOR RELATIONSHIP
• You are important.
YOUR THOUGHTS HAVE
PRESENCE
• Doubt is deadly
• Become informed
• Believe in your product
PATIENCE IS A VIRTUE
• Your greatest mistakes
will happen because of
impatience
SUCCESS
• Always begins somewhere
• Always begins at some moment
• Always begins with someone
Biblography
• Leaf, Caroline PHD. 2007. “ Who switched off My
Brain”, PHD, South Africa
• Mersino Anthony, PMP. 2007. “ Emotional
Intelligence for Project Managers” New York,
ANACOM
• Murdock, Mike. 1990. The Double Diamond Principle,
Denton, Texas, The Wisdom Center
A little test
YES / NO
•
•
•
•
•
•
•
•
Do you use sarcasm in your communications with team members or other
project stakeholders?
Do you frequently say yes to action items in meetings, or agree to take on
work, and then regret it later?
Do you feel the need to crack a joke or change the subject during tough
conversations?
Do you find it easier to set the record straight or vent your frustration in an
e-mail rather than in person?
Are your relationships with your project team members, your manager, or
project team sponsors superficial and limited to the task at hand?
Do you get upset or take it personally when your boss or a project sponsor
is angry?
Do you ever find yourself dwelling on conflict with project team members or
fantasizing about ways to get even?
Do you wish you were more charismatic or had more presence as a project
manager?
Total Score
What it means
7 – 8 You are doing well; you are in the minority of project managers who are adept at handling their
emotions.
4 – 6 You have some strong areas but also some opportunities for improvement. Some work in this area
will help you build relationships, deliver more consistently, and increase your satisfaction with your
work.
1 – 3 There are significant areas of emotional intelligence which are impacting your performance as a
project manager. An investment in this area will provide a great pay-off for you in terms of project
outcomes and career success.
• Gary Rechtfertig, MBA, PMP
Doulos PM Training
A Registered Global PMI Education Provider
c214-288-8926
w972-496-8906
E mail = [email protected]
Web = [email protected]