Transcript Avera Project Management Conference March 12, 2014 Learning Objectives • Understand personal emotional intelligence level • Improved awareness of the four emotional intelligence competencies •

Avera Project Management Conference
March 12, 2014
Learning Objectives
• Understand personal emotional intelligence level
• Improved awareness of the four emotional
intelligence competencies
• Impact of emotional intelligence
Agenda
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EI level activity
Brief history of EI
What is it and what it is not
EI competencies
How understanding EI can help you
How you can improve your EI
Emotional Intelligence Activity
• Scoring
– For questions 2, 6, 9, 11, 12, 13 and 15 reverse the score
as you are adding (with stars)
– For example: You scored 4 = Agree but will add 2 to your
score. If you scored 5 = Strongly Agree you will add 1 to
your score.
• Assessment
• EI can be improved!
Brief History
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1930s – Edward Thorndike describes the concept of "social intelligence" as the ability to get along with other
people.
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1940s – David Wechsler suggests that affective components of intelligence may be essential to success in life.
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1950s – Humanistic psychologists such as Abraham Maslow describe how people can build emotional
strength.
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1975 - Howard Gardner publishes The Shattered Mind, which introduces the concept of multiple intelligences.
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1985 - Wayne Payne introduces the term emotional intelligence in his doctoral dissertation
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1987 – In an article published in Mensa Magazine, Keith Beasley uses the term "emotional quotient.”
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1990 – Psychologists Peter Salovey and John Mayer publish their landmark article, "Emotional Intelligence," in
the journal Imagination, Cognition, and Personality.
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1995 - The concept of emotional intelligence is popularized after publication of psychologist and New York
Times science writer Daniel Goleman’s book Emotional Intelligence: Why It Can Matter More Than IQ.
Definition
“Emotional Intelligence is the capacity to reason about
emotions, and of emotions to enhance thinking.
Mayer, J. D., Caruso, D., & Salovey, P. (2004). Emotional intelligence: Theory, Findings and Implications. Psychological Inquiry, Vol 15. No. 3, p. 197.
EI - What is it?
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Read and understand your own emotions
Persist in the face of difficulty
Get along well with colleagues and subordinates
Strengthen and support the abilities of others through
feedback and guidance
• Manage feelings and handle stress
• Be sincerely empathetic
EI – What it isn't
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Just being nice
Being “emotional”
Group hugs
When angry blaming others for making you angry
Only something women have
EI Competencies
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Self-Awareness
Self-Management
Social Awareness
Relationship Management
Team Leadership
Social
Awareness
Relationship
Management
SelfAwareness
SelfManagement
Self-Awareness
• The key emotional intelligence competency
• Recognizing own emotions and how they affect your
thoughts and behavior
• Know your strengths and weaknesses
• Self-confidence
Self-Management
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Ability to control impulsive feelings and behaviors
Manage emotions in healthy ways
Taking initiative
Following through on commitments
Adapting to changing circumstances
Social Awareness
• Understand the emotions, needs and concerns of
other people
• Pick up on emotional cues
• Feel comfortable socially
• Recognize the power dynamics in a group or
organization
Relationship Management
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Know how to develop and maintain good relationships
Communicate clearly
Inspire and influence others
Work well in a team
Manage conflict
Why is this important?
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Performance at work
Physical health
Mental health
Relationships
Make better decisions
Inspire and motivate
Learning Objectives
• Understand personal emotional intelligence level
• Improved awareness of the four emotional
intelligence competencies
• Impact of emotional intelligence
Progressive Project Management Track
• Emotional Intelligence: You Must be Present to Win
– Kim Travers, MS, PMP, CPHIMS, Senior Project Manager
– Learning Objectives:
• Emotional Intelligence and Stress
• EI for Better Decision-Making
• You Must be Present to Win
• Using Emotional Intelligence to Create and Maintain Successful Project
Teams
– Cynda Jones, RN, MS, PMP, Senior Project Manager
– Learning Objectives:
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Emotional Intelligence Skills for Project Managers
Understanding Applicability of EI to Teams
Recognize Dysfunction Team Behavior
Review Ways to Address and Increase Team EI