Transcript Slide 1

Enterprise E911 Presentation
for:
Martin Hickey
Regional Sales Director
RedSky Technologies, Inc.
[email protected]
415-298-3479
Today’s Agenda
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Company Background – Who is RedSky
E911 – The Problems We Address
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Other Business Issues to Consider
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What is E911
Call process
Network, PBX, ALI Management
Options for location management (why you need E911 Manager)
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Political Landscape
Regulatory
Risk Management
E911 Technical Requirements
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Day to day business issues
Legislation
Traditional vs. IP
E911 Manager options
Product Features
Global Capabilities
E911 – Final Points
Q & A // Comments // Next Steps
www.redskyE911.com
The Leader in Automated E911 Solutions
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Enterprise software company (Chicago IL HQ’s) specializing in a Patented
E911 solution that provides accurate location information for all phones for
emergency services.
– Software & services for traditional and IP telephony
– Over 200 customers, including 50 Fortune 500 companies and multiple federal,
state and local government agencies
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E911 Manager is the leading solution for large, distributed organizations
– Single server automatically interfaces to the enterprise phone system real-time
– Location identification for IP phones and traditional end-points
– Emergency On-site Notification improves emergency response
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Partnerships
– Avaya Partner
– Industry Partners – NRIC, NENA, E911 Institute, APCO
www.redskyE911.com
The Best Solution for Government &
Large Enterprises
• Cook County in Chicago – one
of the largest governmental
entities in the nation
– 24,000 users; 68 PBXs
– Avaya, Nortel and Centrex
• Chase Bank – Facilities across
multiple states
– 25,000 users; 7 Avaya PBXs
– Implemented in 45 days across
all locations including audit
services
www.redskyE911.com
The Company We Keep
www.redskyE911.com
The Business Issues &
Problems RedSky Addresses
The Problem
• Over 60 million office workers do not have the
911 protection that they have at home
• If you call 911 from a high-rise or a campus,
nobody knows where you are
• High profile incidents continue to highlight the
importance of E-911
www.redskyE911.com
Why E911? Real-Life Stories
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Man Found Dead After Phone Glitch Confuses 911 UPDATED Monday April 24, 2006 6:07am
eVideo: 911 Error Blamed on Computer Glitch
Gaithersburg (AP) - An immigrant from Bangladesh was found dead at his
Gaithersburg office this week, hours after he called 911 saying he needed
medical help.
The Washington Post reports ‘X’ phoned for help 40 minutes after he started
work at a medical company in Gaithersburg on Tuesday - but almost 10
hours passed before somebody found him lying on the floor of his office.
Police said an apparent phone glitch sent medical personnel to the wrong
address - and, finding nothing amiss, they believed the call was unfounded.
www.redskyE911.com
Effective and Timely 911 Emergency
Response is Critical on several fronts:
 Business Imperative
 Protection for valued corporate assets
and people
 Moral Imperative
 Ethical responsibility to your people
 Legal Imperative
 Protecting the organization from
liability caused by poor response to
an emergency
 Technology enables it
 Workplace safety issues
 Health
 Workplace/school violence
 Fire or environmental
 Regulatory Requirement
www.redskyE911.com
 Federal & State Government
Legislation mandates it
Challenge:
www.redskyE911.com
E911 Legislation Passed & Pending
– What are you Doing?
Arkansas • Colorado • Connecticut • Florida • Illinois • Kentucky
Louisiana • Maine • Michigan • Minnesota • Mississippi • Nebraska
Ohio • Pennsylvania • Texas • Vermont • Washington
What is E911?
Enhanced 911 Defined
• Pinpoints the exact location of
a 911 call for dispatchers
– FLR 10 STE 1000 RM 1004
– FLR 3 6th AVE WALL
• Essential for multi-floor
building and campuses
• Puts location information
directly in the hands of
emergency responders
• Saves lives!
www.redskyE911.com
9-1-1 Display Screen
Without E911
C1-110
(469) 555 - 4400
ESN=180
02
08:33
05/29/2002
999 E JOHN W CARPENTER FRWY
(469) 555-4400 PBXb IRVING
TX
ANYTOWN; COMMUNICATIONS
ALT#=
X=0.0000000000000
TELCO=SWBT
Y=0.0000000000000
IRVING POLICE
IRVING FIRE
IRVING EMS
Source:
www.redskyE911.com
Richard Atkins, Tarrant County, TX
Director of Regulatory Affairs for Tarrant county 911
E-9-1-1 Display Screen
With E911
C1-110
ESN=180
(469) 555 - 4450
02
08:33
10/17/2001
999 E JOHN W CARPENTER FRWY
(469) 555-4400
PBXb IRVING
TX
FLOOR 7
SUITE 709
ALT#=
X=0.0000000000000
BUSINESS NAME
TELCO=SWBT
Y=0.0000000000000
IRVING POLICE
IRVING FIRE
IRVING EMS
Source:
www.redskyE911.com
Richard Atkins, Tarrant County, TX
Director of Regulatory Affairs for Tarrant county 911
E911 ALI and ANI
Components
• What is ALI?
– Automatic Location Identification (ALI)
– ALI provides the Public Safety Answering Point with the location
information for emergency personnel
• What is ALI data?
– A format that includes
• Phone number
• Location, 20 characters
• Business name
• Street directional
• Street name
• Community and state
www.redskyE911.com
911 Call Processing
www.redskyE911.com
How did the location information for
phone number (312)555-1111 get
into the Public Safety Answering
Point’s Server?
AND
Who is responsible for getting it
there? Well, it’s quite the Challenge
to an organization as you’ll see….
www.redskyE911.com
E911: The Key Requirements
• Implement ISDN PRI or CAMA
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Passes ANI or unique telephone number of 911 caller
Ensures proper call routing through the PSTN
911 center must be able to call back the 911 caller
Identifies appropriate ALI association
• Establish and Maintain ALI at regional databases
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Define location information for every phone
Send data to regional E911 databases in NENA format
Establish process for ongoing ALI updates
Monitor acceptance and verification to ensure accuracy
• Track and store historical and transaction detail
– Record of risk management and compliance
– Evidence in the event of litigation
• Engage the time and resources to complete the task
www.redskyE911.com
E911 Manager ALI Update Process
Where RedSky Comes In and Makes it Easier…
www.redskyE911.com
Three Ways to Manage Location
Information
1)
Use the station screens in the call server software
2)
Establish network regions
3)
Use network discovery
www.redskyE911.com
Defining Locations using the Station Screen
www.redskyE911.com
E911 Manager –
Steps for Ongoing ALI Management
Step 2
Step 1
E911 Manager
interfaces to each Call
Server/PBX to import
updated station
location information
Telecom
Administrator
performs MACs on
the PBX
Step 3
E911 Manager interfaces
to the regional E911
gateways to perform ALI
updates in NENA format
Step 4
PSAP servers
around the country
receive ALI updates
www.redskyE911.com
Challenges of E911 in VoIP Networks
• Mobility –
– Users can move around on the network
• Location Definition –
– “Real Time” location control
– How precise do you describe your location?
– Using Network Regions and Network Discovery
www.redskyE911.com
Network Region Architecture
www.redskyE911.com
Network Discovery Architecture
S-011
Ext 1111
RTR/LDAP
www.redskyE911.com
1
00-01-03-85-2E-45
1111
E911 – Emergency
On-Site Notification
(EON)
Emergency On-site Notification
www.redskyE911.com
EON Email Notification
www.redskyE911.com
E911 – RedSky’s Ability to
Handle Mobility / “Road
Warriors”
New business issues present
opportunity for you…
Issue #1:
The existing 911 network does not support mobility, work at home
or remote offices without local 911 trunks
Issue #2:
Local trunks are not always cost effective or even an option
depending on the type of user
The solution:
RedSky’s integration with Avaya and partnership with Intrado & TCS offers
a solution for home office, remote office and nomadic IP phone users
without local trunks: E911 Manager with Location Information Services (LIS)
www.redskyE911.com
Location Tracking – Remote office, home office and
nomadic workers are tracked when they register
– E911 Manager captures phone registrations and updates
the call server and VoIP Positioning Center with new
location information
E911 Manager Location Information Services (LIS)
www.redskyE911.com
Remote users are prompted to designate new
location upon login to their Avaya softphone
• User must select from
one of four options
• Pre-defined locations are
easily recalled and
selected by the user
• New locations are
validated through RedSky
Location Information
Services
• User can “opt-out” of 911
service by agreeing to a
legal waiver
www.redskyE911.com
E911 – RedSky’s
Ability to Provide a
Global E911 Solution
E911 Globally – Factors to
Understand
1)
E911 is not a Global Standard.
2)
Each country has its own Unique Challenges.
3)
RedSky does have a Solution today, a way of
addressing a Global issue.
www.redskyE911.com
E911 Globally – RedSky’s
Solution
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EON is a corporate wide emergency response system that
can alert Prospect’s own Security personnel worldwide to 911
calls.
There are no geographic limitations to deploying EON.
Roadmap ahead: Canada, UK & Australia have similar E911
Infrastructures to the US.
CAVEAT: Japan & Netherlands have different Systems in
place to handle 911; still, RedSky’s EON with SMS can
handle these Markets.
www.redskyE911.com
E911 – Final Points
E911 Manager: America’s Most
Complete E911 Solution
• The ideal solution for Enterprises, Governments and
Campuses
– Automatically detects moves, adds and changes in the call server and
updates regional E911 databases
– Scalable to over 100,000 stations and hundreds of PBX and call
servers
– Supports hybrid environments of mixed major PBXs
– Emergency On-site Notification improves local emergency response
• Saves lives, Manages risk and Minimizes liability.
www.redskyE911.com
More Information
– E-911 Requirements and Solutions
www.redskyE911.com
– Industry websites
• National Emergency Number Association:
www.nena.org
• Association of Public Safety Communications
Officials: www.apcointl.org
Thank You!
Martin Hickey – Regional Sales Director
RedSky Technologies
[email protected]
(415) 298 3479
www.redskyE911.com