Transcript E911 – Avaya Capabilities

E911 – Avaya Capabilities
Teresa Richardson
Avaya Solutions Manager
Public Safety & Citizen Service
© 2005 Avaya Inc. All rights reserved.
911 Call Flow
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2
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1.
Subscriber dials 911
2.
Call is routed from CO to Tandem/Selective Router – ANI is sent with the call
3.
Selective Router determines the correct PSAP
4.
The ANI/ALI Controller requests the ALI associated with the ANI from the ALI
Database
5.
The call is routed to the PSAP Agent Telephone and the ALI Data is routed to
the Agent Workstation
© 2005 Avaya Inc. All rights reserved.
2
Information sent by Avaya CM:
CO Trunks:
– Number associated with CO Trunk Group
– Associates to physical location where trunk terminates
ISDN/PRI Trunk:
– Depends on CM translations & LEC Administration
• Possibilities: DID, Main BTN, LDN
• Specific location details by DID can be administered
© 2005 Avaya Inc. All rights reserved.
3
Key Requirements of e911
Avaya CM must send out the correct ten-digit ANI
Outgoing trunks must be provisioned to send the ANI
ALI Database must be accurate & maintained
Considerations for Implementing an e911
strategy:
Where is the caller located?
What trunk type is used for 911 routing to PSAP?
What PSAP serves the specific location?
What information is sent with the call?
© 2005 Avaya Inc. All rights reserved.
4
Safety through Communications
Use Avaya CM’s built in features to help maintain a safe
environment.
Avaya Communication Manager features
for managing safety and security
– Non-DID via public-unknown
– Emergency Extension Forwarding
• 911 Calls that drop
• Must administer a system-wide timer
– Crisis Alert notifies personnel when a 911 call has been
made. Notifications can be sent to internal stations and/or
digital pager
– 911 Call Monitoring – allows a recipient of a crisis alert
notification to monitor the call.
– Malicious Call Trace to help reduce prank calls and
increase ability to catch perpetrators.
Communication Manager e911 Features
Crisis Alert - notifies users that a 911 call has been made
– Definity to CM 2.0 – notification of up to 10 endpoints:
– CM 3.0 – notification of up to 250 endpoints (requires
purchase of special green feature)
Crisis Alert Monitoring – CM 3.0
– Allows a Crisis Alert recipient to monitor 911 calls (requires
purchase of special green feature)
E911: Emergency Calls from Un-named IP Phones (3.0.1)
E911: Network Discovery with Redsky (CM 2.2)
E911: ELIN by range of IP addresses (CM 2.0)
E911: Call Forwarded returned E911 dropped calls (CM 2.0)
E911: Use the physical set’s extension for bridged or EAS
Ageng 911 calls (CM 2.0)
© 2005 Avaya Inc. All rights reserved.
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ALI Data in PBX
© 2005 Avaya Inc. All rights reserved.
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IP Addressing Data in PBX
If you populate the IP Address Mapping screen with emergency numbers, the feature
functions as follows:
● If the Emergency Location Extension field in the Station screen is the same as the
Emergency Location Extension field in the IP Address Mapping screen, the feature
sends the extension to the Public Safety Answering Point (PSAP).
● If the Emergency Location Extension field in the Station screen is different from the
Emergency Location Extension field in the IP Address Mapping screen, the feature
sends the extension in the IP Address Mapping screen to the Public Safety Answering
Point (PSAP).
© 2005 Avaya Inc. All rights reserved.
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Network Discovery Architecture
V5.0 E911 Manager
MAC
ERL
ELIN
Switch
Port
Address
Ext.
AAA
312-555-5555
S-001
S-001
1
1
2
00-01-03-85-2E-45
00-01-03-85-2E-45
00-B0-D0-04-4F-11
1111
1111
1112
BBB
312-666-6666
S-100
1
00-HO-05-85-C4-12
2001
2
00-50-D6-44-3G-77
2002
3
6
9
#
IP
Phone
ext 1111
Ethernet
Switch
1
2
4
5
7
8
*
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IP Phone
911Call Routing Pattern
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2
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7
8
*
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PRI or
CAMA
Gateway
*
RedSky
App Server
Avaya
S Series
Call Server
PSTN
Modem
Local C/O or
Tandem Routing
Office
© 2005 Avaya Inc. All rights reserved.
RBOC
Gateway
RBOC
ALI Database
RedSky
E-911 Manager
PSAP
ALI Database
PSAP
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Unnamed IP Endpoints
Requirements:
– System-Parameters Features administered
– IP Softphone 5.0+, IP Firmware 2.2 +(excluding 2.5)
– Telephone IP Address must be included in the IP Address
Mapping Screen
© 2005 Avaya Inc. All rights reserved.
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Colorado Legislation
Current:
29-11-106. Disclosure of 9-1-1 dialing and calling capabilities. (1)WHEN THE
METHOD OF DIALING A LOCAL CALL FROM AN MLTS TELEPHONE
REQUIRES THE DIALING OF AN ADDITIONAL DIGIT TO ACCESS THE
PUBLIC SWITCHED NETWORK, MLTS OPERATORS SHALL PROVIDE
WRITTEN INFORMATION TO THEIR END-USERS DESCRIBING
THEPROPER METHOD OF DIALING 9-1-1 FROM AN MLTS TELEPHONE IN
AN EMERGENCY. MLTS OPERATORS THAT DO NOT GIVE THE ANI, THE
ALI, OR BOTH SHALL DISCLOSESUCH FACT IN WRITING TO THEIR ENDUSERS AND INSTRUCT THEM TO PROVIDE THEIR TELEPHONE NUMBER
AND EXACT LOCATION WHEN CALLING 9-1-1.
Proposed (July 2006 Update)
The proposed amendments to the 911 Statute require operators of MLTS
serving multiple buildings, or serving buildings of more than 40,000 square feet
or more than 10 separately secured units, to implement solutions which will
report to the 911 call center the actual location of the phone from which the 911
call has been placed.
© 2005 Avaya Inc. All rights reserved.
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9-1-1 Call Routing Examples
© 2005 Avaya Inc. All rights reserved.
911 Routing Example
Atlanta
PSAP
St Pete
PSAP
St Petersburg, FL
911
911
911
LEC CO
911
LEC CO
911
IP
911
911
911
Atlanta, GA
© 2005 Avaya Inc. All rights reserved.
Tampa, FL
Denver, CO
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®
V9-1-1 Call Flow
© 2005 Avaya Inc. All rights reserved.
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Q&A
© 2005 Avaya Inc. All rights reserved.