Business and Strategic Overview

Tim Bradlee – Sales Director, PacNW December 13 th , 2012 Proprietary and confidential and subject to a NDA

Avaya: Strong, Stable and Growing

New HQ

in Silicon Valley

$5.547 billion

Revenue in 2011

; #442

of the Fortune 500

100 million+

IP Telephony lines shipped Employees in

54 17,534

Countries

30M+

SMB users worldwide. >50% nearest competitor more than

90% 400k+

Customers, including of Fortune 500 ® with

$164M 32

Global delivery support centers inventory across 11 countries

60

New products & releases since 2010

5,600

Approx. number of patents/pending.

#114

of overall top patent holders

17,500+

DevConnect member companies

10,800

Partners driving $1.3B revenue FY12 YTD

Changing the company from the inside…

PIERRE-PAUL ALLARD Corp. Strategy and Development GARY BARNETT Collaboration Infrastructure EXECUTIVE COUNCIL JERRY GLEMBOCKI Quality MARC RANDALL Networking MIKE RUNDA Avaya Client Services MARK MONDAY Product Mgmt, Endpoints BUSINESS LEADERSHIP SHMUEL SHAFFER R&D, Contact Center PHIL GRAHAM UC Endpoint Engineering DAVID GURLÉ Corporate Strategy SHEILA CARSON ECS Finance JAKE CHACKO Solutions Engineering KARL SODERLUND Americas Channel Ops TODD JOHNSTONE Global Sales Operations

Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy

TROY TRENCHARD VP/GM, UC Applications CHRISTINE VIERA Product Mgmt, Contact Center ALAN HASE Wireless Networking SANDY DEVINE Professional Services

3

Growing Product Investment

R&D ($M) R&D as % of Product Revenue FY2011 17% 14%

Recent Acquisitions

• HD audio collaboration, desktop to conf. room • Web & video conferencing • Speech analytics, audio data mining

Pending

• Videoconferencing & telepresence over IP and wireless networks • Session border controller, security apps strengthen Avaya’s UC portfolio

Note: Avaya product revenue excludes rental and AFS revenue

Value

Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy 4

Gartner Magic Quadrant for Contact Center Infrastructure, Worldwide

Magic Quadrant for Contact Center Infrastructure, WW Drew Kraus, Geoff Johnson, Steve Blood June, 2012

Full report available at: http://www.gartner.com/reprints/avaya-vol8?id=1 1B5HWWN&ct=120629&st=sb

Gartner does not endorse any vendor, product or service depicted in its research publications, and does not advise technology users to select only those vendors with the highest ratings. Gartner research publications consist of the opinions of Gartner's research organization and should not be construed as statements of fact. Gartner disclaims all warranties, expressed or implied, with respect to this research, including any warranties of merchantability or fitness for a particular purpose This graphic was published by Gartner, Inc. as part of a larger research document and should be evaluated in the context of the entire document. The Gartner document is available upon request from Avaya.

6

Industry Shifts: Is Avaya different from other vendors?

Leading Through Major Industry Transitions

Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy 8

Changing conversations with our customers

Mobile Context-Aware Social

Set presence information Manage multiple calls, just like in the office Select communication modes Manage contacts, call log & IMs Quic kly find all your cont acts Launch email from history or contact fan

Jay Roberts The expensive new Onyx guitar that I bought at Midwest just last week is already warped!

May 6 at 10:32am Like Comment Midwest Hey Jay, we’re sorry we hit a low note with you. We’d like to help, please click http://bit.ly/iMRgWZ to connect with us live. Thank you!

May 6 at 10:33am 2 people Video Virtual

Accelerate Adoption

User Consumption Models

On-Prem SIP-Enabled Releases AOS Managed Services

$M $300 $250 $200 $150 $100

AOS TCV Closed ($M)

• • • • Where we are • #1 NA UC Managed Services with 24% share Over 2.9 M users Over 285,000 CC agents Over 1M Ethernet ports Over 800 Video conference rooms and devices $50 $0 1H'11 2H'11 1H'12 Momentum • Fastest growing business • Strong bookings in all regions Avaya – Proprietary. Use pursuant to your signed agreement or Avaya policy

GA

AvayaLive Engage Aurix - Cloud Based Analytics

Cloud Offerings 2H FY12

AvayaLive Connect Avaya Notification Services (Hosted) CCaaS • • Roadmap • AvayaLive Connect and ANS (Hosted) • target 2H FY12 Aura based CCaaS and UCaaS - early customer validation in progress with 2 EMEA partners 3 US partners UCaaS 10

Thank you

Tim Bradlee Director of Sales