MAKE THE CONNECTION

CONNECT WITH YOUR CUSTOMERS LIKE NEVER BEFORE

Good Morning & Welcome!

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Introduction of Road Show Team

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Housekeeping Items

Agenda

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Connect with Cash: My Avaya Small Business Rewards

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Connect to the Basics: IP Office R3.2 and Roadmap overview

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Break

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Visit Exhibit Area

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1 st Breakout Session

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CRM & Contact Center Applications Voice Messaging & Conferencing Applications

Agenda

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Box Lunch provided

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Exhibit Area

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2 nd Breakout Session

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CRM & Contact Center Applications Voice Messaging Conferencing Applications

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Connect to the Future with Peer-to-Peer Technology: Avaya one-X Quick Edition Overview

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Connect with a Winner: Quick Edition Install Contest

Today’s Goal…Solutions!

Make the Connection between The Application The Benefit To Solving Business Need

Partner Quick Edition

Preparing an Effective Recommendation

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Their business

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Their operations

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Their future

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Their decision criteria

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Know your competition

Solution Resource Guide

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Guide to assist you in locating and utilizing resources available to you

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Includes

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Identifying Customer Need Collateral Presentations Case Studies Flash Demonstrations Video Testimonials Much Much More

Meet our Developer Connection Partners… Kentrox RSI SpeechSwitch, Inc. Telrex Veramark

About Kentrox

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Established telecommunications CPE supplier since 1967 CPE market leader

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T1 CSUs and CSU/DSUs Frame Relay application bandwidth management ATM access concentrators Wireless cell site solutions Introducing next generation QoS solutions

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Lower cost solutions – drop-in appliance or all-in-one routers Easiest to use Plug and play QoS Award-winning products designed for small and medium businesses Known for excellent quality and customer service

Why Kentrox and Avaya?

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If you need QoS for every IP Office install, choose Kentrox

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Proven IP Office solution - DevConnect partner for 2 years, products are certified with IP Office, Avaya Business Partner references available

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Keep Adtran and Cisco out of your accounts

• Lower in cost and faster/easier install –

Service your customer with a solution that easily monitors and reports on bandwidth consumption

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Technical support and training that the competitors can’t match – free certification and first install assistance from the company that knows data

Kentrox and Avaya in Action Case study: B&H Flowers Inc.

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Challenges:

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Provide information to wholesales at any time Reduce costs for voice traffic Improve data flow Support remote connectivity and protect from outside intrusions Solution: Kentrox Q2300 Ethernet QoS Appliance and Avaya IP Office Benefits:

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Cost effective Prioritize IP Office traffic to provide consistent call quality Constant and consistent data flow always available Set-up the router and never need to worry about it

Introduction www.telecost.com/avaya

Founded in 1990 to provide leading edge communications management solutions through easily accessible desktop and enterprise applications

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Comprehensive portfolio of communication management solutions approved as Avaya Compliant for IP Office

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Global distribution via many mutual Business Partners including Verizon, AT&T, Cable & Wireless and many others

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Represented in over 50 % of top 500 law firms in United States Installations in many of the world’s most prestigious hospitality chains (inc. Fairmont Hotels, Holiday Inn, Choice Hotels)

Avaya Compliant Solutions www.telecost.com/avaya Visual Rapport

is a desktop dialing, real time employee telephone status, instant messaging, email, screen pop, call logging and file transfer all under one roof. Visual Rapport seamlessly integrates various communication access points under one umbrella providing real time business productivity.

Revolution Web Call Accounting

is a robust solution that can be used in institutions such as offices, hospitals, universities and organizations that need to allocate telecom costs to various individuals, departments or cost centers. It can also be used to monitor telephone productivity of each employee in the company.

Shadow CMS

Management of telephone charges, equipment fees, VoIP traffic, internet usage, and provider discounts is a difficult task. Shadow CMS provides the necessary call management tools to allow administrators to forecast, monitor and allocate communications management expenses across their enterprise.

Success Story www.telecost.com/avaya – Legal Vertical

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Multi-Site Law Firm –founded in Columbia, SC 7 Sites using RSI Call Accounting – initially deployed on systems that include: Comdial, Executone, Rolm Each Site will be migrating to Avaya IP Office (as part of their Telecom Strategy) – 2 sites have already migrated to IP office Customer is currently using RSI software for Cost Recovery / Billback Customer wishes to migrate to a Centralized solution upon completion of Avaya IP Office conversion

SpeechSwitch, Inc

otc:bb

sswc

formally IVoice 732-441-7700

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Speech Enable your Auto Attendant Tapi Wav or Turnkey Dialogic Solution

Turnkey Solution for $3,500.

All names and departments loaded and tested by SSWC

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Sits in front of existing voice mail –answers callers completes a hook flash transfer opens up the port

Tone Performance Ottawa

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Installed SEAA at school for the blind Has received 2nd and 3rd order Will install at a total of 7 locations thru out Canada.

About Telrex

Telrex’s flagship product is CallRex. CallRex is the leading VoIP call recording and monitoring solution for small and medium businesses using IP and IP-enabled PBXs

• Telrex was founded in 2000 and developed the first packet-based call recording & monitoring technology • Telrex is an Innovator Member of Avaya’s DevConnect program • CallRex helps Avaya BusinessPartners sell more IP phones!

– CallRex is sold only through resellers

The CallRex Opportunity

Applications drive IP PBX sales… CallRex is affordable, full-featured call recording

that helps Avaya BusinessPartners drive IP Office sales into small/medium businesses !

• • CallRex sells into many vertical markets worldwide – –

Popular in regulated industries such as financial services & healthcare Businesses of all kinds buy CallRex to resolve customer disputes, increase productivity and enhance training

Call recording is a standard business practice and the IP call recording market is growing quickly –

Projected to be a $1.8B market in 2009 (Data Monitor)

Success Story:

CallRex & IP Office

The Boon Group is a full-service employee benefits company specializing in the design, implementation, and administration of cost – effective fringe benefit plans for local, state and federal government contractors.

The Boon Group uses CallRex to record all calls for quality assurance and to ensure regulatory compliance • • • •

The Boon Group is subject to financial services and healthcare regulations

Gramm-Leach-Bliley Act HIPAA Privacy Rule USA PATRIOT Act Section 326 Sarbanes-Oxley

Veramark Technologies, Inc.

Tying Technology to Business Strategy

Veramark Opportunity eCAS as a business builder

• Only OEM provider of Call Accounting to Avaya • Margins, margins, margins … • Include eCAS on every new switch quote Price Call Accounting as an option • Offer eCAS to your installed customer base • Lead with eCAS into new accounts – Dealer Success Story

Avaya eCAS Essentials

• Fully-featured eCAS software for small to mid-size businesses • Supports Avaya IP OFFICE, MAGIX , and PARTNER

only

• Single-site configurations only, capacity for up to 250 extensions • Customer or dealer installable; every package includes a Quick Start Guide & installation video • One (1) year Veramark-provided telephone & web-based maintenance coverage included • Optional add-ons: – 2-hour Phone/Web-based Training – PARTNER/MAGIX Connectivity Cable Kit • Avaya NPL $995

eCAS Lead Results in Big Deal

Success Story I just wanted to thank you [Veramark] for the lead for [Customer ABC]. I managed to turn it from a small eCAS only sale to a brand new 28 station IP Office with Voice Mail Pro, Phone Manager Pro (to dial out of Goldmine) and eCAS for IP Office.

Along with the equipment they purchased a 4-year Avaya Maintenance Plan. And it was a lease. I was able to save them $95.00 a month on their existing lease payments. This translates to $5,700 over 5 years! The equipment sale was $27,351.00 and the maintenance was $8,602.00 I think I owe you lunch!!!

Official Convergence Communication Provider for the 2002 and 2006 FIFA World Cup™ and FIFA Women’s World Cup 2003