Transcript Unlocking the Secrets of SharePoint User Adoption

Susan Hanley
www.susanhanley.com
[email protected]
Unlocking the Secrets of
SharePoint User Adoption
User Adoption
User Engagement
But wait,
then why are
we here?
RESULTS
Secret # 1: Adoption is not the end game
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Secret # 3: It’s personal
Don’t make it
hard and
painful … keep
it simple and
easy … don’t
make people
have to think!
Share Conference
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Delayed
Gratification
No
Guarantees
Squishy
Benefits
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Comfort with
the status quo
“This is how
we’ve always
done it
… and it works
for me.”
Discomfort with
being forced to
change
No personal
benefit
“I’m not broken,
why are you
trying to fix me?”
“Sure, I see why
the they would
want this, but
what’s in it for
me?”
… and engage some helpers
“No involvement by
Leaders
model the
behavior
leaders,
no commitment by
employees.
No exceptions.”
Vala Afshar, Chief Marketing and Customer Officer at
Enterasys
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http://hbr.org/2014/07/managing-change-one-day-at-a-time/ar/1
Secret # 6: It’s all about comfort
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Don’t assume
it’s intuitive
One size does
not fit all
Don’t try to
train all at once
http://www.scoop.it/t/intranet-launch-videos-and-teasers - comprehensive collection
compiled by Ellen Van Aken
Additional examples: http://tiny.cc/ThreeSampleVideos
http://www.youtube.com/watch http://vimeo.com/60729239 http://youtu.be/SinFM8hNcOg
?v=PN1IyDvyA2o
Dartmouth-Hitchcock
MAN Diesel
Intranet Home Redesign –
watch the end for outtakes
30 for 30
Get Sharp on
SharePoint
Intranet
Learning
Cafés*
(with great coffee)
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Secret # 8: It’s about support
Seed the
Organization
with
Evangelists
 Pilot team
 Volunteers
 Employee
advocates
Plan Ongoing
Support
 Office Hours
 Center of
Excellence
 Training and
Documentation
Make sure
the help desk
is prepared
Evangelists/
Moderators
• Encourage and promote people
and conversations
• Monitor conversations and content
• Curate stories
• Celebrate successes
• Handle negative situations
• Educate and welcome
• Nurture members – inspire
engagement
• Remove roadblocks
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Secret # 9: Don’t forget the fun!
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SharePointoberfest inebriate while you
collaborate!
CollaBOOration A Ghoulish Guide
to Metadata
SharePointgiving –
Give thanks to document
workflow and approval
Feedback
identifies
challenges
Ask for
feedbackeverywhere
Conduct
usability tests,
LISTEN and OBSERVE
Secret # 11: You’re never done
Secret # 12: It’s about sharing
1. Adoption is not the end
game
2. Adoptable solutions solve
real problems
3. It’s personal
4. You can prepare
5. It’s about change
6. It’s about comfort
7. It’s about communications
8. It’s about support
9. It’s about fun!
10. It’s about listening
11. You’re never done
12. It’s about sharing
How to contact me:
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Governance
Sue Hanley
User Adoption
Metrics
[email protected]
Information Architecture
Knowledge
www.susanhanley.com
Management
susanhanley
susanhanley
www.slideshare.net/susanhanley
http://www.networkworld.com/blog/
essential-sharepoint/
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User Adoption Strategies: Shifting Second Wave People to New Collaboration Technology
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http://www.useit.com/alertbox/
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http://www.nngroup.com/articles/intranet-social-features/
http://hbr.org/2014/01/ideos-culture-of-helping/ar/1
http://hbr.org/2014/07/managing-change-one-day-at-a-time/ar/1
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Essential SharePoint 2013
Essential SharePoint 2010
DiscoverSharePoint.com
SharePoint Server 2010 Adoption Best Practices White Paper
One Carlyle
Team Carlyle
My Carlyle
PERKolator (blogs)
Orchard (intranet)
The Grid
Connect
The Core
The Seabag
The Pulse
The Cupboard