Transcript 10-ish User Adoption Strategies from Successful SharePoint Deployments December 5, 2013 ©2013 SUSAN HANLEY LLC.

10-ish User Adoption Strategies from Successful
SharePoint Deployments
December 5, 2013
©2013 SUSAN HANLEY LLC
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User Adoption
User Engagement
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Strategy # 1: Don’t focus on adoption!
But wait, then
why are we here?
RESULTS
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Strategy #2: Successful deployments take note of three
important things!
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Strategy #3: Have features that help
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Strategy #3.5: Don’t forget about content
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Strategy # 4: Keep it personal
All about ME!
http://www.steptwo.com.au/papers/kmc_rolepages/index.html
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Content by role!
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Ease in to change …
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Start small
Keep it simple
Consider your culture
Consider the “long wow”– help users create new habits
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… and engage some helpers …
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Identify and engage your Mikeys
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Strategy #6: Have a training roadmap – to increase
user comfort
Don’t assume
it’s intuitive
One size does
not fit all
Don’t try to
train all at once
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Supplement with timely, recurring fun …
 SharePointoberfest
- inebriate while
you collaborate!
 CollaBOOration - A Ghoulish Guide
to Metadata
 SharePointgiving - Give thanks to
document workflow and approval
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Just the facts
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Launch Video
http://www.scoop.it/t/intranet-launch-videos-and-teasers
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Persistent communications that rocked
30 for 30
Get Sharp on
SharePoint
Intercept
requests for
communication
via email – help
with ongoing
transition
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Tested ideas for your communications plan
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Regular “on site events” – Polls on Mondays, Conversation Topic of the Week on
Tuesdays, Employee Spotlights on Wednesdays, Trivia on Fridays
Leverage existing meetings and events
Create (and use) an “anecdote” bank
Target your messages
Did you know …? (tip of the day)
Portal Minute at the start of company meetings
Weekly recap
“Look what they did” success stories
Cafeteria table toppers
Message board/break room announcements or posters
Desktop wallpaper
Usability testing
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Strategy # 8: Provide support
It takes a village
Seed the
Organization
with
Evangelists
 Pilot team
 Volunteers
 Employee
advocates
Plan Ongoing
Support
 Office Hours
 Center of
Excellence
 Training and
Documentation
Make sure
the help
desk is
prepared
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Strategy # 9: Think about incentives and rewards
 Key
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Influencer
Someone important
Model the behavior
 Fun
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Stuff
Scavenger Hunt
Launch Video
Points, Badges, Prizes
Five for Five
“Profile Week”
Photo Booth
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Strategy # 10: Allow users to provide feedback
Feedback
identifies
challenges
Ask for
feedbackeverywhere
Conduct
usability tests,
LISTEN and OBSERVE
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User Adoption Resources
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General
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Read User Adoption Strategies: Shifting Second Wave People to New Collaboration
Technology by Michael Sampson
Jakob Nielsen’s Alertbox: http://www.useit.com/alertbox/ (Current Issues in Web
Usability)
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Reference article published 3/4/13 about social features on intranets:
http://www.nngroup.com/articles/intranet-social-features/
SharePoint
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Essential SharePoint 2013
Essential SharePoint 2010
Practical Framework for SharePoint Metrics
DiscoverSharePoint.com
SharePoint Server 2010 Adoption Best Practices White Paper (http://bit.ly/acLyla)
www.nothingbutsharepoint.com
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A rose by any other name …
One Carlyle
Team Carlyle
My Carlyle
The Grid
Connect
The Core
The Seabag
PERKolator (blogs)
Orchard (intranet)
The Pulse
The Cupboard
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About Me
• President, Susan Hanley LLC
• Led national Portals, Management
Collaboration, and Content practice for
Dell
• Director of Knowledge Management at
American Management Systems
[email protected]
Governance
User Adoption
Metrics
Information
Architecture
• Knowledge
Management
• Portals
• Collaboration
Solutions
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susanhanley
www.susanhanley.com
www.networkworld.com/community/sharepoint
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