Transcript Slide 1

The Unified Digital Campus:
Creating Access, Enhancing
Communications and
Increasing Performance
Presented by:
Janice Forsstrom – VP Administration & Finance
North Shore Community College
North Shore Community College
• One of 15 Public
Community Colleges in MA
• 4 campus locations
– 4000 FTE
– 2500+ non-credit
– 100+ prog. of study
• Career,LA,Transfer
• Technical Training
– 130 Full-time faculty
– Approx. 400 adjunct
Recent Awards
• “1st Place Best of the Web” - Center for Digital
Government 2004 (tied with Lehigh)
• MIT / Accenture 2004 – 1st Place -“Higher Ed.
Technology Innovator of the year”
• Regional Paragon Award for Online Services,
Silver (2006) NCMPR - National Council for
Marketing & Public Relations
• National Paragon Award for Online Services,
Bronze(2006), NCMPR
• Medallion Award for Website, Silver (2005)
NCMPR
Current Systems
SunGard Products:
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Banner 6.x (7.x April, 2006)
Luminis Portal with Integrated Intranet
Self-Service (faculty, student, finance, adv.)
Extender (Imaging)
Other Products:
• Blackboard 6.x
• Evisions
• Touchnet payment gateway
• e-check & credit card payment options
• Numerous CMS tools and paperless processes
• Personal Web Server (internally developed)
State of Technology - 1999
• Getting more strategically focused
• Web site outsourced
– Static out of date info, Served no real purpose
– No web admininstrator
• No Online Services
• Only basic Banner functionality
• Alumni on small database system
• Infancy of Distance Learning
• Adjunct faculty and students obtained email
accounts via request – nobody used this service
Vision & Planning
What We Wanted (99 - 2000)
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Equalize services between campuses
Integrated Email and Learning Mgmt. System
Acceptance of Web as the way we deliver services
24 x 7 access to teaching and learning services
Cure inefficiencies and streamline processes
– Cure inefficient registration process
– Automate processes
– Reduce mailing costs, Reduce back-office support
– Redefine outdated processes
– Advising - remove barriers & highlight the benefits
• Increase communications
UDC – Model / Vision
Learning
&
Teaching
Technologies
Business
& Communication
Technologies
UDC Portal
Service
Technologies
Preview Of NSCC
UDC Services
If NSCC Had not Adopted
Unified Strategy
•No integration
•Difficult to administer
•Not Scalable
•Disparate Logins
•Harder for users
•Less Effective
NSCC With Unified Strategy
1. Easier Administration
2. Scalable
3. Consistent Interface
4. Single Sign On
5. Ease of use
6. Maximize effectiveness.
UDC Luminis
Portal
Managing Complexity*
NSCC (hypothetical) Without Unified Strategy
(*Concept from British Columbia Inst Tech)
Point of Diminishing
Return
Effectiveness/
Value
Complexity
Minimized Effectiveness
1997
1998 1999
Timeline
2000
2001
2002 2003
2004 2005
Managing Complexity*
NSCC With Unified Strategy
(*Concept from British Columbia Inst Tech)
Managing
Complexity
Effectiveness/
Value
Maximized
Value
Alignment
/ Unification
Complexity
Prioritization
Governance
1997
1998 1999
Timeline
2000
2001
2002 2003
2004 2005
UDC & Online Services
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Initial Goals Met With out-of-the-box Software
No additional staff required
Provides Transparent Single Sign-On
Accounts Dynamically Generated
Provides Consistent Interface to All Systems
Extremely High Utilization Rates:
Enhanced Value & Return on investment
Significant Communication Enhancements:
• Targeted Announcements
• Email & Custom Channels
Measurements for Tracking Efficiency,
Effectiveness and Overall Value
• Provides consistent interface to all systems
• Usage
– Online services utilization, Unique logins
– Online course growth & enrollments
• Satisfaction surveys
• Return on investment – tracked in detail
• Cultural (soft but can be used as
measurement)
• College community wants more and more
services
• Communication Enhancements
Return on Investment
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Online Web Admissions – 30+ per day
Web Recruit - 100% electronic – 5000+ prospects annually
Online registrations 90%+ Consistently
Returning students register much earlier
Enrollment and retention increases
Student schedules no longer mailed
FA awards and book vouchers through portal
Faculty obtain class rosters, schedules and enter grades online as
Standard Operating Procedure
Significantly reduced postal mail
Advising - Online Degree Audit available to students
Integrated and more efficient LMS support
Dynamic account generations with single sign on
Consolidated helpdesk
Course resource areas - available for all courses
Automated email distribution lists available for all courses
Personal Web Space – supports curriculum & course resource areas
Intranet with many online services and paperless processes
Return on Investment/Value
Summary
Investments Include:
1.2 million •All Hardware
•All Software
1.1 million
•Third party software –
1 million
LMS, Touchnet, etc.
900k
•All Maintenance
800k
•Security & Monitoring
700k
•All Training
•All IS Staff time
600k
= $1,098,000
= $ 933,400
Net Return 164,600
500k
400k
300k
200k
100K
FY2001
FY2002
FY2003
Fiscal Year Timeline
FY2004
FY2005
Cultural Changes and
Organizational Impact
• Higher level of critical thinking
– More function & process oriented
– Student Enrollment Centers
• Combined STFS and FA
• Creative ideas constantly being discussed on
further unifying and enhancing communications
• Assisted in breaking down silos
• Increased cross functional thinking and
consideration
• Online Services are part of the culture
Top Challenges for Higher
Education
Funding:
The imperative to “do more with less”
Accountability:
The mandate to boost performance and outcomes
Constituent Service and Relationships:
The expectation of personalized interaction and convenience
Competitiveness:
The need to promote the institution as distinctive and ensure its relevance
in an evolving world
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Technology Value at NSCC
Presidential perspective
Gaining respect
Transparent - provides equitable services
Prepares students - 21st century work place
Not a problem to overcome
– Technology woven in Strategic Plan
– Faculty involved on teams that made KEY
recommendations
– Governance – Technology embedded in culture
– Use Technology to personalize – illusion of smallness
• Technology Village
• Performance Measures
– Constituent Satisfaction
– Enrollments, Retention, Planning
– Dollars invested vs. Return on Value
What’s Next
• Additional Channels
– More Dashboard information
• Web for Finance – Online Requisitioning
• Advancement (Alumni Portal)
• Further Intranet development
• Advising Improvements:
– Cyber Advising
– E-portfolio
Summary
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Met initial goals with out-of-the-box software and
integration solutions
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Ease of use leading to High utilization rates and
adoption is a key factor in our successes
Provided Integrated building path for enhancing
communication (academic and administrative),
instructional support and redesigning services
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Additional value from extended integration to
internally developed systems and applications.
Data collected from surveys, usage rates, additional
services requests and overall satisfaction proved its
value as a good business model for NSCC
Online Resources
Online Resources Contains:
• NSCC Portal Video overview ( 9 minutes)
• This Powerpoint
• ROI worksheet
http://myweb.northshore.edu/users/gham/aaccpres2006
Contacts:
Janice Forsstrom, VP Administration/CFO
[email protected]
Gary Ham, CIO
[email protected]
Portal Utilization