Transcript Slide 1
Possibilities Achieved – “Unifying Campus Community and Services”
Presenters: Gary Ham, Chief Information Officer, SunGard/Collegis Janice Forsstrom, VP Admin & Finance, North Shore Community College
Introduction
Purpose of this Presentation:
To share four years’ experience in developing and extending services through an integrated Campus Portal (Luminis), particularly services that NSCC integrated to provide overall community value and return on investment. Our unified digital campus is delivering improved accessibility, customer service, and community.
Topics of Discussion/Agenda
Background info – Project History & Timeline
Portal Integration Elements
Live Portal Demo
Measurements - tracking efficiency and effectiveness
Cultural changes and organizational impact
Future strategies
Discussion and Questions
Background Information
One of 15 public Community Colleges in Massachusetts – 4 campus locations
6690 credit students (3900 FTE) 2500+ non-credit students 100+ programs of study
Career & Liberal Arts Transfer
Technical Training 130 Full-time faculty Approximately 400 adjunct faculty
Recent Awards
Center for Digital Government 2004 Best of the Web – 1 st place (tie with Lehigh University) MIT / Accenture 2004 – 1 st Technology Innovator Place Higher Education
Strategic Direction
Project History and Timeline – First 2 yrs.
Project History and Timeline – yrs. 3-4
Portal Integration Elements
SCT Banner 6.x
SCT Luminis 3.2 – integrated iplanet email, calendar & Groups
SCT Self-Service for faculty and student
Blackboard 6.x
Touchnet Payment Gateway
Credit Card Payment Recently implemented e-check payment
Internally Developed Systems
Personal Web Server
Intranet
Content Mgmt. tools integrated with NSCC Public Web Site Many Paperless processes
Portal Integration Elements
Newer services and extension of portal
Intranet/Administrative toolsets:
Internally written Room Reservation System that communicates with SCT Banner system
Paperless Federal Work Study program
Paperless Media Request and Production Request
Dynamic FAQ Tool
Publication (content management) tools that dynamically update the NSCC public web site
Personal Web Space with wysiwig web based tools
Luminis open LDAP used for wireless security authentication
Continued Uportal Channel Development
Live Portal demo
Measurements for Tracking Efficiency, Effectiveness and Overall Value
Provides consistent interface to all systems
Usage:
Online services utilization, Unique logins
Online course growth & enrollments
Satisfaction surveys
Return on investment – tracked in detail
Cultural (soft but can be used as measurement)
College community wants more and more services
Communication Enhancements
Utilization Rates
ROI Tangibles
Online Web Admissions – 30+ per day Web Recruit - 100% electronic – 5000 collected prospects Online registrations 82%+ 7 semesters in a row – Online payment Returning students register earlier Student schedules no longer mailed FA awards and book vouchers through portal Non-credit student services integrated into portal Faculty obtain class rosters, schedules and enter grades online as Standard Operating Procedure Significantly reduced postal mail due to communication enhancements through portal, email, & web services Advising - Online Degree Audit available to students Integrated and more efficient LMS support Dynamic account generations (no manual account maint.) with single sign on In-house 24 x 7 services and consolidated helpdesk Access course resource areas - available for all courses Automated email distribution lists available for all courses Personal Web Space – used to support curriculum and course resource areas Intranet with many online services and paperless processes
Investment and Return
In house support and self-service savings (FY02-04)
$741,875
Less Campus Portal, Web Service, and Academic Support costs (FY02-04) -
$589,783
Net Return on Investment
$152,092
Cultural Changes and Organizational Impact
Initial successes and ease of use enhanced users’ belief that change was possible
Significant # of online student and faculty services widely used and accepted
Increase in technology adoption and reduced phobia
Advising
Pre-requisites Degree Audit
Generated interest leading to discussions of possible cyber advising strategy
Cultural Changes and Organizational Impact
Higher level of critical thinking
More function & process oriented Student Enrollment Centers Combined STFS and FA
Creative ideas constantly being discussed on further unifying and enhancing communications
Assisted in breaking down silos
Increased cross functional thinking and consideration
Creative ideas for enhancing electronic communications
Futures
Implement SCT Self-Service Advancement and Finance
Further develop web-based toolsets similar to the Media Request and Room Reservation System.
Implement Digital Imaging (Live April 05)
Implement SCT workflow to automate communication tasks to portal users
Integrate Banner access exclusively via the portal – (tested and ready to roll out)
Further expand use of Group tools.
Integrate more Library resources.
Increase services within the portal to assist with online advising and career services
Summary
Ease of use leading to
High
utilization rates and adoption was a key factor in our successes to date
Project was designed to provide an integrated building path for enhancing communication (academic and administrative), instructional support and redesigning services
Initial goals of the project were met with out-of-the-box software and integration solutions
Additional value achieved with extended integration to internally developed systems and applications.
Data collected from surveys, usage rates, requests from users for additional services and overall satisfaction has proven its value as a good business model for NSCC
Questions & Answers
Resources for this presentation are available @ http://myweb.northshore.edu/users/gham/udcboston
This PowerPoint presentation
Portal interactive overview
ROI / VOI spreadsheet Overview & documentation of portal Implementation http://pyramid.northshore.edu
Contacts: Gary Ham, CIO [email protected]
Jan Forsstrom, VP of Admin & Finance [email protected]