Transcript Academic Technology at NSCC Case Study

“The Evolution of a Digital
Campus”
Gary Ham (CIO)
North Shore Community College
Session # 20-016
Introduction
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This presentation will provide information about North Shore
Community College’s extension of online services all
integrated into the SCT Luminis portal. More recent
generation of online services and toolsets will be discussed
and demonstrated.
After this session you will:
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Better understand the extended benefits of a fully
integrated single sign-on portal environment.
Identify potential areas for measuring outcomes and
return on your investment.
Better understand how paperless processes can be
integrated into the Luminis portal with content
management tools and custom developed toolsets
Topics of Discussion/Agenda
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Background / Strategic Direction – Why the portal?
Guiding Principles and objectives
Implementation, Timeline and Teams
Available Core Services and Recent Additions
Online Demonstration
Measuring Results
 Tangible & Intangible, Utilization, Net Return
Future Directions
Q&A
North Shore Background
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One of 15 public Community Colleges in
Massachusetts – 4 campus locations
6400 credit students (3500 FTE)
2500+ non-credit students
100+ programs of study
Career & Liberal Arts Transfer
 Technical Training
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Strategic Direction
Portal Model
People
Infrastructure
Process/Wkflow
Admin Apps
Typical IS
Model
Web Email
Admin
Apps `
Content
Mgmt.
Admin
Apps Instruct
Apps
Guiding Principles
What goals reflected or supported the
core mission of our College?
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Increase accessibility for all constituents – reduce
barriers
Increase communication across the campuses
and departments – between faculty and
students, etc.
Improve customer service
Increase the use of tech. in the classroom
Increase efficiencies and effectiveness
Maximize technology investments to properly
meet goals within the strategic plan
Systems
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SCT Banner 6.x
SCT Luminis
Web for faculty and student
Blackboard 6.x
Touchnet Payment Gateway
What We Wanted (Spring 2000)
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Integrated Email and Learning Mgmt. System
Provide better learning resources, faculty and student
services - acceptance of Web as the way we deliver
services
24 x 7 access to teaching and learning services
Cure inefficiencies and streamline processes
 Cure the inefficient registration process
 Automate processes
 Reduce mailing costs
 Reduce back-office support
 Redefine outdated policies
 Advising - remove the barrier & highlight the
benefits
Challenges
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Develop the campus portal to support a student-centered
teaching/learning environment.
Integrate disparate systems into single-sign on campus portal
including email, online course management system, computerbased tutorial system, college intranet, content management
system for public Web site, SCT Web for Student and SCT Web
for Faculty and Advisors module.
Gain support of all stakeholders for the project to ensure
implementation success. Use stakeholder support to promote use
of the portal and assure high usage rates.
Generate quantifiable cost savings for the College before the end
of the two-year implementation phase.
Eliminate arena-style registrations and provide better customer
service to our students.
Improve communication between faculty, staff, and students by
providing a common forum that would be accessible from all four
of our campuses.
Timeline
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Planning & consensus building (Nov. 1999- Mar. 2000)
Roll out portal with Web faculty & student – pilot testing (Fall 2000)
Payment Gateway (March 2001)
LMS & Course tutorial Integration (May 2001)
Develop Content Management Tools for Academic Department pages;
Program of Study Sheets and Course Schedules available on Web
(Sept. 2001)
Online degree audit with what-if scenarios; New web site (60%+)
dynamic (August 2002)
NSCC Intranet via Campus Portal (August 2002)
 Portal content management toolset incorporation
 Implement Paperless Federal Work Study System
 Implement Room reservation system
Implementation of generic web space “myWeb” accounts for all
faculty, students, and staff (Dec 2002)
Implement Media Request Form and management toolset; 100%
electronic recruitment process established (August 2003)
Implementation - IS Resources
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CIO (Collegis) – major focus 40% of time year 1
 15 - 20% of time currently
Director of Administrative Tech. (Collegis) – 20% of time yr. 1
 10-15% of time currently
Programmer Developer / Analyst - 400+ hours yr. 1
 Now 80% of FTE position
Data Base Administrator (70+ hours)
 Required for ongoing upgrades
Web Administrator - 50+ hours year 1
 Upgrades and basic maintenance (10% of FTE)
Trainer (60+ hours)
 Not really required after basic rollout – we use tutorials /
viewlets, etc.
A lot of basic hand holding by IS department (Ongoing)
Team Structure
Executive support and governance
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Pipeline Advisory Team (PAT)
Functional Team (Web student and faculty)
Technical team
Note: More recently we need a team to focus on
information placement within the portal
Student / Faculty Core Services
Student Services
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Single Sign-On
Web Services:
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Registration, payment, FA
Transcripts, grades, schedules,
degree evaluation, etc.
Access LMS
Email, Calendar & Groups
Dynamic Accounts & Selfactivation
Targeted Announcements
Personal Web space with toolsets
Course Resource Areas for Every
Class:
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Faculty Services
Threaded discussion
Class chat
Class links
Single Sign-On
Web Services:
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Advising information
Enter grades, schedules, class
lists
Access LMS
Email, Calendar & Groups
Dynamic Accounts & Selfactivation
Targeted Announcements
Personal Web space with toolsets
Course Resource Areas for every
class:
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Threaded discussion
Class chat
Editable area for class links
Automatic email distribution lists
Newer Services
Intranet development and expansion
• Informational areas for all departments
New administrative toolsets:
• Internally written Room Reservation System that
communicates with SCT Banner system
• Paperless Federal Work Study program
• Paperless Media Request process
• Publication (content management) tools that
dynamically update the NSCC public web site
• Personal Web Space with wysiwig web based
tools developed for all faculty, staff and students
Uportal Channel Development – with Luminis
Online Demonstration
of
Portal Services
(15 minutes)
Measuring Results
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Usage
Online services utilization
 Unique logins, online course growth &
enrollments
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Satisfaction surveys
Return on investment – tracked in detail
Cultural (soft but can be used as
measurement)
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Pace survey
College community wants more services
Communication Enhancements
Utilization Rates
ROI Tangibles
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Online Web Admissions – 30+ per day
Web Recruit - 100% electronic - new initiative
Online registrations 82%+ 5 sem. in a row – Online payment
Returning students register earlier
Student schedules no longer mailed – FA awards through portal
Non-credit student services integrated into portal
Faculty obtain class rosters, schedules and enter grades online as
Standard Operating Procedure
Significantly reduced postal mail due to communication
enhancements through portal, email, & web services
Advising - Online Degree Audit available to students
Integrated and more efficient LMS support
Dynamic account generations (no manual account maint.) with
single sign on
In-house 24 x 7 services and consolidated helpdesk
Access course resource areas - available for all courses
Automated email distribution lists available for all courses
Personal Web Space – used to support curriculum
Investment & Return
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In house support and self-service savings
(FY02-04)
$741,875
Less Campus Portal, Web Service, and
Academic Support costs (FY02-04)
-$589,783
Net Return on Investment $152,092
Intangibles
• College culture has changed and expects
better service
• Student satisfaction has increased
• Increased efficiencies and effectiveness
• Scalable base for additional services
• Increased adoption of technology by faculty
• Communication is continually increasing
Immediate Future (<12 mos.)
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Further development of web-based toolsets similar
to Media Request and Room Reservation System.
Implementation and integration of digital imaging
with our Banner system.
Implement SCT workflow system within our Banner
system to automate communication tasks to users
through the portal environment.
 Numerous departments and processes can take
advantage of an integrated workflow solution
between our ERP system and our campus portal.
Immediate Future (<12 mos.)
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Integrating Banner access into the portal is planned
for this year.
Further expand usage of existing Group tools.
Integrating more Library resources will be
investigated and achieved were possible. Currently
several Library resources are integrated including a
seamless login into LexisNexis.
Plan to increase the services within the portal to
provide an online advising system as well as
provide a system for career services that would be
supported by an E-portfolio system.
Make hope scholarship information (1098t)
available via the portal – (completed).
Summary
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Ease of use that led to High utilization rates and
adoption was a key factor in our successes todate
Project was designed to provide an integrated
building path for enhancing communication
(academic and administrative), instructional support
and redesigning services
Data collected from surveys, usage rates, new
paperless processes, requests from users for
additional services and overall satisfaction has
proved its value as a good business model for NSCC
Questions and Answers
Resources for this presentation are available @
http://myweb.northshore.edu/users/gham/aacc
 This PowerPoint presentation
 Portal interactive overview
http://pyramid.northshore.edu
 Overview and documentation of our portal
implementation