Transcript The Anxiety Disorders Some Practical Questions & Answers

Managing
Change
A Practical Approach to a Common
Organizational Challenge
A Presentation for the AACN Conference at SOMC
Kendall L. Stewart, MD, MBA, DFAPA
September 25, 2010
1Thank
you for your kind invitation and your commitment to excellence.
hope to offer practical advice you can put to work in your personal and professional lives today.
3Please let me know whether I succeeded on your evaluation forms.
2I
Why is this important?
• Change happens.
• We don’t always embrace it.
• In fact, we often resist it with
all our might.
• Organizational change is a
source of significant stress at
work.
• And then there is all the change
in our personal lives.
• Some of us manage change
better than others.
• This presentation will suggest
several practical strategies that
will help you manage the
change in your life.
• You can start using these
strategies today.
1We
• After listening to this
presentation, you will be able to
– Give three reasons why we tend to
resist change,
– Identify three ways we resist
change, and
– Explain three practical strategies
for managing change more
effectively.
• Change is not going away.
• Here are some ways to manage
change instead of letting it
manage you.
• Managing it more effectively
can make a world of difference
in your life.1,2,3
often refuse to change even when it’s clear what we are doing is not working.
once counseled a husband about what to get his wife for their anniversary.
3A farmer in Georgia was not pleased with his wife.
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Why do we resist change?
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1Do
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Change is often uncomfortable.
We may not see what’s in it for us. (WII-FM)
It may seem silly and pointless. 1,2
We may not have been consulted beforehand.
A compelling case for change may not have
been made.
We know how often proposed changes fizzle
and poop out.
The change may require extra effort on our
part.
We may view the change as unfair.
We may view the proposed change as a very
bad thing.
It just seems to be part of human nature.
you know the difference in the Golden and Platinum Rules?
learned a hard change lesson about administrative rounding.
How do we resist change?
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We experience strong feelings.1,2
We seek out others who share our feelings.
We talk behind others’ back.
We spin and exaggerate.
We attack those who feel differently.
We pout and withdraw.
We indulge in passive, aggressive posturing.
We create dissention and set organizational
back fires.
• Unfailingly civil and gracious, we challenge
the case for change with dispassionate
clarifying questions.
• Yeah, right.
1When
2Then
SOMC administrators announced a change I didn’t like, I became upset.
I calmed myself and figured out a way to manage the change.
What practical strategies will help us
manage change more effectively?
• Face reality; change happens.
• Recognize your emotional
arousal.
• Calm yourself.
• Become a reporter; ask
clarifying questions.
• Clarify whether you are asking
permission, consulting or
merely informing.
• Figure out exactly how the
change will affect you and
others.
• If the final decision is still
pending, make the case for and
against the change.1
• Take a thoughtful position.
1I
• Suggest other options
• Suggest a pilot study.
• Ask for metrics that will prove
the change produced the desired
results.
• Focus on results.
• Break is down into manageable
tasks.
• Make it ESQ&F (Easy, Simple,
Quick and Fun)
• Limit pointless rumination.
• Engage in healthy distractions.
• Stop trying to reason with
unreasonable people.
• Reframe the change as a
personal opportunity to grow.
made a vigorous case against labeling average employees “average.”
What are the physics of change?
New
Perceptions
Perceptions
Internal
or
External
Beliefs
New
Beliefs
Energizing
(not paralyzing)
New
Discomfort
Feelings
Behaviors
Genetics + Environment
1Happiness
Feelings
Genetics + Environment
is 50-80% genetically determined. (Haidt, The Happiness Hypothesis, 2006)
is the place to start if you want to change.
3Change is definitely possible, but it is not easy.
2Behavior
New
Behaviors
What have we learned?
• Change happens.
• It does not always happen easily.
• Most of us would admit that change is
one of our principal challenges in the
work environment.
• And most of us would admit that we
could cope with change better.
• We now know what to do.
• But knowing what to do is rarely the
problem.
• Doing it is.1
1Let’s
use losing weight and keeping it off as an example.
What results have my changed
behaviors produced?1
Began SparkPeople™
1This
is a graph of my weight in 2006.
Where can you learn more?
• Participate in the ongoing conversation about the
challenges of leadership on the SOMC Leadership Blog.
• Review and download related articles and presentations
at www.KendallLStewartMD.com.
• Read a short article on managing change here.
• Examine the content from a seminar on managing
change here.
Are there other questions?
www.somc.org
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