Transcript User Reference Guide

Your Brand Artwork Here
User Reference Guide
Have Questions?
Contact [Name] at [Phone] or [Email]
[Program Name] provides employees with a convenient, online method to receive training and view your
personal training history. Not only will this initiative help us as a company meet our compliance and quality
goals, but employees also gain a pathway for each of us to monitor our own professional development.
LOG ONTO THE SYSTEM
Visit www.kaplanwire.com/partners/[company
name]
At the “Welcome to KaplanWire” screen, enter:
User ID: [Your assigned ID]
Password: [Your password]
Company Code: [Your company code]
Click:
CHANGE YOUR PASSWORD
To change your
password at
any time, click the
Support tab, then
select “Change
Password.”
TAKE A COURSE
After you log in, the To-Do List page displays all of the
assignments you have.
Passwords are case-sensitive. Enter the password
exactly as created.
NOTE: After your initial log on, you will be required
to change the temporary password. Choose a
personal password that you will always remember.
This becomes your own private password. You will
also be asked to enter “personal” security questions
that you will need should you forget your password.
CAUTION: Do not use the “BACK” button on your
browser during the program, please use the “Return”
button within KaplanWire to go back to a previous
screen.
CHOOSE YOUR LANGUAGE
To change the language displayed,
click the “Support” tab,
then click “Preferences” and
Select the desired language
from the drop-down menu.
FORGOT YOUR PASSWORD?
If you cannot remember your password, click on
the “Forgot Your Password?” link on the logon
screen. You can answer your personal security
questions to reset your password, or you can
enter your user ID and company code, and your
password will be emailed to you.
Before starting a course, make sure your computer can
allow pop-ups by disabling any pop-up blockers. For
Internet Explorer users, you simply have to click Tools
and then Pop-Up Blocker, then click “Turn-off Pop-up
Blocker.”
Click the course title to begin.
To move from one chapter or topic to the next you must
navigate the course sequentially. Question and answers
throughout the training must be answered in order to
progress. You must finish each chapter/topic, plus a
final challenge and acknowledgment , before receiving
credit for successfully completing the course.
[DATE]
Your Brand Artwork Here
User Reference Guide
Have Questions?
Contact [Name] at [Phone] or [Email]
[Program Name] provides employees with a convenient, online method to receive training and view your
personal training history. Not only will this initiative help us as a company meet our compliance and quality
goals, but employees also gain a pathway for each of us to monitor our own professional development.
PRINT A CERTIFICATE
OF COMPLETION
OTHER KNOWLEDGE CENTER AREAS:
To print your Certificate of Completion after
successfully completing a course:
History allows you to review a list of your completed
courses, and any other training items. You may also
access the content of a training item course, task, or
document in review mode by clicking on the items’
name and selecting “Review Course.” In this section,
you may also reprint a Certificate of Completion.
1. Go to the My History area.
2. Click the
button on the right side of the
screen for the desired course. The Certificate
screen displays.
3. Click the
Reports displays My Curriculum Reports, which
details your progress on each item of training
assigned to you. This report will only be visible if your
company has imported or is using the curriculum
feature.
Catalog enables you to search for specific words or
phrases in the course’s title or description, and find –
and even launch – any training materials if they have
been made available to you.
To read a course description, click the
on the right side of the screen.
button
button.
TIPS FOR COMPLETING COURSES
Clicking Interactive Objects: Many of our courses
contain interactive objects that you should click to
display useful information. For example:
Forward and Back
Buttons enable you to
advance through the
course or move to
previously viewed
chapers.
Q. What if I Exit a Course Before it’s Completed?
A. Your progress in a course is automatically “bookmarked.” If you need to interrupt your training session and
continue later, click EXIT. The course remains on My To-Do and you can re-launch it later by clicking on the
course name. You will continue the course from where you left off — or review sections you have already
completed.
Q. Who Can See My Progress?
A. There are no scores stored in the system – just a record of whether the course was successfully completed. If
you have not yet reached a level of proficiency, the course will simply stay on your To-Do list until it’s
completed. Once completed, the term “qualified” is recorded in the system.
Managers with viewing rights can see the course status and completions for their direct reports by accessing a
special management report. They will also see the term “qualified” next to each completed item.
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