Transcript VeriFone CONNECT INTRODUCTION

VeriFone CONNECT
What Total Solutions Delivery
Means For You
Purpose of VeriFone Connect

Provide support for clients who purchase Enhanced Communications
products with peripheral products and services to deliver complete
merchant solutions.

For You, this means instant access to a broad base of service
technologies and providers without multiple contracts and
multiple high dollar commitments.
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Make delivery of the total solution flexible in structure, easy to integrate,
convenient to use, and cost less than clients internally building third
party relationships, interfaces, support, and billing systems.
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For You, this means extensive reduction in organizational costs,
setup time without giving up control over how your customer is
ultimately serviced and supported.
Purpose of VeriFone Connect - More
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Continue to develop total solution packages to support future advanced
communications products. For Example: WiFi terminal with Wireless
LAN Access Point, Router and DSL Service Bundle.
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For You, this means easier growth into new revenue opportunities
without extensive research and development costs. Solutions will
be brought to you ready to customize and deploy.

Deliver the VeriFone difference by providing complete solutions to you.
 Saving You time and money required to support
enhanced communications products while
delivering the right customizations and controls.
Bundle #1 National Wireless Services
Enabling YOU to
• Sell wireless
faster
• Sell more
wireless
• Capture more
service
revenue
What Terminals are Supported?
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Omni 3750
• Available NOW
• Certified on Verizon and Cingular
• Transportable Wireless with Power Plug
– Wireless I/O Module: CDMA, GPRS, and WiFi
– Can upgrade existing 37xx family of terminals
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Portable Power House (Omni Vx610)
• Available Now
• Certified on Verizon and Cingular
• Portable/Mobile with long lasting battery
– Wireless I/O Module: CDMA, GPRS, and WiFi
• Optional Nylon Carrying Case
Wireless Terminal and Account Setup
 Specialized and Exclusive VeriFone POS accounts
• Service your seasonal customers
– 12 months of service over 36 months
– Prioritized connectivity and routing
– Number portability
 Our Bundle Partners
• CDMA – Available today
– Verizon
• GPRS-coming soon (Late 2005)
– Cingular
Terminal Setup
 All Terminals Require
• Radio Preparation – loading carrier profiles and firmware to
terminal through specialized servers and software tools
– Each carrier is different
– Can’t move a terminal from one carrier to another
• Provisioning – collecting Radio Serial numbers from
terminals and modules and communicating them to intended
carrier
– Usually 3-5 days
Account Setup and Control
 VeriFone CONNECT Wireless Accounts
• Activation – Ordering service from carriers and loading radio phone number
and activation information to radio
– Maintain inventory of ready to run radios
– Usually 3-5 days
– Must load account information to radio or supply SIM card
• Suspension – Ordering a radio account suspended with no recurring
charges
– 36 month agreements with 12 months of service commitment
– Monthly periods
• Resumption – Ordering immediate restart of service after suspension
• Cancellation – Ordering immediate closing of a wireless account
– Contract terms are still in force
• Number Portability – Moving a radio to another account or an account to
another radio
– Cut down on cancellations
Terminal Deployment
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Standard Services
• Terminal Setup
• SoftPay Application Loading
• Merchant Profile Loading – VeriCenter Supported
• Kitting and 3 day Shipping to merchant
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Customizable to fit your deployment requirements
• Same day and next day shipping
• Packaging and Kitting
• Customized Box Toppers
• Tailored messages
• VeriCenter Integration
• Bulk Shipping
• Account Suspension
• Multi-application loading
Merchant Installation and Training
 Standard Services
• Tele-training through call-in or Webinar
 Optional Service
• Individualized tele-training (e.g. any-time)
• On-Site Installation and training
• Custom web based training
Logistics and Terminal Management
 Standard Services
• Inventory tracking and reporting
• Logistics tracking and management
• Base application maintenance and upgrades
• Wireless network connectivity diagnostics
 Optional Services
• Systems integration
• Conversion programs
• Equipment warehousing
• Full coverage terminal protection plans for repair and
replacement
Help Desk
 Standard Services
• 2nd Tier telephone support 8A-8P Monday-Friday
• Call case tracking and reporting
• Generic branding, 800 number support
• Covers Transport (Wireless Carrier and networking), Hardware and
software
• Self Service Support and Authenticated Account Control
– Coming Soon!
 Customizable Services
• 24/7 Support
• 1st Tier Support Available
• All facets are Brand-able
Billing and Administration
 Standard Services
• Electronic Delivery of Summary and Detailed Account Billing
and Usage
• Monthly Support Reporting
 Options to best suite your business
• Real-time support dashboard and reporting
Options and Service Fees
Hardware
Only
Classic
Advantage
Blue Ribbon
NO
NO
YES
YES
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Carrier Activation (turns on the service)
Not Available
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Repair/Return with "radio active"
Not Available
Not Available
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Monthly Billing from VeriFone
Not Available
Not Available
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Network Help Desk (carrier supplied)
Not Available
Not Available
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Merchant or ISO level Helpdesk (VeriFone supplied HW, SW,
Network)
Not Available
Not Available
Not Available
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Full Wireless Deployment
(Carrier Activation, Application load, key injection, kitting)
Not Available
$
55
Activation Only Service
Not Available
$
35
Per Incident Help Desk Fees
Not Available
Not Available
Monthly Service Fees
Not Available
Not Available
Product Features
Monthly Wireless Service From VeriFone
Carrier Provisioning (make ready for carrier)
$
55
$
55
$
35
Not Available
$
25
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$19.99/MO
$29.99/MO
1) $0.02/Kilobyte Over
2mb per month
2) 2mb yields 300-400
txn's / mo
1) $0.02/Kilobyte Over
2mb per month
2) 2mb yields 300-400
txn's / mo
VeriFone CONNECT Example Pricing

Different levels of internal capability
• Focus is on FLEXIBILITY.
• Customized Service Bundles will be created to match capability.
• No setup fees with standard options
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Example Solution
• Deployment, Provisioning and Activation
–
$29.99/ mo
Includes
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Wireless provisioning and activation
Merchant profile loading
Kitting services
Shipping charges apply
Wireless Service, Billing, and Help Desk
–
$55
One time fee includes
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–
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•
Fee
Up to 2MB/mo wireless data
Second Level Helpdesk (supporting ISO Help desk)
Monthly Consolidated ISO Billing Statement
Network Operation Center Control
Call detail records and usage reports
NO PER TRANSACTION FEES!!
NO Cancellation Fees (When switching number from terminal to terminal)
NO Suspension or Resumption Fees
Ordering VeriFone Connect
Order
Merchant
VeriFone
Deployment Facility
•Merchant Load
•Service Ready
Suspend Service
•Merchant Load
•Resume Service
ISO Warehouse
VeriFone Client Services
What and who is behind the
VeriFone CONNECT Offering
Outsourcing to a Trusted Partner
 Providing professional outsourced customer service
for Fortune 100 enterprises
• Serving clients since 1987 equating to over 15 years specific
experience with Point of Sale support
• Preferred provider supporting over 10 million VeriFone
devices and over 1000 enterprise clients in Financial, Retail,
Government Healthcare, and Petroleum markets
Outsourcing to a Trusted Partner
 Personal with Scalability
• Allowing you to start small, test, develop, and maintain
•
•
•
•
•
control
Deploy over 200,000 + VeriFone systems annually
Perform 30,000 + Priority Exchanges annually
Repair 150,000 + devices annually
Field 700,000 + help desk calls annually
Over 200 employees dedicated to Client Services
– Headquartered in Clearwater Florida, with locations in
Louisville, KY and Lincoln, CA
Help Desk Operations Details
 Clearwater
• Headquarters
• Staff of 150
• 24x365 operation
• VeriFone Worldwide Computer Center Operations
• Help Desk Operations
• Training Department
• Co-located with petroleum division headquarters, finance and credit
operations
• 100,000 SF facility
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Hurricane hardened facility to withstand 160 mph winds
Dual power feed and above ground UPS backup
Dual telecomm cable routing to facility
All critical operations on barrier protected 2nd floor
All computer operations centrally located on 2nd floor
Service Centers Detail
 Lincoln, CA
• VeriFone port of entry/distribution facility
– 100,000 SF facility
– Maintains a staff of 75 – 100 professionals
• Ships over 1,000,000 units annually to US customers
• Deploys 175,000 + devices annually
 Louisville, KY
• Deployment, Repair and Logistics with VeriFone Business Partner Solectron Global Services
– Deploys 30,000 systems annually
– Performs 30,000 + overnight replacements annually
– Repairs 150,000 + devices annually
• Administrative Offices house PM and ASM staffs
– Manage all new business implementation
– Provide on-going account support for client service
Service and Support Infrastructure
 VeriFone has made the investment in world class systems and
systems support personnel
 Enterprise Resource Planning from Oracle Applications
• Inventory Management, Ordering and Billing
 Customer Relationship Management excellence from Clarify
• Track all contacts, resolutions, and real-time workflow
 Integrated, Secure and Stable Data Warehouse and Reporting
from Business Objects
• Standard automated reporting and ad-hoc drill down with statistical
tracking and trend reporting
 VeriCentre Host System
• Download Management system
• Networked systems in CLW, SDF and LCN
Exchange, Repair and Buyer
Protection Services Available
 Standard Services
• Warranty and out of warranty per-incident repair
• Out of Scope Repair
– For any failure whether product defect or not
 Optional Services
• Up to 3 year Buyer Protection Program
– “Bumper to Bumper” coverage for any terminal failure
• Up to 3 year Priority Exchange
– Next business day replacement of failed terminal
Support Statistics
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Deployment
• 99% next day deployment
Teletraining
• 100% contact within 4 days of
deployment
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Help Desk
• 80% answer within 60 seconds
• < 4% abandoned rate
• 90% first call solution
Priority Exchange Service
• 98% shipped same day
Repair
• 5 day turnaround with
• 2% overall error rate
VeriFone CONNECT
Future Bundles
Package: WiFi Bundle #1
 WiFi Terminal Loading
Available
• Transportable Omni 3750
mid 2005
• Portable Vx610
 VeriFone Customized WiFi Access Point
• High End – Cisco, Nomadix
• Medium - Netopia
• Low End – Netopia, SonicWall
 Package deployment, Installation, and Training
 Help Desk and Terminal Management
 Deployment and Logistics Management
 Billing and Administration
Why Use VeriFone Connect
 Time, Money, Control
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Lower investment
Faster time to market
Easier integration
Leverage our knowledge, experience and systems
Leverage our relationships and commitments
Where can I learn more?
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www.VeriFoneConnect.com
www.verifonezone.com
www.verifone.com
Help Desk Phone Number:
• 800-349-0851
 VeriFone Connect in
the News:

Retriever Payment Systems Uses
VeriFone Vx 610 as Wireless Way to
Pay at Reliant Park
Steve McRae
Director of Solutions Delivery
[email protected]
Office/Mobile: 1(541)292-0667