Transcript Distributor Meeting - Southeast Petroleum

VeriFone Software
Maintenance Program
VeriFone Software and Help Desk
Charges
• $1044 mandatory helpdesk/software license fee
• Sites required emergency assistance $250 instant enrollment fee
• Sunoco Negotiated Proprietary Program– No Software License for Ruby Only
– All sites with Ruby require Help Desk – current rate billed
monthly per site
– All Sites with Sapphire will require bundled software and
helpdesk at 25% discount, billed monthly
• Nucleus/Passport Software Maint. to also follow
• Verifone – 1/1/11, Nucleus/Passport - TBD
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VERIFONE SOFTWARE MAINTENANCE PROGRAM
What is Annual Software Maintenance?
Every year, VeriFone makes a significant investment in our Point of Sale software applications to deliver valuable enhancements and the most featurerich applications available in our industry. This ongoing investment helps VeriFone customers succeed in this highly competitive petroleum retail
industry by delivering additional value and helping to reduce your operational expenses. In addition, the PCI Data Security Standard initiative requires
VeriFone to certify our payment applications annually. This program also ensures that our customers POS systems, Payment devices and Smart fuel
Solutions operate on the most up-to-date software version, which further streamlines the customer service and support process. It is important that
you update your software to the latest version in order for your locations to also be PCI Compliant and this program is intended to help you do that.
How does the program work?
Each VeriFone customer will receive a notice for the opportunity to purchase Annual software Maintenance which includes 24x7 Help Desk support.
VeriFone typically releases one to two new software version for each of the network application hosts supported (e.g. BUYPAK, CVXPAK, SHOPAK,
EPSPAK, etc) each year. This program entitles our customers access to the current version of software supported by their host application throughout
the year.
VeriFone will only support tow software versions of each network applications at any point in time: the current software version and the one previous
software version. This will also streamline operations and help maintain competitive software maintenance costs across our industry.
When the software is downloaded from VeriFone Customer Portal, the customer or service technician must complete the software registration process
to ensure ongoing product support. Customers who have not purchased annual Software Maintenance will not be able to receive or register the
software.
What options does VeriFone Offer?
Each of the VeriFone POS systems (Ruby SuperSystem, Ruby Plus Sapphire and topaz XL), MX 800 Series PIN Pads, Secure PumpPAY dispenser
payment device and the Smart Fuel Controller will require an upfront Software Maintenance license fee at the time of order placement. This per item
fee covers the initial year of the Software Maintenance Program.
Annual Software Maintenance at the site level should be purchased by all customer locations to ensure ongoing customer support.
Our Primary Offering packages both Annual Software Maintenance and Help Desk
This all-inclusive, no risk plan ensures each customer location may receive the current software version available whenever it is needed.
There is no limit to the number of times the customer site can download a software version and upgrade their network application. This service option
also includes an annual Help Desk contract. For every Software Maintenance Plan, the customer is still responsible for any service technician sitebased fees that may be required to download and/or activate the software.
If you fall behind in the Annual Software Maintenance, you may catch up with an Instant Enrollment Option
This plan provides an option for customers who have a lapse in coverage of Annual Software Maintenance, or have failed to enroll with in
the first three months the program was offered, August 1st, 2010 – November 1s, 2010. After the November 1st date, a $250.00 Instant Enrollment fee
will be required in addition to fees applicable to annual Software Maintenance which will be required at that point. This fee may be increased in the
future based on the number of software revisions that the equipment has missed upgrading. The customer is responsible for any service technician
site-based fees that may apply.
What is the Initial period product license fee?
The Software Maintenance License fees for new system installation are as follows:
POS Systems: $120 including the following systems:
Ruby Supersystem
Sapphire Site Controller
Topaz XL
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MX 800 series PIN pads: $12 including the following models:
MX 830, MX 850, MX 860, MX 870, MX 880, SpeedPass
Secure PumpPAY: $12 including the MX 760 payment device
4. Smart Fuel Controller: $48 including the following model:
a. P-063090-01-R (SMART FUEL CONTROLLER, W/ 2 CLGB BOARDS)
What are the Annual software Maintenance Program fees?
The fees for Annual Software Maintenance are as follows:
Annual Software Maintenance PLUS Help Desk Support
$1044 per site per year
Instant Enrollment Fee
$250 one-time fee, in addition to applicable ASM fees
What if I already have an annual Help Desk contract?
Customers who are already enrolled in an annual Help Desk contract will retain their current
contract expiration term date. As Annual Software Maintenance is bundled into that contract, the
ASM contract will be pro-rated based on the number of months left on their annual Help Desk
contract. Upon their annual renewal period, the full annual ASM fee will apply.
For new customer Annual Software maintenance Plan enrollments, the ASM service contract date
will coincide with the date the customer enrolls in the plan.
When does all of this go into effect?
VeriFone is launching its Annual software Maintenance program on August 1st, 2010. The initial
Software Maintenance fees will be applied to all affected VeriFone Components included on
purchase orders received beginning August 1, 2010. Purchase orders received prior to August 1st
will be exempt form the initial component Software Maintenance fees with the caveat that all sites
must be on ASM by the November 1st date.
If you have questions or concerns please contact:
VeriFone, Inc., 300 South Park Place blvd. Ste 100, Clearwater, FL 33759
Telephone # 727-953-4000
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