Transcript MBUG 2013
Session Title: How to Find and Understand Documentation - Using
the new Ellucian Hub
Presented By: Lisa McDaniel
Institution: Mississippi University for Women
September 16, 2013
Please turn off your cell phone
If you must leave the session early, please do
so discreetly
Please avoid side conversation during the
session
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Portal with links to
• Ellucian Download Center
• Request Apps
• Ellucian Support Center
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Powered by Okta
Ellucian Support Center
Action Line
Cases
Articles
Change Requests/Enhancements
Ideas
Documentation Libraries/Files
Customer Support Center
ActionLine
Service Requests
Solutions/FAQs
RPEs
RPEs
Documentation/Files
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Searches all of the support center tabs
Use “ “ for exact string search
• Cuts down on unwanted results
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Use * for wildcard search
Use pins to change the order of results
Valid operators – AND, OR, AND NOT, ()
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Subscribe to documentation libraries to get
notification of updates
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Can add confidential attachments
• Never check private box – only you can see
attachment
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Follow cases to get updates in your feed
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Filter Results
Old FAQ/Service Request Number
Follow to receive updates in your feed
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Suggestions for Banner
• Post Ideas
• Vote for Ideas – Promote/Demote
• Add Comments
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Ellucian may or may not implement ideas
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Ellucian Hub/Ellucian Support Center
• https://ellucian.okta.com
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Login Registration
• https://clientapps.ellucian.com/signup
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Registration Assistance
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[email protected]
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Subscribe to listserv
• Send an email message to [email protected]
with the message subscribe mbug-L
•
Post to the listserv
• Address message to [email protected]
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Link on Home tab of Ellucian Support Center
• Ellucian Support Center: Recorded Training Session
Links and Materials
• https://ellucian.force.com/clients/articles/FAQ/July
-Training-Sessions-for-the-Ellucian-SupportCenter