Transcript MBUG 2013

Session Title: How to Find and Understand Documentation - Using
the new Ellucian Hub
Presented By: Lisa McDaniel
Institution: Mississippi University for Women
September 16, 2013
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Please turn off your cell phone
If you must leave the session early, please do
so discreetly
Please avoid side conversation during the
session
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Portal with links to
• Ellucian Download Center
• Request Apps
• Ellucian Support Center
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Powered by Okta
Ellucian Support Center
Action Line
Cases
Articles
Change Requests/Enhancements
Ideas
Documentation Libraries/Files
Customer Support Center
ActionLine
Service Requests
Solutions/FAQs
RPEs
RPEs
Documentation/Files
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Searches all of the support center tabs
Use “ “ for exact string search
• Cuts down on unwanted results
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Use * for wildcard search
Use pins to change the order of results
Valid operators – AND, OR, AND NOT, ()
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Subscribe to documentation libraries to get
notification of updates
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Can add confidential attachments
• Never check private box – only you can see
attachment
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Follow cases to get updates in your feed
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Filter Results
Old FAQ/Service Request Number
Follow to receive updates in your feed
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Suggestions for Banner
• Post Ideas
• Vote for Ideas – Promote/Demote
• Add Comments
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Ellucian may or may not implement ideas
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Ellucian Hub/Ellucian Support Center
• https://ellucian.okta.com
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Login Registration
• https://clientapps.ellucian.com/signup
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Registration Assistance
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[email protected]
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Subscribe to listserv
• Send an email message to [email protected]
with the message subscribe mbug-L
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Post to the listserv
• Address message to [email protected]
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Link on Home tab of Ellucian Support Center
• Ellucian Support Center: Recorded Training Session
Links and Materials
• https://ellucian.force.com/clients/articles/FAQ/July
-Training-Sessions-for-the-Ellucian-SupportCenter