Transcript LAN Launch Presentation - Voluntary Centre Services

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L2A
LAN
Lincolnshire Advice Network is 2 year project
funded through the Big Lottery’s Advice Services
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Transition Fund (ASTF)
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THE
12 organisations form the LAN partnership:
•4 Age UKs
•7 Citizens Advice Bureaux
•Lincolnshire Credit Union
NETWORK
We have invited advice, information and support
organisations from across the County to join our
network so that we can work together to make
accessing advice and information easier and faster
for the residents of Lincolnshire.
The 12 partners, together with Big Lottery, have set a
number of key aims and objectives for the Network:
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AIMS
OBJECTIVES
1: Change Management. People working within
advice and information are supported to work more
effectively in partnership together creating a culture
that respects and value’s each other’s differences
and individual skills
2: Vulnerable people have greater and quicker
access to local advice, information and support
services through development of a new partnership
approach to delivery and a single point of contact
3: Vulnerable people gain new skills which enable
them to self-manage their finances and other
issues in the future
4: Local advice, information and support services
are more sustainable and able to meet the needs of
local people through the development of a joined-up
approach to advice delivery and through accessing
new diverse sources of income
The Lincolnshire Advice Network has over 260
members made up of advice, information and
support providers across the County.
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All our members are quality checked to ensure
that
we
are
signposting
to
trustworthy
organisations.
NETWORK
Our members provide advice, information and
support on a diverse range of issues from health
and care to money and work; from legal issues to
MEMBERS
family and home.
Membership is free and we would encourage any
advice organisation who provides access to free,
quality assured advice to sign up with the network.
Lincs2Advice is the customer facing arm of
Lincolnshire Advice Network.
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Within Lincs2Advice we can help customers to
access advice, information and support services
quickly and easily through a number of ways:
•Our call centre manned by trained coordinators
•Our user friendly signposting website
•Financial education training
Once a member has been approved, we will
include their organisation's details in our
signposting database which acts as the engine
to our website and call centre.
The
Lincs2Advice
homepage is simple
and straight forward
to use.
Our members have
selected their areas
of expertise and
these are contained
within
8
main
categories.
The categories are
diverse so that we
can offer a holistic
service to clients
addressing all their
needs in one place.
Once you have selected a
main category, you can
further narrow down the
results by selecting a subcategory, age category and
location.
Our call centre staff have
access to an internal
database with additional
information such as opening
hours, live information on
back logs and waiting lists to
help
us
guide
the
signposting to ensure a
speedy outcome.
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HELPING
YOU
MANAGE
YOUR
MONEY
A free financial education outreach programme
for individuals across the County delivered by
Lincolnshire Credit Union on our behalf:
•Impartial information on how to
household budget
•Planning savings
•Prioritising debts
•Tips on coping with the cost of living
•Managing on a tight budget
manage
a
The service is delivered by specially trained
volunteers and is independent and confidential.
Sessions will be delivered free of charge, on a one to
one basis in locations across the County.
To make a referral or for clients to self refer ring:
Lincs2Advice on 0844 257 0042 | 0300 257 0042
Lincolnshire Community Assistance
(LCAS) referrals for declined applicants
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NEW
PROJECTS
Scheme
E-Referral system enables applicants who have
applied for LCAS assistance but have been declined to
be referred directly through to Lincs2Advice to see if
there are alternative options for them
First Contact and Wellbeing referral partner
E-Referral system enables applicants contacting
Lincolnshire County Council for assistance through
First Contact or Wellbeing to be referred directly
through to Lincs2Advice where applicable
Universal Support Delivered Locally pilot
The West Lincolnshire pilot is utilising the Lincolnshire
Advice Network as a referral hub for clients who have
been identified as having support needs under
Universal Credit
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MORE
MORE
INFO
For more information about any aspect
of the project, please contact:
Melissa Bocock, Project Coordinator
Tel: 01529 400314
Email: [email protected]
To access the telephone service:
Tel 0844 257 0042 | 0300 303 8789
To access the website service:
www.lincs2advice.org.uk