Transcript Cora Carter Chair of KFTRA - Tenants' and Residents

TAROE AGM AND NATIONAL CONFERENCE 2010
10.15am
AGM Welcome Address
Cora Carter MBE
Chair of TAROE
TAROE AGM AND NATIONAL CONFERENCE 2010
What does the future hold?
•Abolition of the NTV
•Abolition of the Audit Commission
•Watering down of TSA Regulation
•Threats to our security/assurity of tenure
•Threats to the Housing Benefit
•New homes for rent – demands outstripping supply
TAROE AGM AND NATIONAL CONFERENCE 2010
On the Brightside we have:
•Local panels
•Social mobility to help you back into work
•Local offers of scrutiny
TAROE AGM AND NATIONAL CONFERENCE 2010
Request for Tellers
TAROE AGM AND NATIONAL CONFERENCE 2010
Apologies
TAROE AGM AND NATIONAL CONFERENCE 2010
Minutes of 2009 AGM
TAROE AGM AND NATIONAL CONFERENCE 2010
Chairs Report
TAROE AGM AND NATIONAL CONFERENCE 2010
Officers Report
TAROE AGM AND NATIONAL CONFERENCE 2010
Accounts
TAROE AGM AND NATIONAL CONFERENCE 2010
Presentations from Candidates
ELECTIONS ONTO THE TAROE BOARD 2010
Jennie Ferrigno
ELECTIONS ONTO THE TAROE BOARD 2010
Wycombe Tenant & Leaseholders
Committee
ELECTIONS ONTO THE TAROE BOARD 2010
Why I want to become a TAROE Board
Member
ELECTIONS ONTO THE TAROE BOARD 2010
Derek Corkell
ELECTIONS ONTO THE TAROE BOARD 2010
Windy Ridge TARA
ELECTIONS ONTO THE TAROE BOARD 2010
Why I want to become a TAROE Board
Member
ELECTIONS ONTO THE TAROE BOARD 2010
Alan Jess
ELECTIONS ONTO THE TAROE BOARD 2010
Federation of North East Derbyshire
Tenants and Residents
ELECTIONS ONTO THE TAROE BOARD 2010
Why I want to become a TAROE Board
Member
ELECTIONS ONTO THE TAROE BOARD 2010
Juliet Rawlings MBE
ELECTIONS ONTO THE TAROE BOARD 2010
Cremorne Residents Association
ELECTIONS ONTO THE TAROE BOARD 2010
Why I want to become a TAROE Board
Member
TAROE AGM AND NATIONAL CONFERENCE 2010
Elections
TAROE AGM AND NATIONAL CONFERENCE 2010
10.35am – 10.45am
COMFORT BREAK
TAROE AGM AND NATIONAL CONFERENCE 2010
Results of Election
Jennie Ferrigno
Derek Corkell
Alan Jess
Juliet Rawlings MBE
TAROE AGM AND NATIONAL CONFERENCE 2010
Vote of Thanks
TAROE Board Member
TAROE AGM AND NATIONAL CONFERENCE 2010
Conclusions and Closing Remarks
Cora Carter MBE
Chair of TAROE
TAROE AGM AND NATIONAL CONFERENCE 2010
CLOSE OF AGM
TAROE AGM AND NATIONAL CONFERENCE 2010
11.00am
Keynote Speaker
Rafael Runco
Housing Ombudsman
ALL CHANGE:
COMPLAINTS IN THE NEW
REGULATORY LANDSCAPE
Rafael Runco
Deputy Housing Ombudsman
What do we have now
 Housing & Regeneration Act 2008 – Tenant Services Authority,
Homes & Communities Agency, National Tenant Voice...
Housing Ombudsman Service [Local Government Ombudsman]
 1st April 2010 > all “social” housing within single regulatory
framework
Housing Ombudsman Service
“registered
providers”
andtosome
private approach:
 Nine All
Standards
– complaints
central
co-regulatory
landlords
managing
Standard
One andand
Local
Offers agents.
Local
Government Ombudsman
 Protocols
– TSAHOSLGO
local
authorities
(Councils
 No All
overlap
between
Ombudsman
schemesand ALMOs)
 HOS’s support programme for tenants: joint initiatives with
TAROE, TPAS, InSTEP, etc.
Coalition Government
What about tenant
complaints?
The focus on complaints
will continue...
REPORT PROBLEM
USE INTERNAL COMPLAINTS
PROCEDURE
CONTACT OMBUDSMAN
REPORT PROBLEM
USE INTERNAL COMPLAINTS
PROCEDURE
“GATEWAY”
CONTACT OMBUDSMAN
But...
Adequate complaint handling
alone will not be enough.
There will have to
be an even more
robust tenant
involvement
culture.
What will be the role of
the Ombudsman?
Putting complainants back in the
position they were in before
the failure in landlord’s service.
Improving services for residents
by promoting
learning from complaints.
 HOS not a regulator – not even by the back door...
 Enhanced powers – enforcing decisions in Court
 BUT...
 Gateway (local filter) independent of Ombudsman?
 Prevention work and training?
 No inspection regime (Audit Commission also gone!) – who
will have a clear idea of the big picture?
 “Slimmed down” HCA with limited regulatory remit?
 Single domain and Standards here to stay – Will there be
a single Ombudsman for housing?
0300 111 3000
housing-ombudsman.org.uk
lgo.org.uk
TAROE AGM AND NATIONAL CONFERENCE 2010
Friends of TAROE Presentations
HARVEST HOUSING
HACT
WILLOW PARK
TAROE AGM AND NATIONAL CONFERENCE 2010
Martyn Kingsford
Security of Tenure
TAROE AGM AND NATIONAL CONFERENCE 2010
12.00pm
LUNCH
WORKSHOPS – SESSION 1
Main Hall -
Richard Crossley ‘NTO’s Working Together’
Chaired by Michael Gelling OBE
Workshop 1 –
Steve Smedley Director of R+D HouseMark ‘Tenant Scrutiny in the new “localism”
agenda
Chaired by John Townend
Workshop 2 -
Steve Partridge - Director of Financial Policy & Development, ConsultCIH,
Preparing LA Tenants for Self-Financing; Tenants’ Empowerment in Business
Planning
Chaired by Ann Thomas
Workshop 3 -
Steve Osbournes, Mears – What makes and excellent repair service – from a
Contractors Perspecitve
Chaired by Cora Carter MBE
Workshop 4 –
Deborah Illott, Tenant Services Authority – Tenants and Landlords at the heart of
change
Chaired by Val Imeson
TAROE AGM AND NATIONAL CONFERENCE 2010
2.00pm
COMFORT BREAK
WORKSHOPS – SESSION 2
Main Hall -
Richard Crossley ‘NTO’s Working Together’
Chaired by Michael Gelling OBE
Workshop 1 –
Steve Smedley Director of R+D HouseMark ‘Tenant Scrutiny in the new “localism”
agenda
Chaired by John Townend
Workshop 2 -
Steve Partridge - Director of Financial Policy & Development, ConsultCIH,
Preparing LA Tenants for Self-Financing; Tenants’ Empowerment in Business
Planning
Chaired by Ann Thomas
Workshop 3 -
Steve Osbournes, Mears – What makes and excellent repair service – from a
Contractors Perspecitve
Chaired by Cora Carter MBE
Workshop 4 –
Deborah Illott, Tenant Services Authority – Tenants and Landlords at the heart of
change
Chaired by Val Imeson
TAROE AGM AND NATIONAL CONFERENCE 2010
3.15pm
CLOSING ADDRESS
TAROE AGM AND NATIONAL CONFERENCE 2010
3.30pm
PRIZE DRAW – Sponsored by
Made by Janice Reekie
TAROE AGM AND NATIONAL CONFERENCE 2010
CLOSE OF CONFERENCE
THANK YOU