Transcript The Aims and Methods of Scouting

Managing
Conflict
1
The Scoutmaster
QuickTime™ and a
decompressor
are needed to see this picture.
2
Managing Conflict
• Finding common ground
• Tools for people to settle
their own disputes
• Stepping in to make
unilateral decisions
3
Exercise
• Strategies
• Point of the exercise
4
Possible Strategies
• Bribery
• Concern
• Persuasion
• Interest
• Straightforwardness
5
Ultimately…
• You can only empower
yourself
• You can encourage others
to act
6
Be aware of yourself
• Look at yourself
• Resolve your conflict
7
Be Aware of Others
“When are people most
likely to do what you ask
them to do, especially if it is
something they are less
than excited about?”
8
When the group finds you
• Trustworthy
• Reliable
• Making decisions for the
good of the group
• Care about them
9
Listening to Learn
• Active
• Empathetic
10
Cooperative
Resolutions
• INVOLVEMENT
• INVOLVEMENT
• INVOLVEMENT
11
The Most Important
Question
• What do you want?
12
Most Important
Follow-Up
Questions
• What are you willing to do
to get what you want?
• Is what you are doing
working?
• Do you want to figure out
another way?
13
Questions for
Cooperative Conflict
Resolution
1. What do you want?
2. What are you doing to
get it?
3. Is it working?
4. Do you want to figure out
another way?
14
Effective
Communiction In
Conflict Situations
• What do you want?
• What do you want?
• What do you want?
• What do you want?
15
Managing Your
Emotions
• Step away from emotional
responses
• Slow breathing
• Step away -- give it space and time
• Regain objectivity
• Work on issues in present/future
NOT PAST
16
Negotiating Limits
and Rules
• Know limits -- and respect
them
• Group determines limits
17
Cooperative
Approach
• Engage everyone on an
equal basis
• Help them come up with a
solution on their own
1.What do you want?
2.What are you doing to get
it?
3.Is it working?
4.Do you want to figure out
another way?
18
Proscriptive
Approach
If cooperation fails:
- Proscriptive conflict resolution
19
Statements for
Proscriptive Conflict
Resolution
1. This is what I want.
2. This is what I understand
you are doing.
3. This why that isn’t
working for me.
4. Here is what I need you
to do.
20
Stepping in…
Based on established…
• Trust
• Reliability
• History of good decisions
for the group
• Caring
21
Contract Between
Leaders & Those
Led
My Job Is
• To do all I can to ensure
your safety
Your Job Is
• Top tell me when you
don’t feel safe
22
Ideas Not Often
Shared
• If I’m doing something that
bothers you, I’d like you to
tell me in a respectful way.
• How will it be if we really
get along? What will that
be like?
• If I see you’re having a
problem, what do you
want me to do?
23
Conclusion
24