Transcript MANAGING CONFLICT

Mike Von der Porten
[email protected]
1815 Manor Drive
Santa Rosa, CA 95403
(707) 545-7520
www.WinePi.com
MANAGING CONFLICT
POSSIBLE STRATEGIES
• Bribery
• Concern
• Persuasion
• Interest
• Straightforwardness
“Please take a
bath”
“Be sure to put
that away”
Mirror,
Mirror on
the wall...
When are people most likely
to do what you ask
• When they trust you
• When they have experience and
know you are reliable and a friend
• When thinking of the good of the
group
• When they sense you care
Home
Work
Play
What do
You
want?
Questions for Conflict
Resolution
1) What do you want
2) What are you doing to
get it?
Questions for Conflict
Resolution
1) What do you want
2) What are you doing to
get it?
3) Is it working?
Questions for Conflict
Resolution
1) What do you want
2) What are you doing to
get it?
3) Is it working?
4) Do you want to figure
out another way?
Communicatio
n
What do you want?
What do you want?
What do you want?
What do you want?
1 What do you want
2 What are you doing to get it?
3 Is it working?
4 Do you want to figure out
another way?
A Cooperative Approach
1) What do you want?
2) What are you doing to
get what you want?
3) Is it working?
4) Do you want to figure
out another way?
A Proscriptive Approach
Four Statements
1) This is what I want.
Four Statements
1) This is what I want.
2) This is what I understand
you are doing.
Four Statements
1) This is what I want.
2) This is what I understand
you are doing.
3) This is why that isn’t
working for me.
Four Statements
1) This is what I want.
2) This is what I understand
you are doing.
3) This is why that isn’t
working for me.
4) Here’s what I need for you
to do.
My Job Is
Your Job Is
To do all I can to
ensure your safety.
To tell me when you
don’t feel safe.
To help you get the
most out of this
experience.
To help me ensure
your safety.
To be honest with you
and treat you with
respect.
To be honest with
me and treat me
with respect.
In Conclusion