Transcript Presentation to Stephen Timms

Working Group Status
May 08
Architecture & Framework
RAG
Network Structure
A
Systems & Processes
G
Products
1
Interconnect & Portfolio
A
Broadband
A
Line Access
A
Point to Point
R
Implementation & Migration
A
Communications
G
Contracts
A
1
Network Structure
RAG Status: Amber
Key Issues
Key Milestones:
May Achievements
•21 CN Deployment plan presented and discussed and well
received.
•MSAN to POSI parenting presented Several concerns to be
addressed
•Resolved BTW/Openreach disconnect on Network datasets
•Increased P engagement in working group
June Work plan
• Lack of planned workshop for
discussing VLC, this is in hand for
June – noted potential difficulty in
getting dates set due to key
personal available, have had a
webcall to gain initial feedback
• Need for greater understanding over
what is happening in Northern Ireland
• Technical workshop planned for WBCC and VLC.
• Review Concerns raised by MSAN to POSI mapping
•Workshop on portability database and 21C
Status:
2
Time (A)
Cost (G)
2
Quality (G)
Customer
Information (A)
Satisfaction (A)
Systems & Processes (S&P)
Key Milestones
May 2008 Achievements
S&P (and now 21C Customer Experience (21C CE)) meetings held & updates include:
• On the 22nd May a S&P/21C CE follow up web call was held to 14th April on the btwholesale.com order
portal for 21CN products. Further web calls and bi-lateral meetings are being arranged as a result of
customer requests.
• The new online BTW customer roadmap has been updated and moved to a new address @
http://www.btwholesaleroadmap.com/. The roadmap provides details of BT Wholesale’s developments
all in one place and links to further information and contacts on btwholesale.com. The aim is to enable
alignment of systems investment and development across the industry. Feedback on this would be
useful.
NICC B2B:
• The T2R XML (generic) schema standard is approved for publication
• The L2C standard and requirements have been sent for formal review
• Three NICC B2B meetings were held in this period to progress the work programme for 2008 and
review progress on L2C and T2R standards & schema. The work programme has now been agreed and
dates for meetings are starting to be set up for the highest priority industry issues as follows:
Meetings:
RAG Status Green
Key Issues (For Discussion)
Issues discharged from here to the relevant WG, ie I&M WG in
most cases.
Complete work on L2C stds and T2R generic schema.
10th April
Priority work items for 2008:
Location/Address matching
30th April
Billing (L2C)
21stth May
Appointing/Arranging access:
12th June
Service Inventory & Catalogue
9th July
For other items and further details see NICC B2B review page
3. Continue work on international standards alignment with TNF, OBF, ITU, etc
•
All CPs are encouraged to comment and contribute to the work. Please contact [email protected]
for more information or visit the niccb2b.org.uk web site
June 2008 Work plan
•
•
•
•
S&P WG/21CCE: Further btwholesale.com 21CN order portal calls and bi-laterals will be arranged
shortly. A meeting on the roadmap will be arranged for June or July to give customers time to review it.
Further meetings will arranged as required.
Details of NICC B2B are above and on the web site
The S&P WG would continue to provide support to I&M WG on operational support systems issues as
DSP progresses and product WGs as required.
systems issues as DSP progresses and product WGs as required.
Status:
3
Time (G)
Cost (G)
3
Quality (G)
Customer Information
(G)
Sat. (G)
Interconnect & Portfolio
RAG Status Amber
Key Milestones
May Achievements
Key Issues (For Discussion)
• Contracts for NGN CC meeting held and good progress
•
• MSAN parenting shared at NSWG
NGN CC Trialist CP’s indicating no
desire to test until about 1 year prior
to launch
• NGN CC Billing Guide Issued
RAG status now Amber
SVLAN indicative pricing still awaited
June Work plan
• Continue with NGN CC Interoperability
• Progress NGN CC / MSIL trial preparations
• Continue discussions on NGN CC contracts
• Agreeing VIC consultation closure document
• Re-align testing and NGN CC launch requirements
• Agree WBCC [VLA] and NGN CC routings
• Share number range to Metronode/POSI parenting
Status:
4
Time (A)
Cost (G)
4
Quality (G)
Customer Information
Sat. (A)
(A)
Line Access
RAG Status: Amber
Key Issues
Key Milestones:
May Achievements
•21 CN Deployment plan presented
•WBMC presented
•Increased CP engagement in working group
•Further update on WBCC product development and project
plans and pricing due next month;
•Technology trial of WBCC discussed
June Work plan
•Technical and Commercial workshop on WBCC/VLC
•Briefing paper on IP Multi Line Voice
•Re issue the industry Con doc on ISDN requirements
•MSIL issues to be resolved
•Pathfinder presentation
Status:
5
Time (A)
Cost (A)
5
• Further work is required in NICC to
support VLA phase 2. Industry are
concerned that the publication of
NICC standards may be on the
critical path due to CP resources
issues
• Ownership within BT of VLA is not
clear – CPs request is for a voice
only form of WBCC
Quality (A)
Customer
Information (A)
Satisfaction (A)
Point to Point as of 23rd May 08
Key Milestones
Apr/May Achievements
RAG Status Red
Key Issues (For Discussion)
Initiated TDM exerts group
May WG held with 5 CPs in attendance
Reengaged with group property to resolve escalation
June Work plan
Next meeting set for 23rd June continue TDM progress and
tie in with Openreach TDM workshop
Report back on MSIL inter-product meeting
Report back on exchange management meeting
Status:
6
Time (R)
Cost (G)
6
• Industry disappointed that
Openreach did not undertake a fuller
consultation on Orchid, but have
noted the recent changes to
engagement being introduced
• Exchange Openings and Closures.
updates now 2 month late, a is forum
is planned and output will be fed
back
• Concerns over lack of industry
engagement in responding to 10G
MSIL variations needed,
• Delays in incorporating MSIL
resilience recommendations into a
product response implications has
been running for over 2 months
• There is a potential dispute between
BT and CPs over what constitutes
mutual interconnect and this has
implications on space allocation
Quality (G)
Customer Information
Sat. (G)
(A)
Broadband
RAG Status: Amber
Key Issues
Key Milestones:
May Achievements
• BBWG held on 29th May covering:
• BBAC/Line Speeds Update incl. Upstream performance
• WBC FTTP Pilot Update incl. pricing
• Revised SLAs for WBC QoS options
• Overview of the IPstream Sunsetting CONDOC
• WBMC update and request for CP feedback on priorities to help
define the optimum future roadmap
• IPSC Update
• Content Connect Update
• MSIL Overview and Future Roadmap
• IPstream Sunsetting CONDOC issued to Industry on 28th May
• SDSL ‘Requirements Capture’ CONDOC issued to Industry on 30th
May
• IPSC Launch Pricing (not due until notification at
end of June)
• Confirmed date for WBMC consuming IPSC
• DDQ & Real-time elements of WBC Indicative
Launch pricing
WBC DDQ pricing is key to a successful
consultation on IPstream & Datastream
sunsetting – DDQ requirements capture
workshop planned for June.
June Work plan
• DDQ Workshop to capture detailed CP requirements to feed into
WBC roadmap and Datastream Sunsetting
• Conclude the IPstream Sunsetting and SDSL CONDOCs
• Start WBC Closure Consultation
• Content Connect engagement and review of proposed
commercial/technical models
• Next Working Group is to be held on 1st July
• IPSC Launch Pricing/Ts&Cs
• WBC Trial Feedback/Review
Cost (G)
Time (A)
Status:
7
7
Quality (G)
Customer
Information (A)
Satisfaction (A)
Implementation & Migration (&CT)
Key Milestones
RAG Status Amber
April/May Achievements
• Additional ISDN testing audios held to progress
• Pre-Migration Scheduling consultation closure (C21-IM-031) issued and
initial feedback received
• Agreed and shared process for service migration engagement
• Pathfinder 1/75k
– CPE compatibility Mitigation Planning completed with CPs (workshop
18th April, follow up TBC)
– Implemented pro-active grooming process on “at risk” CPE lines
– Evaluation process & End User survey plan agreed with CPs
May/June Work plan
• Publish definitions & Roadmaps for ISDN trialling & Pathfinder activity in
support of 21CN Deployment Plan & BT/CP discussions to date
• Confirm Operational Readiness for Pathfinder 1 re-start
• Secure engagement and programme bi-laterals to support customer
migration journeys
• Plan and prepare for network and service interoperability trials,
commencing 3rd June workshop
• Ensure CP feedback on Pathfinder recommendations, as well as those of
the programme, are fed into BT decision-making process
Status:
8
Time (A)
Cost (G)
8
Quality (G)
Key Issues (for
discussion)
1.
Further clarity is
required on post
Pathfinder 1
timeframes, migration
dates and
methodologies that
relate to CPs and end
customers.
2.
Further clarity is
required on ISDN
timeframes, migration
dates and
methodologies that
relate to CPs and end
customers.
Information
Customer
Satisfaction (G)
(A)
Pathfinder 1: Operational Readiness (15/5/08)
Criterion
BTW action to move to green
Network &
• complete stability and service regression testing
Service Testing
Migration
Processes
• Migration Customer Experience run through to be
undertaken as a reminder for CPs [may]
• BT to determine how Bedlinog & Wick will be
notified through the MCC portal
• Pre-migration schedule published
• 21CN Flag available (included in RS800)
• Emergency and critical process review with CPs
• Confirm regression process & SLAs
Business
continuity
• BT Compliance statement against Industry
Business Continuity Requirements reviewed and
accepted by TIEPF
End User
comms
• Approach to be confirmed on comms specific to
Bedlinog & Wick end users and any lines
proactively groomed as a result of CPE
compatibility issues
CPE
Compatibility
• Mitigation based on BT engagement with CPE
Industry Associations directly [underway]
• BT/CP workshop to agree mitigation plan [18/4]
• CP Communications to support mitigation plan
9
9
Status Actions for CPs
•Schedule time at BT Test facility
as required from 14th June
• Ensure appropriate personnel
attend ‘reminder’ webinar & any
processes implemented
• Use pre-migration schedule to
brief end users on outages
• Complete systems development
activity to use 21CN voice flag
• Ensure appropriate personnel
attend workshop on 20th May
Use the communications provided
and brief their customer facing
teams on CPE compatibility
plans, risks and processes
Interconnect Route Migration (DLE offload
via VICs) Review
Status Element
Description
• BT initiating formal VIC Consultation
closure process through IPWG
• The round of VIC bi-lateral meetings
have almost been completed and
some positive feedback has been
received
• 3 CPs actively involved in analysis of
CMRs indicate improving situation
and now starting to use them as
operational tool for managing
capacity
• Good feedback from CPs that
transfer process now operating
smoothly
• Completion of T3a activity by final
CPs will give final validation that all
green elements can be moved to
blue for complete
Update/Next Steps
Admin Phase No o/S issues noted
Preparation
Phase
No o/S issues noted
Transfer
Phase
• T1& T2 transfers complete.
• T3a/b & 4 commenced with
all CPs signed up for 3a
Post Transfer Action:
Phase
CMRs to be analysed,
reviewed and fixes applied.
BAU VIC
Product
Billing accuracy – circuits
and usage is now key issue
Update: 13/05/08
10
10
Migration Communications
May 08 achievements
Webcalls – BTWholesale.com 21CN product order portal – cease and
modify functionalities webcall held 22nd May.
Other information:
Reseller newsletters – the third newsletter on 21CN broadband has been
issued.
An interim Communications working group planned to discuss migration
communications – including communications for Pathfinder and the
look-up tool
Reseller working group held 16th May – these continue to be held bimonthly
RAG
status:
Green
Time status remains amber
until certainty is available
from DSP/migration
schedules etc
June 08 work plan
Communications working group – 6th June
No Resellers working group
Status:
11
Time (A)
Cost (G)
11
Quality (G)
Customer Information
Sat. (G)
(G)
Contracts (MSA) as of 21st May 08
Key Milestones
Apr/May Achievements
RAG Status Amber
Reviewed industry comments MSA general terms
Agreed time scales of a WBC review
Agreed principle MSA review guidelines
Agreed guidelines on drafting structure of MSA/Service
schedules
Had presentation (Group portfolio) on introducing contract
requirements into the product launch process
• Progress made but require evidence
on product launch process giving
timely contractual documentation for
next set of product launches
Key Issues (For Discussion)
June Work plan
Next meeting set for 18th June to discuss MSA contract
review guidelines and progress comments against MSA
Audio set for Tuesday 3rd June – 2:30 PM – with MSIL
product community
Issue MSIL service schedules in new format prior to June
meeting and response to WBC service schedule rationale
comments
Status:
12
Time (A)
Cost (G)
12
Quality (G)
Customer Information
Sat. (G)
(A)
WG Issues & RAGs
Working Group Issues are defined as problems that are within the WG scope and will impede the progress of the WG
and cannot be totally resolved, without delaying known milestones, by the WG without outside help.
The outside help will be triggered by a formal escalation. Any WG that has one or more escalations currently flagged will
be deemed to be in status Red (shown against time indicator). If an issue has the potential to delay a key milestone it
should raise an Amber status flag, but no formal escalation will be raised. Once the escalation has been dealt with and
appropriate guidance given the escalation will be closed and the WG status will revert.
Other WG RAG status influences will be: Cost, Quality & Customer Satisfaction & Information, as in table below.
13
Indicator/Status
Red
Amber
Green
Time
Agreed key milestone date
cannot be met
Agreed key milestone date in
jeopardy
All milestones on track
Cost (resource)
WG failing due to lack of
resource
WG requires extra resource
No additional resource required
for WG
Quality
WG failing against Key
Processes Indicators (KPIs)
WG KPIs in jeopardy
All KPIs on track
Customer Sat.
Overall customer satisfaction
rated as poor
Overall customer satisfaction
rated as average
Overall customer satisfaction
rated as good
Information
Content not agreed causing
critical delays
Content agreed but delivery date
not agreed
Required content (to be)
delivered to time
13