Transcript Systems & Processes Working Group Update

Working Group Status
Dec 07 / Jan 08
Architecture & Framework
RAG
 Network Structure
R
 Systems & Processes
G
Products
 Interconnect & Portfolio
R
 Broadband
R
 Line Access
A
 Point to Point
A
Implementation & Migration
Communications
Contracts
Consult21
Steering Board
A
G
A
Network Structure
Key Milestones
RAG Status RED
Dec/Jan Achievements
Key Issues
MSIL Resilience Condoc C21-NS-016 issued, with 4
CP responses. Closure document, C21-NS-027
reviewed.
Voice Strategy session held with CP response .
• Voice Strategy review has
effected Blended rates for
SVLAN.
A further release of the Network Inventory issued.
Good progress being made on providing security
and a workable process for CP’s to obtain datasets.
• VLC planning rules and
architecture
Calendar dates for further meetings have been
agreed for the remainder of the year.
• NDA agreements on who
CP’s contact in BT regarding
network inventory dataset
Jan/Feb / Work plan
Network inventory - Provide new release of the network
inventory and easier access to dataset
Review the requirements of NSWG
Define the VLC interface spec ie SIP/MX SIP/MW &
ND1619
Review capabilities of the Innovation Platform
Derive requirements for VLA phase2 for NICC activities
Consult21
Steering Board
Status:
Time (R)
Cost (G)
Quality (G)
Customer Information
Sat. (R)
(R)
Systems & Processes
Key Milestones
RAG Status Green
Dec/Jan Achievements
•
•
•
A joint S&P WG and NICC B2B meeting was held on the 18th December. We
discussed the future of the group and agreed it would be dependent on the
outcome of the 21C customer experience event and the systems interface
roadmap web call being held in January.
The web call to discuss BT Wholesale’s systems interface roadmap was held
on the 16th January. It was very successful with 40 people from 15 organisations
joining. 60% said they would like to be involved in developing the roadmap and
reviewing its contents.
NICC B2B progress includes:
Key Issues (For Discussion)
Issues discharged from here to the relevant WG,
ie I&M WG in most cases.
 L2C Standard: The development process and milestones have been agreed with
new team member and consequently the project is now set green again. March is
now the target for completion of development phase.
 T2R: Standard published and development of generic schema is on target
 Documentation: 11 standards, best practice, guideline documents that represent
NICC B2B’s first year’s work now formally agreed and available from NICC web site
 International standards: Work to align with international standards going ahead as
follows: ITU - alignment complete; TMF – waiting for response; & OBF – agreed to
help
 Work stack review: we plan to review progress and priorities for the 2008 work stack
on 30th January and would encourage all CPs to be represented. Please contact
[email protected] for more information or visit the NICC B2B web site @
niccb2b.org.uk
Jan/Feb Work plan
•
•
•
The next S&P WG meeting will be arranged shortly to discuss the BTW systems
roadmap.
The S&P WG would continue to provide support to I&M WG on operational
support systems issues as DSP progresses and product WGs as required.
NICC B2B will hold its review on 30th January and continue the L2C analysis
phase and set up review meetings as required.
Consult21
Steering Board
Status:
Time (G)
Cost (G)
Quality (G)
Customer Information
Sat. (G)
(G)
Interconnect & Portfolio
RAG Status Red
Key Milestones
Dec/Jan Achievements
• NGN CC Interoperability discussions continued with
CP’s
• Interoperability Validation testing (IVT) Test
Specification agreed.
• Detailed discussion held with CP’s on NGN FOA0
testing phase
Key Issues
• RAG status overall now
Red due to the lack of
SVLAN and conversion
indicative pricing,
• Concern on DSP impact on
NGN CC.
• Jan/Feb Work plan
• Continue with NGN CC Interoperability
• Progress NGN CC / MSIL trials
• Contracts for NGN CC
Consult21
Steering Board
Status:
Time (R)
Cost (G)
Quality (G)
Customer Information
Sat. (R)
(R)
Broadband
Key Milestones:
RAG Status: Red
January Achievements
• BBWG held on 23rd January covering:
• IPstream Connect pricing & re-engineering
process/testing plans
• WBC – Sell-through model, pricing (minus DDQ,
Assured Rate and real time QoS), trial approach and
customer experience
• CP view of principles for IPstream sun setting (ahead of
formal consultation)
• Bell Wire problem – update on I-plates
• WBMC Update
• Weekly calls continue with WBC Triallists
• WBC Rollout plan inc WBC interconnect nodes availability
schedule published (until March 2009)
• Review of Industry SoR for WMBCC & overview of Industry
Condoc – C21-LA-009 (on CP voice requirements)
Key Issues
CPs still await DDQ & Assured Rate
elements of WBC pricing and Indicative
Launch pricing for WBMC to allow CPs
them to prepare business cases/make
supplier and product decisions for 2008
onwards
 WBC DDQ pricing is key to a
successful consultation on
IPstream & Datastream sunsetting
February Work plan
• next Working Group is to be held on 13rd February:
• ADSL2 availability checker
• CPE & ADSL2+
• Consultation closure – WBC FTTP & DDQ
• Bi-laterals on IPstream & Datastream sun setting
Consult21
Steering Board
Time (R)
Cost (G)
Quality (G)
Customer
Information (R)
Satisfaction (A)
Point to Point
Key Milestones
RAG Status Amber
Dec/Jan Achievements
Key Issues
The Working Group meeting was held on 14th January 2008,
attended 6 CPs plus Openreach, BT Design and BTW.
Industry still require a fuller consultation on
Openreach ORCHID product.
Key issues covered at the WG were: Openreach Update, TDM Openreach have issued indicative prices and plan to
Condoc, MSIL (1G trial progress & 10G options) and exchange increase product collateral shortly.
management.
Openreach are progressing with their re-examination of
their product launch processes including how to engage
Initial responses to TDM condoc issued on 21st Dec 07
with industry. This will be managed via a third party and is
reported on at the Steering Board.
MSIL contract documentation for 1G IBH, ISH and APH
th
notified on 24 Dec 07
Exchange Openings and Closures. Industry require a much
more extensive report on BT’s processes for timely
communications with CPs of exchange openings, closures
and changes in network roles. Note: agreed with BT Group
The next P2P WG meetings will be held on 22nd Feb 08 and
Property to have a joint session to revisit existing closure
19th March 08
process
Jan/Feb Work Plan
TDM Condoc - final responses document to be issued by end
Jan 08
Industry await Openreach input on the future of TDM
products to align with the TDM Condoc
Continue Openreach TDM bilaterals with CPs, coordinate with
BT Group on approach and outcome.
Look at exchange management scenarios to tune
opening/closing process
Consult21
Status:
Steering Board
Time (G)
Cost (G)
Quality (G)
Customer
Satisfaction (G)
Information (A)
Implementation & Migration (&CT)
Key Milestones
Dec/Jan Achievements
RAG Status Amber
• Launched Deployment Strategy Plan multilateral
Key Issues (for discussion)
engagement.
1. Availability of Pathfinder
• Pre-migration scheduling consultation concluded (C21-IMschedule/plan, national
030 refers) all feedback reviewed and requirements formally
migration schedule and
with project team
clarity on the BT 21CN
• Launched re-scoped weekly Pathfinder Review calls,
implementation strategy
[information @ red reflects
including operational readiness updates.
this concern]
2.
Jan/Feb Work plan
• Continue Deployment Strategy Plan consultations.
• Issue the Bedlinog In Life learning closure report and review
with industry.
• Develop an outcome based plan further in-life learning/end
user feedback processes to support Pathfinder activity
• Final review of WG comms action plan with CPs.
• Complete development of migration customer experience
3.
scenarios (network features and incident comms)
• Conclude ISDN Testing consultation inc scheduled
workshops
• Integrate WBC implementation work into IMWG work stack
Consult21
Steering Board
Status:
Time (A)
Cost (G)
Lack of clarity on
dates/timeframes for
migration/implementation
activity is affecting CPs
ability to plan for
implementation/migration
and keep motivation and
focus within their
organisations.
Deployment Strategy Plan
seen as fundamental shift in
policy on new/existing
products, which impacts on
CP investment plans.
Information
Customer
Quality (G) Satisfaction (G)
(R)
PSTN Migration (Wick & Bedlinog remigrations)
CP Issues/Feedback
BTW actions:
1. Product Regression Testing completed
in NAL & FOA environment
See weekly Pathfinder POTS
report for detailed status
2. Successful completion of stability run in
NAL & FOA
3. Cold Standby in place to supplement
existing mitigation responses for call
server
Wick & Bedlinog re-migration tbc
Consult21
Steering Board
Update: 17/01/08
RAG Status: Amber
PSTN Migration – Phase 2
CP Issues/Feedback
BTW actions:
CP Visible 21CN v 20CN flag for lines
Change request accepted;
confirmation from Openreach that CR
included in RS800 (delivery Mar 08)
CPs do not believe that BTWs migration
solution addresses the higher expectations
and complexity of managing business and
emergency/critical service providers through
21CN migration:
Schedule for pre migration activity
agreed in principle as well as out of
hours for all intrusive pre-migration
work. Consultation, C21-IM-030, now
closed and discussions kicked off on
17th January to be progressed.
Design & availability of Migration portal and
xml for pre-migration scheduling
Awaiting outcome of previous action.
Replacement of email based PEW process for
voice through the migration portal and xml.
Currently outside scope of published
BT road map.
 Out of hours activity for pre-migration activities
 PEW – CPs would like to know the hour of the
outage on a per line basis
 Minimised outages/network freezes
Confirmation of the timeframes for reversion to Tactical fix in place for Pathfinder only
legacy of lines with critical incompatible CPE
Consult21
Steering Board
Update: 17/01/08
RAG Status: Red (see commentary)
Broadband RAG Status
CP Issues/Feedback
1. The unavailability of WBC
launch pricing
2.
3.
4.
5.
BTW actions:
1. This has been delayed but is
expected on 23rd Jan.
2. By forecast exchange vols;
Quota allocations per WBC
market share; or exchange
enabled exchange, i.e. how
will BTW decide how to "divvy
system size. Decision due
up“ daily migration capability?
next week.
Allocation of spare capacity at 3. How will this be communicated
to the CPs? Is it on a first
these exchanges
come first served basis or
Unavailability of an
quota driven?
automated, volume migration 4. Options beyond re-jumpering
process at 30th April.
(day1) will not be available
WBC Customer Trial is in
until 3-6 months after launch.
delay until at least 21st Jan
5. Service Trial success criteria
still to be met.
Consult21
Steering Board
Update: 15/01/08
RAG Status: Amber (subject to dependency
milestones being achieved)
Line Access
Key Milestones
RAG Status: Amber
Dec/Jan Achievements
Key Issues
The Line Access Working Group met on 22 Jan 2008 with
25 people representing 9 CPs plus BT Design, BT
Wholesale and Openreach.
Topics covered were: 21CN Deployment Strategy Plan
Update VLA and WBCC product development and project
plans; Condoc on Industry requirements for 21CN
Meeting dates agreed for remainder of year
January/February Work plan
The next meetings are to be held on 21st February 2008.
.Industry issued a Condoc via the Consult21 process (LA009) on 21CN Access Products with responses due in
January 2008
Owen Gardner has now taken over as the Buddy for Line
Access.
Industry to progress ISDN requirements within 21CN.
Consult21
Steering Board
Status:
Time (A)
Industry eagerly awaits Indicative Pricing for
both VLA and WBCC
Further work is required in NICC to support VLA
phase 2. Industry are concerned that the
publication of NICC standards may be on the
critical path due to BT resource
The 21CN Deployment Strategy Plan Update
has raised a number of issues on the future of
Voice and ISDN..
Responses required to the Industry Condoc,
then an SOR to BT Group covering a number of
key issues on the future of voice and broadband
products;
Industry seeking confirmation that baseband will
continue to be part of BT portfolio
Cost (A)
Quality (A)
Customer Information
Sat. (A)
(A)
Interconnect Route Migration Review
Element
Description
Key
actions/Next
Steps
Admin Phase
• No O/S issues
Preparation
Phase
Transfer Phase
• VCONN reports being
improved
• All T1 circuits now
complete.
• T2 circuits now
complete
• T3 commenced
Post Transfer
Phase
VIC Product
Consult21
Steering Board
• CMRs to be analysed,
reviewed and fixes
applied.
• Assessing billing for
BAU VIC
• Capacity distributed mid November
• SPOC in CTC for CMR issues
• T3a programme almost complete bar
some renegotiated dates
• BT has announced that the
principles on which it was
planning/prioritising its 21CN
implementation activity in 2008/early
2009 will no longer be network
engineering driven but rather centred
round the implementation of new
services and that the proposed CP
migrations from the DLE layer to the
NGS's will instead now be
determined by the Communication
Providers themselves. Further
discussion to assess the impact of
this strategy is due at the next Prov
Experts meeting on 18th January.
Migration Communications
January 08 achievements / February 08 plans
Webcalls –
BTW’s system & process roadmap webcall – held
16th
January - 44 web connections, 41 by audio
An overview of WBCC product development and agile working – planned for 5th February – invite
sent
Corporate communications - several corporate communications experts group have been held.
Agreement reached to proceed with vertical and horizontal sectors. A further call to
progress/define the work required is being held 23rd January 08.
Broadband communications – a series of communications to help CPs with broadband
communication are planned – a white paper/briefing on WBC, schedules and breifing note to
explain previous strategy versus new strategy. Aim is to issue these prior to Christmas.
Further communications will also follow (see below in planned work)
End of January/February 08 work plan
WBCC product development and agile working webcall to take place 5 th February.
A separate Broadband communications experts meeting will take place on 31st January to ensure CPs
have sufficient comms for their own communications on the new broadband strategy, speeds
and exchange footprint etc.
RAG status:
Green
Key issues
1) how to reach
non-engaged
CPs.
2) Perceived lack
of clarity on
migration
strategies.
3) Time status
changed to amber
as CPs have
frozen their
own comms
depending
Voice Strategy
outcome
Another corporate communications experts meeting will be planned to progress the corporate
communications piece.
Next working group planned for 8th February.
Consult21
Steering Board
Status:
Time (A)
Cost (G)
Quality (G)
Customer Information
Sat. (G)
(G)
Migration communications – reseller
communications
RAG status:
Green
January 08 achievements / February 08 plan
Webcalls – see details on first slide for webcalls held/planned.
Key information:
E-newsletter – there are currently 457 people registered on the
reseller database to receive future newsletters, invites etc
Measurement of reseller communication campaign effectiveness –
Questions developed and the three groups for surveying are
decided (those on the reseller database who attended one of the
events, those on the reseller database who did not attended one
of the events and those on the Miles Publishing database.
However the timing of the survey is currently being reviewed.
End January/ February work plan
Next working group planned for 15th February.
Reseller communication effectiveness research – timing is critical and
is currently being reviewed before the surveys are progressed.
Consult21
Steering Board
Status:
Time (A)
Cost (G)
Quality (G)
1) Perceived lack of
clarity on migration
strategies. Michael
Eagle reported a
perceived
disenchantment due
to lack of uncertainty
& information on the
programme
2) Time status changed to
amber as CPs have
frozen their own comms
depending Voice
Strategy outcome
Customer Information
Sat. (G)
(G)
Contracts (MSA)
Key Milestones
RAG Status Amber
Dec/Jan Achievements
Key Issues (For Discussion)
MSIL notification undertaken on 24th December (!G ISH, IBH
and APH variants
• SLA numbers for MSIL were included but
too late for a considered industry view
Draft Working Group ToR discussed and offered for industry
endorsement
• WBC product due for launch in April 08,
need to commence contract review
immediately
Sequence of future WG meetings agreed
January meeting held with feedback from initial NGN CC
experts meeting and an update on WBC product description
and time plan given
Jan/Feb Work plan
Commence WBC driven discussions with view to next
issue of MSA to incorporate shortfalls identified
February meeting put back to 25th Feb to accommodate
draft issue of WBC product information
March meeting now 17th March
Consult21
Steering Board
Status:
Time (A)
Cost (G)
Quality (G)
Customer Information
Sat. (G)
(A)
WG Issues & RAGs
Working Group Issues are defined as problems that are within the WG scope and will impede the
progress of the WG and cannot be totally resolved, without delaying known milestones, by the WG
without outside help.
The outside help will be triggered by a formal escalation. Any WG that has one or more escalations
currently flagged will be deemed to be in status Red (shown against time indicator). If an issue has the
potential to delay a key milestone it should raise an Amber status flag, but no formal escalation will be
raised. Once the escalation has been dealt with and appropriate guidance given the escalation will be
closed and the WG status will revert.
Other WG RAG status influences will be: Cost, Quality & Customer Satisfaction & Information, as in
table below.
Indicator/Status
Red
Amber
Green
Time
Agreed key milestone
date cannot be met
Agreed key milestone
date in jeopardy
All milestones on track
Cost (resource)
WG failing due to lack
of resource
WG requires extra
resource
No additional resource
required for WG
Quality
WG failing against Key
Processes Indicators
(KPIs)
WG KPIs in jeopardy
All KPIs on track
Customer Sat.
Overall customer
satisfaction rated as
poor
Overall customer
satisfaction rated as
average
Overall customer
satisfaction rated as
good
Information
Content not agreed
causing critical delays
Content agreed but
delivery date not
agreed
Required content (to
be) delivered to time
Consult21
Steering Board