Transcript Presentation to Stephen Timms

Working Group Status
Sep 08
Architecture & Framework
RAG
Network Structure
G
Systems & Processes
G
Products
1
Interconnect & Portfolio
A
Broadband
A
Line Access
G
Point to Point
R
Implementation & Migration
A
Communications
G
Contracts
G
1
Network Structure
RAG Status: Green
Key Issues
Key Milestones:
September Achievements
• Uncertainty surrounding BT multi line voice
solutions to replace ISDN in the longer
term
• WVC technical workshop completed with 11 CP
represented
• WVC condoc issued and 9 responses with 2 more
promised.
October Work plan
• Complete work on communication of Inventory datasets
• Progress work on Destination Groups and Numbering
Plans
• Move group into new C21 Structure
• Formally close group
• Compile a list of actions/issues to take to the Portfolio
group as part of the new structure
Status:
2
Time (A)
Cost (G)
2
Quality (G)
Customer
Information (G)
Satisfaction (A)
Systems & Processes (S&P)
Key Milestones
Aug/Sept 2008 Achievements
RAG Status Green
S&P (now including 21C Customer Experience (21C CE)):
•
The main activity this period was progressing the key customer impacting areas of our CE
programme. Please see the CE reports available @ http://www.btwholesale.com/21CCE
for more details, to raise issues or make comments.
•
Web calls and expert groups run in the period by S&P WG, some jointly with NICC B2B,
covered billing, service catalogue and inventory, address and appointing. See the 21C CE
web site for more details.
NICC B2B: Standards & Best practice
•
The Address & Location Identification principles paper has been approved for
publication. Work on Appointing and Access is held up due to a lack of process
architecture and design resource.
•
Five NICC B2B meetings, including a half year review, were held in this period to progress
the work programme for 2008 based on highest priority industry issues reported by CPs
who attend the meetings.
•
All CPs are encouraged to comment and contribute to the work. Please contact
[email protected] for more information or visit the www.niccb2b.org.uk web site
Key Issues (For Discussion)
Issues discharged from here to the relevant WG, ie I&M WG in
most cases.
Sept/Oct 2008 Work plan
•
S&P WG/21CCE: The next in a series of 21C CE events will be arranged once a review of
the programme is complete. These will kick off with information sharing web calls followed
up with experts groups where required. A web call has been set up on 9 th October for (high
volume) call conveyance billing and, following a web call on the 11 th September, a meeting
has been arranged on the 7th October to cover billing for the other products, broadband,
circuits, etc.
Details of future NICC B2B meetings to progress billing and service catalogue and
inventory can be found on niccb2b.org.uk web site.
The S&P WG would continue to provide support to I&M WG on operational support
systems issues as DSP progresses and product WGs as required.
•
•
Status:
3
Time (G)
Cost (G)
3
Quality (G)
Customer Information
(G)
Sat. (G)
Interconnect & Portfolio
RAG Status Amber
Key Milestones
Key Issues (For Discussion)
September Achievements
• I&PWG 10TH Sept
– Confirmation that Extension SVLANS will be developed if
there is CP demand
Awaiting further information on BT’s
Voice Strategy with regard to the use
of a 2nd Call Server and any
implications for NGN CC.
• NGN CC Interoperability meeting 10th Sept
–Review of FOA test manual
• NGN CC Contracts meeting – 17th Sept
–Review of Annex A and SVLAN schedule
• NGN CC Billing Experts Audio 25th Sept
October Work plan
• NGN CC Interoperability meeting – 22nd Oct
• NGN CC contracts meeting – Date TBC
• Agree new working group structure for implementation in Nov.
Status:
4
Time (A)
Cost (G)
4
Quality (G) Customer Information
Sat. (A)
(A)
Broadband
Key Milestones:
September Achievements
• BBWG held on 25th September – covered updates on FTTx, WCC, WBC Roadmap
and WBMC consuming IPSC
• New commercial offer launched for new IPstream Centrals to assist CPs with
ongoing 20C capacity requirements whilst availability of IPSC via WBMC is being
developed.
• New attendees at WG and the proposed restructure of Consult21 should help to
address more of the broad requirements that CPs have in the Broadband space.
• Shared feedback to MSIL Resilience Briefing and have proposed to take
discussions forward through a more focused workshop with interested CPs, looking
at the end-to-end requirements for resilience of WBC, IPSC and WBMC.
October/November Work plan
• The restructure is likely to mean that the BBWG will not continue in it’s current
format. Intending to hold a 6 weekly update call starting early in November to allow
CPs to keep in touch with progress and developments across the BB portfolio.
• Planning a series of expert workshops to start focus on some specific areas of
requirement, including resilience, Voice/Real Time requirements, WCC commercial
models/technical approaches and FTTx/Superfast Broadband.
• Will be holding a QoS webinar to assist CPs with further/continued understanding
of what WBC offers and how this can be utilised to support multiple applications.
• Draft and issue the consultation closure documents for IPstream Sunsetting and
SDSL Market Analysis consultations.
• Issue next Datastream Sunsetting CONDOC
Status:
5
Time (A)
Cost (G)
5
RAG Status:
Amber
Key Issues
• Committed launch date for WBMC
consuming IPSC
• DDQ & Real-time elements of WBC
Indicative Launch pricing
WBC DDQ pricing is key to a
successful consultation on
IPstream & Datastream
sunsetting
Quality (G)
Customer
Information (A)
Satisfaction (A)
Line Access
RAG Status: Green
Key Issues
Key Milestones:
Sept Achievements
•WBCC/WVC Condoc issued and 10 responses to date
•WBCC/WVC technical workshop held with 11 CP in
attendance
•Further update on WBCC product development and project
plans
•Technology trial of WBCC discussed
Oct Work plan
•Summary of responses to WBCC/WVCC condoc
•Briefing paper on IP Multi Line Voice
•MSIL issues to be identified and resolved
•Implement new C21 structure and agree plans
Status:
6
Time (A)
Cost (G)
6
Quality (G)
Customer
Information (G)
Satisfaction (G)
Point to Point as of 23rd September 08
Key Milestones
August Achievements
RAG Status Red
Continued TDM exerts group with successful meeting in
early September
September WG held with 3 CP in attendance
10G MSIL now launched (IBH/APH variants) with final testing
of key processes substantially complete with no major
outstanding issues
Progress made on exchange management via group
portfolio forum (gaining lock in with LoBs
• Exchange Openings and
Closures. workshop held 14th
August, with cross BT LoBs in
attendance, good progress
being made
• There is a potential dispute
between BT and CPs over what
constitutes mutual interconnect
and this has implications on
space allocation, BTW and
Openreach RAD now engaged
• TDM fease for 21CN PPCs
based on EOO not EOI,
regulatory position and product
impact needs to be clarified.
Key Issues (For Discussion)
September Work plan
Next meeting set for 23rd October as an audio following the
TDM experts meeting
Conclude TDM (2Mbit/s) feasibility progress, initiate sub
2Mbit feasibility work
Resolve final exchange management questions
Status:
7
Time (R)
Cost (G)
7
Quality (G)
Customer Information
Sat. (G)
(G)
Implementation & Migration (&CT)
Key Milestones
RAG Status Amber
Key Issues (for discussion)
August Achievements
• Completed further small migrations in Wick during August and continued
the learning review
• Hosted visit to the MCC on Sept 16th for war gaming of migrations and
regressions
• Clarified the BAU fault handling process, inc where and when Line
regression process in applicable
• Clarified Pathfinder+ inc the remainder or the original Pathfinder scope
• Completed the evaluation process to underpin longer term solution for
TCP fit for National Migration
1.
Further clarity is required
on ISDN timeframes,
migration dates and
methodologies that relate
to CPs and end
customers
2.
Pre-migration scheduling
solution required for
national migration
including grooming &
ISDN
Sept/Oct Work plan
3.
Fit for purpose MCC
portal and handbook in
place for start of PF
migration.
4.
Further clarity of the
detail that will be included
in the MDS
• Complete the evaluation process to underpin longer term solution for
Grooming as well as ISDN Pre migration activity
• Update pathfinder definitions document for Pathfinder activity (C21-IM013) in support of 21CN Deployment Plan & BT/CP discussions to date
• Operational readiness war gaming
• Review the CP hand book and document the operational readiness war
gaming
• Statement to confirm the understanding of the MDS and provide a
feedback loop
Status:
8
Time (A)
Cost (G)
8
Quality (G)
Information
Customer
Satisfaction (G)
(A)
Pathfinder 1: Operational Readiness (for Nelson) 18.09.08
Criterion
BTW actions taken to move to green
Network &
• complete stability and service regression testing
Service Testing
Migration
Processes
Status Actions for CPs
•Schedule time at BT Test facility
as required.
• Host MCC interactive session
• Ensure appropriate personnel
attend workshop
• Flag available (included in RS800)
• Complete systems development
activity to use 21CN voice flag
• Pre-migration schedule published (PSTN TCP fit
agreed – ISDN2&30 ongoing – post Nelson)
• Use pre-migration schedule to
brief end users on outages
• Complete MCC Portal demonstrations 21CN
• webinar/operational readiness
wargames & any processes
implemented
• Emergency and critical process review with CPs
• Confirm regression process & SLAs
Business
continuity
• BT Compliance statement against Industry
Business Continuity Requirements reviewed and
accepted by TIEPF
None
End User
comms
• Refresh lists for direct mailing.
• Update switched on information
• Review Impact matrix
Input at comms working group as
appropriate.
CPE
Compatibility
• Mitigation based on BT engagement with CPE
Industry Associations directly [underway]
• BT/CP workshop to agree mitigation plan [18/4]
• CP Communications to support mitigation plan
9
Use the communications provided
and brief their customer facing
teams on CPE compatibility
plans, risks and processes
9
Interconnect Route Migration (DLE offload
via VICs) Review
Status Element
Description
• BT has completed formal VIC
Consultation closure process
through IPWG – no objections
• CMRs are now available to CPs
through the DEDs system on a
weekly basis
• Good feedback from CPs that
transfer process now operating
smoothly
• Completion of T3a activity by all CPs
will give final validation that all green
elements can be moved to blue for
complete
• Progressing early visibility of DLE
Offload schedule (6-12 months) to
facilitate early start to the
programme
Update/Next Steps
Admin Phase No o/S issues noted
Preparation
Phase
No o/S issues noted
Transfer
Phase
• T1& T2 transfers complete.
• T3a/b all CPs signed up for
3a, awaiting further
cooperation from two CPs
to complete T3a migrations
Post Transfer Action:
Phase
CMRs to be analysed,
reviewed and fixes applied.
BAU VIC
Product
Billing accuracy for VIC
circuits and usage is now
key issue
Update: 16/09/08
10
10
Migration Communications
September 08 achievements
Switched-on information:
Switched-on materials (door drop and visuals and other useful material) have been reviewed and
updated. Communications will commence from Nelson onwards.
Switched-on website has been refreshed.
RAG
status:
Green
Corporate communications:
The corporate communications material is now issued, the pack contains:
- Presentation.
- Brochure – in PDF, in switched-on corporate branding template.
- Memo – for IT directors (or equivalent role) to use internally
- Q&A pack – which provides a level of technical detail
Resellers – there are currently 470 reseller contacts on the database.
- Reseller newsletter issued.
Webcalls – first quarterly webcall invitation has been issued – to be held on 17th October
General – DSP update given at both September main Communications working group and reseller
experts group
October 08 work plan
3rd October – main Communications working group scheduled.
17th October – first quarterly webcall to be held
Status:
11
Time (A)
Cost (G)
11
Quality (G)
Customer Information
Sat. (G)
(G)
Contracts (MSA) as of 9th September 08
Key Milestones
August/September Achievements
RAG Status Green
Continued to work through formal review.
• Progress made but require evidence
on product launch process giving
timely contractual documentation for
next set of product launches
Key Issues (For Discussion)
Have initiated review for WBC
September/October Work plan
Execute engagement calendar for formal review using
agreed review guidelines
Further follow up between industry & MSIL product manager
to conclude service specific comments
Status:
12
Time (A)
Cost (G)
12
Quality (G)
Customer Information
Sat. (G)
(A)
WG Issues & RAGs
Working Group Issues are defined as problems that are within the WG scope and will impede the progress of the WG
and cannot be totally resolved, without delaying known milestones, by the WG without outside help.
The outside help will be triggered by a formal escalation. Any WG that has one or more escalations currently flagged will
be deemed to be in status Red (shown against time indicator). If an issue has the potential to delay a key milestone it
should raise an Amber status flag, but no formal escalation will be raised. Once the escalation has been dealt with and
appropriate guidance given the escalation will be closed and the WG status will revert.
Other WG RAG status influences will be: Cost, Quality & Customer Satisfaction & Information, as in table below.
13
Indicator/Status
Red
Amber
Green
Time
Agreed key milestone date
cannot be met
Agreed key milestone date in
jeopardy
All milestones on track
Cost (resource)
WG failing due to lack of
resource
WG requires extra resource
No additional resource required
for WG
Quality
WG failing against Key
Processes Indicators (KPIs)
WG KPIs in jeopardy
All KPIs on track
Customer Sat.
Overall customer satisfaction
rated as poor
Overall customer satisfaction
rated as average
Overall customer satisfaction
rated as good
Information
Content not agreed causing
critical delays
Content agreed but delivery date
not agreed
Required content (to be)
delivered to time
13