Transcript Presentation to Stephen Timms

Working Group Status
Aug 08
Architecture & Framework
RAG
Network Structure
G
Systems & Processes
G
Products
1
Interconnect & Portfolio
A
Broadband
A
Line Access
G
Point to Point
R
Implementation & Migration
A
Communications
G
Contracts
G
1
Network Structure
RAG Status: Green
Key Issues
Key Milestones:
August Achievements
• Uncertainty surrounding BT multi line voice
solutions to replace ISDN in the longer
term
• Some CPs expressed concern that WBCC
trialists have not been publicly identified
• Preparation for WVC technical workshop completed
• Initiated work on Destination Groups and Numbering
Plans
September Work plan
• Technical workshop for WVC to be held (9th Sep)
• Complete work on Accessibility of Inventory datasets
• Progress work on Destination Groups and Numbering
Plans
Status:
2
Time (G)
Cost (G)
2
Quality (G)
Customer
Information (G)
Satisfaction (A)
Interconnect & Portfolio
RAG Status Amber
Key Milestones
Key Issues (For Discussion)
August Achievements
•
• NGN CC Billing Experts Group held
RAG status now Amber
Proposal to replace Extension SVLANs
with an inter-tandem usage product.
Sept Work plan
• Review indicative SVLAN pricing in light of comments received
• Continue with NGN CC Interoperability development (Sept 10th)
• Progress NGN CC / MSIL trial preparations - subsequently
deferred until September due to CP request not to start until
minimum 12 months before launch
• Progress discussions on NGN CC contracts (Sept 16th)
• VIC Consultation – re-issue document incorporating CP feedback
• Define technical and commercial traffic for test environment in
NGNCC
Status:
3
Time (A)
Cost (G)
3
Quality (G)
Customer Information
Sat. (A)
(A)
Line Access
RAG Status: Green
Key Issues
Key Milestones:
Aug Achievements
•WBCC/WVC Condoc issued
•WBCC/WVC presented
•Further update on WBCC product development and project
plans
•Technology trial of WBCC discussed
Sept Work plan
•Technical and Commercial workshop on WBCC/WVCC
•Briefing paper on IP Multi Line Voice
•Re issue the industry Con doc on ISDN requirements
•MSIL issues to be resolved
Status:
4
Time (G)
Cost (G)
4
• Further work is required in NICC to
support VLA phase 2. Industry are
concerned that the publication of
NICC standards may be on the
critical path due to CP resources
issues
• CP’s want to know who the WBCC
trialist are
Quality (G)
Customer
Information (G)
Satisfaction (A)
Point to Point as of 22nd August 08
Key Milestones
August Achievements
RAG Status Red
Key Issues (For Discussion)
Continued TDM exerts group
August WG held with 1 CP in attendance
Noted that MSIL resilience now being managed via
broadband working group to drive industry requirements.
Noted that September launch for 10G MSIL is on track
September Work plan
Next meeting set for 24th September as an audio
Provide visibility on TDM feasibility progress and ensuring
industry concerns are captured and taken into account
Report back on exchange management further progress with
views on different product lines approach to engagement
once a closure has been notified, and managing openings
that cause circuit migrations
Status:
5
Time (R)
Cost (G)
5
• Exchange Openings and Closures.
workshop held 14th August, with
cross BT LoBs in attendance, good
progress being made
• Concerns over lack of industry
engagement in responding to 10G
MSIL variations needed, but required
10G pricing (inc. resilience) to move
this on, MSIL resilience proposals
made in principle and will be debated
through at BB WG in detail
• There is a potential dispute between
BT and CPs over what constitutes
mutual interconnect and this has
implications on space allocation,
BTW and Openreach RAD now
engaged – still await BT definitions
• TDM fease for 21CN PPCs based on
EOO not EOI, regulatory position
needs to be clarified.
Quality (G)
Customer Information
Sat. (G)
(G)
Broadband
Key Milestones:
August Achievements
• BBWG held on 1st July – covered updates on Datasets, WBC, WBMC, IPSC and
WBCC. Provided overview of initial feedback to consultations and next steps.
• New attendees at WG and feedback is that more focus on WBMC is required as
this is going to attract the greatest volume of take-up by CPs.
• Shared MSIL Resilience and WBCC Consultation documents with BBWG
• WBC Consultation Closure issued to Industry
September Work plan
• Next Working Group is to be held on 25th September and main aim will be to cover
a detailed review of the current status of each product (WBC, WBMC, IPSC) and
also position the revised roadmaps for each product.
• Planning to hold a call with CPs early in September to agree agenda for meeting
and cover any ‘interim’ requirements.
• Draft and issue the consultation closure documents for IPstream Sunsetting and
SDSL Market Analysis consultations.
• Pro-actively engage Top 20 BTWM and Retail SPG Accounts with the output of the
consultations and encourage discussion and planning of migration strategies on an
individual CP basis.
• Issue next Datastream Sunsetting CONDOC in September
• Plan next stages of Content Connect engagement and review of proposed
commercial/technical models
Status:
6
Time (A)
Cost (G)
6
RAG Status: Amber
Key Issues
• Confirmed date for WBMC
consuming IPSC
• DDQ & Real-time elements of WBC
Indicative Launch pricing
WBC DDQ pricing is key to a
successful consultation on
IPstream & Datastream
sunsetting – DDQ
requirements capture
workshop held on 26th June
and a number of follow-up
sessions planned to tackle
key requirements/concerns
Quality (G)
Customer
Information (A)
Satisfaction (A)
Implementation & Migration (&CT)
Key Milestones
RAG Status Amber
Key Issues (for discussion)
July Achievements
• Completed pre-migration surveys to create benchmark for Pathfinder 1
evaluation process
• Completed small migrations in Wick & Bedlinog during July/early August
• Formally agreed approach to pre-migration scheduling for remainder of
Pathfinder 1 sites.
• Reviewed Migration portal capability roadmap @ August IMWG
August/Sept Work plan
1.
Pathfinder 1 schedule to
be published (by end of
July)
2.
Clarity required on
remainder of original
Pathfinder (minus 75k)
inc timeframes, scope
and key activities
3.
Further clarity is required
on ISDN timeframes,
migration dates and
methodologies that relate
to CPs and end
customers
• Complete further small migrations in Wick during August and continue the
learning review
• Update pathfinder definitions document for Pathfinder activity (C21-IM013) in support of 21CN Deployment Plan & BT/CP discussions to date
• Complete the evaluation process to underpin longer term solution for TCP 4.
fit & Grooming as well as ISDN Pre migration activity
• Host visit to the MCC on Sept 16th for war gaming of migrations and
regressions
• Clarify Pathfinder+ timeframes inc the remainder or the original Pathfinder 5.
• Clarify the BAU fault handling process, inc where and when Line
regression process in applicable
Status:
7
Time (A)
Cost (G)
7
Quality (G)
Pre-migration scheduling
solution required for
national migration
including PSTN & ISDN
Fit for purpose MCC
portal and handbook in
place for start of PF
migration.
Information
Customer
Satisfaction (G)
(A)
Pathfinder 1: Operational Readiness (21/08/08)
Criterion
BTW actions taken to move to green
Network &
• complete stability and service regression testing
Service Testing
Status Actions for CPs
•Schedule time at BT Test facility
as required from 14th June
Migration
Processes
• Migration Customer Experience run through to be
undertaken as a reminder for CPs
• BT to determine how Bedlinog & Wick will be
notified through the MCC portal
• Pre-migration schedule published
• 21CN Flag available (included in RS800)
• Emergency and critical process review with CPs
• Confirm regression process & SLAs
• Ensure appropriate personnel
attend ‘reminder’
webinar/operational readiness
wargames & any processes
implemented
• Use pre-migration schedule to
brief end users on outages
• Complete systems development
activity to use 21CN voice flag
Business
continuity
• BT Compliance statement against Industry
Business Continuity Requirements reviewed and
accepted by TIEPF
None
End User
comms
• Approach to be confirmed on comms specific to
Bedlinog & Wick end users and any lines
proactively groomed as a result of CPE
compatibility issues
CPs will be responsible for all
comms at Wick & Bedlinog (as
agreed through Comms WG)
CPE
Compatibility
• Mitigation based on BT engagement with CPE
Industry Associations directly [underway]
• BT/CP workshop to agree mitigation plan [18/4]
• CP Communications to support mitigation plan
Use the communications provided
and brief their customer facing
teams on CPE compatibility
plans, risks and processes
8
8
Interconnect Route Migration (DLE offload
via VICs) Review
Status Element
Description
• BT has completed formal VIC
Consultation closure process
through IPWG – no objections
• CMRs are now available to CPs
through the DEDs system on a
weekly basis
• Good feedback from CPs that
transfer process now operating
smoothly
• Completion of T3a activity by all CPs
will give final validation that all green
elements can be moved to blue for
complete
• Progressing early visibility of DLE
Offload schedule (6-12 months) to
facilitate early start to the
programme
Update/Next Steps
Admin Phase No o/S issues noted
Preparation
Phase
No o/S issues noted
Transfer
Phase
• T1& T2 transfers complete.
• T3a/b & 4 commenced with
all CPs signed up for 3a
Post Transfer Action:
Phase
CMRs to be analysed,
reviewed and fixes applied.
BAU VIC
Product
Billing accuracy for VIC
circuits and usage is now
key issue
Update: 13/08/08
9
9
Migration Communications
August 08 achievements
Switched-on information:
Switched-on materials (door drop and visuals ) have been reviewed and updated. Communications will commence from Nelson
onwards.
RAG
status:
Green
Corporate communications:
Issues/concerns:
The corporate communications material is close to completion, the pack will be issued to the experts group for final review
Time status remains at
and will then be issued. The pack contains:
amber status until
- Presentation.
Pathfinder plans
- Brochure – in PDF, in switched-on corporate branding template.
are finalised –
- Memo – for IT directors (or equivalent role) to use internally
which are expected
very shortly.
- Q&A pack – which provides a level of technical detail
Following requests, a word version of the brochure and a white labelled version of the presentation will also be created. Once
Confirmation of process of
finalised the material will be posted onto the corporate area of the Consult21 website.
ensuring that all
Pathfinder affected
Resellers – there are currently 470 reseller contacts on the database.
CPs are aware of
the MCC process –
September 08 work plan
raised as an issue
3rd September – corporate communications experts group scheduled.
within the
th
programme but to
5 September – main Communications working group scheduled.
date no satisfactory
th
12 September – Reseller communications experts group scheduled.
response apart
Quarterly webcall to be held – planning work and invite to be issued.
from we now have
an owner – issue
outstanding since
May. Now on Key
Issues Document
Status:
10
Time (A)
Cost (G)
10
Quality (G)
Customer Information
Sat. (G)
(G)
Contracts (MSA) as of 19th August 08
Key Milestones
July/August Achievements
RAG Status Green
Have imitated formal review with an agreed time plan and
way forward.
• Progress made but require evidence
on product launch process giving
timely contractual documentation for
next set of product launches
• Worried that some key players from
industry have moved on and invite
CPs to please take part especially as
we move into a period of intense
work. This call to arms has had a
good response and group moved to
Green
Key Issues (For Discussion)
Have published the MSA strategy document
August/September Work plan
Execute engagement calendar for formal review using
agreed review guidelines
Further follow up between industry & MSIL product manager
to conclude service specific comments
Status:
11
Time (A)
Cost (G)
11
Quality (G)
Customer Information
Sat. (G)
(A)
WG Issues & RAGs
Working Group Issues are defined as problems that are within the WG scope and will impede the progress of the WG
and cannot be totally resolved, without delaying known milestones, by the WG without outside help.
The outside help will be triggered by a formal escalation. Any WG that has one or more escalations currently flagged will
be deemed to be in status Red (shown against time indicator). If an issue has the potential to delay a key milestone it
should raise an Amber status flag, but no formal escalation will be raised. Once the escalation has been dealt with and
appropriate guidance given the escalation will be closed and the WG status will revert.
Other WG RAG status influences will be: Cost, Quality & Customer Satisfaction & Information, as in table below.
12
Indicator/Status
Red
Amber
Green
Time
Agreed key milestone date
cannot be met
Agreed key milestone date in
jeopardy
All milestones on track
Cost (resource)
WG failing due to lack of
resource
WG requires extra resource
No additional resource required
for WG
Quality
WG failing against Key
Processes Indicators (KPIs)
WG KPIs in jeopardy
All KPIs on track
Customer Sat.
Overall customer satisfaction
rated as poor
Overall customer satisfaction
rated as average
Overall customer satisfaction
rated as good
Information
Content not agreed causing
critical delays
Content agreed but delivery date
not agreed
Required content (to be)
delivered to time
12