Transcript End User Training

IP Communications
Training
6900 Series
Getting to Know Your Phone
Message
Waiting
Indicator
Settings, Directories, LCD Screen
VoiceMail
Soft Keys
Transfer, Conference,
Hold Keys
Navigation and Select
Buttons
Handset
Line Buttons
Speaker
Headset Button
Speakerphone
Button
Volume
Mute Button
Differences
This is a 6921 (2-line phone)
The only
difference
between a 6921
and a 6941 is the
number of lines, a
6941 has 4 lines.
On a 6941, the Line
Buttons will be on
each side of the LCD
screen
Placing a Call
Placing calls:
1. Do one of the following:
New
Call
Softkey
• Lift the Handset
• Press the Line button for
the line you wish to use
(Speaker button lights)
• Press the New Call
Softkey
• Press the Speaker button
• Press the Headset button
if you use a headset
Line
Buttons
2. Dial the number
Headset
Handset
Speaker Button
Dialing the Number
Inside Calls: Dial the Four
digit extension number
NOTE: Use *ext to dial
VM directly during
school hours.
Outside Calls: Dial “8” +
the number
Emergency Calls: Dial
911 or 8911
Answering an Incoming Call
To Answer an incoming call:
• Answer with the
speakerphone; either:
Answer
Softkey
– Press the Speaker button
– Press the Answer Softkey
– Press the Line Button for the
incoming call
Line
Buttons
• To take a call off speaker
phone, lift the handset.
• Answer with a handset:
– Lift the Handset just as you
would with your old phone
Headset
Handset
Speaker Button
Ending a Call
EndCall
Softkey
• Depending on how the
call was placed (or
accepted), do one of the
following:
Line
Buttons
– Press the Speaker button
– Press the Headset button
– Press the EndCall Softkey
Headset
Handset
Speaker Button
Softkeys
Example: Softkeys when handset is lifted
Soft keys change
depending on the
status on the
phone.
Softkeys:
when more
button is
pressed
Softkeys: first
screen
Examples of Soft Keys
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•
•
•
•
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New Call soft key will enable a new
call
The End Call soft key will end a
call
The Redial soft key redials the last
dialed number
Resume will continue a call that
was on hold
DND – Do Not Disturb – Silences
the Ringer
Fwd ALL – Forwards all calls to
entered number
Details – Shows call details
Divert – Sends call to Voicemail
Park – Parks a Call
Swap – (While transferring) Ends
the transfer and picks up original
call
Softkeys
Examples of Soft Keys
•
Hold
When you place someone on hold,
The only way to get the call back is to
either hit the Resume Soft Key,
Or hit the line button of the line that
has the call on hold
This makes it virtually impossible to
accidently hang up on someone
Hold Dedicated Key
Call Park
• While on a phone call, press the
“Park” soft key.
• This will immediately clear the
phone of the call.
• There will be a message on the
LCD screen that says “Call park
At xxxx”
• From any IP phone, dial the
number displayed on the screen
where the call is parked to
immediately pick up that call.
• If the call has not been picked
up after a period of time, the
system will call back the phone
that placed the call into park.
Park SoftKey
Transferring Phone Calls
• While on a phone call press
the “Transfer” dedicated key
• This will place the person we
were talking to on hold and
start a new call
• We dial the number of the
party that we want to transfer
the original call to.
• When we are ready to connect
the two parties to each other
we press the “Transfer”
dedicated again.
• All calls will clear from the
screen and your phone is
ready to make a call again
Transfer Dedicated Key
Making a Conference Call
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•
•
•
•
While on a phone call press the
“Conference” dedicated key
This will place the person we
were talking to on hold and start
a new call
We dial the number of the party
that we want to conference into
the original call.
When we are ready to connect all
three parties to each other we
press the “Conference”
dedicated key again.
The two calls will change to one
on the screen and it will say “To
Conference”.
Conference
Dedicated Key
Features Buttons
Up Arrow
Applications
Directories
VoiceMail
•Up Arrow: Pressing the up arrow will bring up your recently placed calls
•Applications: Call History, Preferences, Services, Phone Information, Admin Set.
•Directories: Personal Directory, Corporate Directory
•VoiceMail: Shortcut to VoiceMail
Retrieving Voice Mail
Phone Light
If the phone light is lit red, then that
means you have a new, unheard
message.
To retrieve your new message, press
the message feature button, and
follow the prompts.