Transcript Slide 1

Cisco Voice-over IP Telephony
Model 7911
4/28/2020
Model 7941
Model 7961
Overview
 Why Voice-over IP Telephony?
 Cost savings to the university over replacing traditional copper wiring based
alternatives—Cheaper to install, cheaper to operate, improved redundancy,
improved support
 Ability to stay in step with technological advancements in the realm of
telecommunications—e.g. video conferencing.
 It is NOT a traditional phone!!
 It is a COMPUTER that has phone functionality
 Single or multiple phone lines
 Model 7911 – 1 line only – can still handle 6 calls simultaneously
 Model 7940/41 – 2 lines – 6 calls per line
 Model 7960/61 – 6 lines – 6 calls per line
 Pixel-based display
 Caller-ID
 Access to additional phone features
 “Soft key” functions
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Overview -- Features
Advanced Features
Call
Transfer
Forwarding
Parking
Pickup
“Soft Keys” – keys that change labels based on context
Built-in four-way Conference Calling
Direct access to voicemail
Voicemail indicator light
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Overview -- Features
Directories
Missed Calls
Received Calls
Placed Calls
Other Services
Missouri S&T Departments
Missouri S&T Telephones
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Overview -- Resources
Telecommunications Website:
http://helpdesk.mst.edu/facultystaff/telecom/
Web-based Voicemail System:
http://voicemail.mst.edu
Programming Phone Features
http://ccmuser.mst.edu
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BASIC USAGE FUNCTIONS
•
•
•
•
•
•
•
•
•
Place a Call
Volume Control – Ring
Volume Control – Handset
Answer a Call
End a Call
Hold a Call
Mute a Call
Redial
ADVANCED USAGE FUNCTIONS
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BASIC USAGE
Volume Control -- Ring
Press

Pressthe
the-
button
to
button
decrease
thehandset
volume of
next
to the
to
the ring the volume
decrease
of thethe
ring+ button to
Press
increase
volume
of the
 Press
the
button
ring to the handset to
next
increase volume of
the ring
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VOLUME
CONTROL
BASIC USAGE
Volume Control -- Handset
Hold
 Hold the
thereceiver
receivertoto
your ear,
your
ear,press
press– oror+
volume
adjust
volumebutton
buttonto
next
to
the volume
handset to adjust
the volume
Press
Save soft key

Press
Save soft key
The
handset/speaker
volume
has been reset
 The
handset/speaker
volume has been
reset
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SOFT KEYS
BASIC USAGE
Place a Call

waysup
to place
a call:
 4
Pick
the handset
OR
 Pick up the handset OR
 Press
theNewCall
NewCall
 Press the
soft keysoft
OR key
 Pressyou
an available
button
begin toyou
makemay
the calldial
OR
 Once
hearline
the
dialtotone
 Press the SPEAKER button
the
telephone number
 Once you hear the dial tone you may dial the telephone
 Internal Extension -- Dial the extension
number

Extension
Dial the
 Internal
External
call ----Dial
3 +extension
telephone number
 External
call to
-- Dial
+ telephone
number
 Applies
both3 local
and long
distance external numbers
 Applies to both local and long distance external numbers
you
press
thean
3 outside
(for anline)
outside
 After
After you
press
the 3 (for
you willline)
hear ayou
will
hear
a slightly
tone line)**
slightly
different
dial tonedifferent
(indicating dial
the outside

(indicating the outside line)**
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BASIC USAGE
Answer a Call

“Line
is ringing,
pick up
 If
Lift
up1”the
handset
the
ORhandset and you will be
automatically connected to
 Lift
up the handset
the call
theis ringing,
 and
If any press
other line
Answer
soft key
lift up the handset
(or press
the SPEAKER button) and
press the Answer soft key,
OR press the line button
next to the ringing line
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LINE “2”
BUTTON
SPEAKER
BUTTON
BASIC USAGE
End a Call
Hang
OROR
 Hangup
upthe
thehandset
handset
Press
softsoft
keykey
andand
hanghang
up ORup

Pressthe
theEndCall
EndCall
Press the SPEAKER button
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BASIC USAGE
Hold a Call
While
 While on
onthe
thecall,
call,press
the Hold
key
press
thesoft
HOLD
button
To
return to a call, press
 Button
lights
upkey
when
the
Resume
soft
call is on hold
If multiple calls are on
 To return to a call,
hold, select the Line
press
Buttonthe HOLD
button again

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Button goes dark
HOLD BUTTON
BASIC USAGE
Mute a Call
 Press the MUTE button to
prevent the party from
hearing you although you
can hear them
 MUTE button lights up
 To deactivate the mute
feature and resume the call,
press the MUTE button
again
 MUTE button goes dark
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MUTE
BUTTON
BASIC USAGE
Redial
Lift the handset and press the Redial soft key
or
Press the Redial soft key to simultaneously
activate the speaker and redial the last
number called.
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ADVANCED USAGE FUNCTIONS
CHOOSE ONE:
•
•
•
•
•
•
•
•
•
•
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Transfer a Call
Forward All Calls
Conference Calls
Call Park
Call Pickup
Phone Settings
Services
Directories
Voicemail
BASIC USAGE FUNCTIONS
ADVANCED USAGE
Transfer a Call
 While on the call, press the Transfer soft key (this places the
caller on hold)
 Dial the extension number of the party you are transferring
the call to
 When the party answers, announce the call and press the
Transfer soft key again
 If the party refuses the call and hangs up, press the Resume
soft key to return to the original call
 If the phone rings without an answer, press the EndCall
button, then press the Resume soft key to return to the
original call
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ADVANCED USAGE
Forward All Calls
Press the CFwdALL soft key (you will hear two
beeps)
Dial the extension (on campus) or 3 +
telephone number (off campus) to which all
calls will be forwarded
A flashing right arrow will appear on the LCD
display next to the line number that has been
forwarded
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ADVANCED USAGE
Cancel Forward All Calls
Press the CFwdAll soft key (you will hear two
beeps)
The flashing right arrow on the LCD display
will disappear indicating that Forward All Calls
has been deactivated
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ADVANCED USAGE
Conference Calls
While you are already on a call…
Press the More soft key and then press the Confrn soft key
(this will automatically initiate a new call and place the
other party on hold)
Dial the extension or 3 + the telephone number of another
party
When the party answers, press the Confrn soft key again
and the party will be added to the conference call
Repeat steps 1 through 3 to add additional parties to the
conference call
Four person maximum
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ADVANCED USAGE
Conference call options

a conference
call on call
hold,on
press
the Hold
softthe
key
 To
Toplace
place
a conference
hold,
press
(the other parties can talk among themselves but they cannot
HOLD
hear you)button (the other parties can talk among
themselves
but they
cannot
hear
you)
 Hold function allows
caller on
hold to listen
to KMST—NOT
recommended for conference calls!
HOLD function allows caller on hold to listen to
 To place
a conference
call on speakerphone,
press the
KMST—NOT
recommended
for conference
calls!
SPEAKER button
 To monitor a conference call on speaker, press
 To mute a conference call on speakerphone, press the MUTE
the
Monitor
soft
and hang up the handset.
button
to turn off
the key
microphone

to to
thethe
conference
call, simply
up thepick
handset
 To
Toreturn
return
conference
call,pick
simply
up

the handset.
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ADVANCED USAGE
Call Park
While on the call, press the more soft key until the
Park tab appears on the LCD display
Press the Park soft key (the LCD display will show
the number to which the call is parked)
Note the Call Park number
Hang up the handset
From any Cisco phone, dial the Call Park number to
which the call was parked
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ADVANCED USAGE
Call Pickup
When the phone rings at an extension within
your call pickup group:
Pick-up the handset
Press the more key one time
Press the PickUp key
The call to be picked up will begin to ring on your
phone
Press the Answer key and you will be connected
to the call
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ADVANCED USAGE
Services
Press the
Press
theSERVICES
SERVICESbutton
button
 Use the SCROLL button to select Services option on
Use
the SCROLL
the Settings
Menu button to select an option
theSelect
following
list:
 from
Press the
soft key
to display the list of services

available:
Missouri S&T Departments
Missouri S&T Departments
Missouri
S&T Telephones
 Missouri S&T Telephones

Use thethe
SCROLL
choose
you want
Press
Selectbutton
soft to
key
to gothetoservice
that service


Press the Select soft key to go to that service
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ADVANCED USAGE
Services (cont’d)
Missouri S&T Departments Directory
Use the number pad to enter the name of the department
Press the Submit soft key to lookup the department’s
number
Each number corresponds to 3-4 letters, so you will need
to press the number more than once for most letters
E.g. ECON  Press 33-222-666-6 to get E-C-O-N
Returns “Economics & Finance – 4800”
Press the Dial soft key to dial that number automatically
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ADVANCED USAGE
Services (cont’d)
Missouri S&T Telephones Directory
Enter the last name (whole or in part) of the individual
using the number pad
Press the Submit soft key to look up an individual
Each number corresponds to 3-4 letters, so you will need
to press the number more than once for most letters
E.g. DEW  Press 3-33-9 to get D-E-W
Returns 1 or more names starting with “DEW” and their numbers
Use the SCROLL button to select the name/number you want
Press the Dial soft key to dial that number automatically
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ADVANCED USAGE
Directories
Press the
the SERVICES
button
to view a list of
Press
DIRECTORIES
button
services
Use
the SCROLL button to select the Directory
 Use the SCROLL button to select the
you
want tooption
view
Directories

Press the
the Select
soft key
a list
Press
Select soft
key to
to view
choose
anofoption
available
directories:
from the following list of available directories:

Missed Calls
Missed
Calls
 Received Calls

Placed Calls
Received
Calls
 Speed Dial – configured through web application; visit
Placed Calls
http://helpdesk.mst.edu/facultystaff/telecom for more
information

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ADVANCED USAGE
Directories (cont’d)
Missed Calls – calls that you were not available to
answer
Use the SCROLL button to select a missed call
Up to 32 missed calls can be stored on the phone
Press the Dial soft key to dial the number
Off-campus phone numbers may require you to press the EditDial
soft key in order to insert a “3” in front of the number before
dialing
Press the Delete soft key to remove the call from your
missed call list
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ADVANCED USAGE
Directories (cont’d)
Received Calls – answered calls
Use the SCROLL button to select a received call
Up to 32 received calls can be stored on the phone
Press the Dial soft key to dial the number
Off-campus phone numbers may require you to press the EditDial
soft key in order to insert a “3” in front of the number before
dialing
Press the Delete soft key to remove the call from your
received call list
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ADVANCED USAGE
Directories (cont’d)
Placed Calls – calls you initiated
Use the SCROLL button to select a placed call
Up to 32 placed calls can be stored on the phone
Press the Dial soft key to dial the number
Off-campus phone numbers may require you to press the EditDial
soft key in order to insert a “3” in front of the number before
dialing
Press the Delete soft key to remove the call from your
placed call list
4/28/2020
ADVANCED USAGE
Voicemail
Unified Messaging
Integrates traditional voicemail storage with Exchange
email storage
Messages show up in your Exchange Inbox and your
phone’s voicemail indicator light
Can hear voicemail from either location: email or phone
Remove voicemail through phone removes it from Inbox
Remove voicemail from Inbox removes voicemail from
phone
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ADVANCED USAGE
Voicemail (cont’d)
Message shows up in Exchange
Inbox and on IP Phone
Incoming voicemail message
is placed on server
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ADVANCED USAGE
Voicemail (cont’d)
Message in Exchange Inbox and on
IP Phone
Remove message
from Phone,
removes it from
server, which
removes it from
Exchange as well
4/28/2020
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ADVANCED USAGE
Voicemail (cont’d)
Message in Exchange Inbox and on
IP Phone
Remove message from
Inbox, removes it
from server, which
removes it from
Phone as well
4/28/2020
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ADVANCED USAGE
Voicemail: Set Up
Set
forfor
thethe
firstfirst
timetime

Set up
upVoicemail
Voicemail
Press

Pressthe
theMESSAGES
Message button
soft key
Record
Name,
Personal
Greeting
and

Recordyour
yourRecorded
Recorded
Name,
Personal
Greeting
change
your Passcode*
and
change
your Passcode*
Follow
prompts
all the
through
to the to
end

Followthe
thevoice
voice
prompts
all way
the way
through
the endpasscode for voicemail is 3414841**
*default
*default
forASAP,
voicemail
is 3414841**
**Changepasscode
this passcode
new passcodes
must
**Change
thisdigits
passcode ASAP, new passcodes
be at least six
must be at least six digits
4/28/2020
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ADVANCED USAGE
Voicemail: Check Messages
To
messages:

To check
checkyour
yourvoicemail
voicemail
messages:
Press
onon
your
phone

Pressthe
theMESSAGES
Messagebutton
soft key
your
phone
Enter
after
thethe
prompt

Enter your
yourpasscode
passcode
after
prompt
Press
messages

Press11totohear
hearyour
your
messages
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ADVANCED USAGE
Check Voice Mail from an outside line
Dial the Voice Mail Number (341-7999)
At the “enter your id number” prompt, enter
your telephone extension number
Press the # key
Enter your passcode
Press the # key
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ADVANCED USAGE
Voicemail: Unity Express
 While on an established call, press the
Transfer soft key
 Press the * key
 Dial the telephone extension number
 Press the Transfer soft key again
4/28/2020
More Information
helpdesk.mst.edu/facultystaff/telecom
4/28/2020
Fin