Transcript Document

Lord Fairfax Community
College
IP Phone & Voice-Mail Training
IP Phones
2
IP Phones
• On-line help
• Handset, Headset and
Speakerphone
• Placing a call
• Answering a call
• Ending a call
• Muting a call
•
•
•
•
•
•
Placing a call on hold
Transferring a call
Adjusting ringer volume
Changing the ring sound
Changing the LCD contrast
Placing a conference call
3
IP Phone – 7960 (6 line phone)
4
IP Phone – 7940 (2 line phone)
5
IP Phone – 7940
Time, Date and DID Number
6
IP Phone – 7940
Extension Number(s)
7
IP Phone – 7940
Status Bar
8
IP Phone – 7940
Soft Keys
9
IP Phone – 7940
Scroll Button
10
IP Phone – 7940 Messages, Settings,
Directories, Services and Help
11
IP Phone
• Changing the LCD Contrast
– Step 1 Press the settings button.
– Step 2 Select the Contrast option on the Settings menu.
– Step 3 Press the Up or Down soft key to set the desired intensity.
– Step 4 Press the OK soft key to accept your changes.
– Step 5 To save this contrast setting, press the Save soft key. Otherwise,
press the Exit soft key to exit the Settings menu.
12
IP Phone
• Accessing Online Help
– The Cisco IP Phone 7960 includes detailed online help for most phone
keys and functions.
 Press the i button and then any key to display online help for that key.
13
IP Phone
• Adjusting the Ringer Volume
– To change the volume used by the ringer:
– Step 1 Press the volume key to hear a sample ring.
– Step 2 While the ring plays, press the up or down volume key to adjust
the volume to the desired level.
– Step 3 To save the ring volume setting, press settings and then press the
Save soft key.
14
IP Phone
• Changing the Ring Sound
– Step 1 Press the settings button.
– Step 2 Select Ring Type from the Settings menu.
– Step 3 Press the Select soft key.
– Step 4 To scroll through the list of ring types, press the scroll key.
– Press the Play soft key to hear the selected ring type.
– Step 5 When you find the ring you want, press Select and then press the
OK soft key.
– Step 6 Press the Save soft key to save your selection and exit the
Settings menu.
15
IP Phone
• Using the IP Phone Directories
– Missed Calls
– Received Calls
• Important note on Missed and Received calls:
– Remember that a “9” is needed to place outgoing calls. If you pick on of the
missed or received calls from the list, press the “EditDial” softkey and insert a
“9” in front of the number.
– Placed Calls
– Corporate Directory
• Search by First Name, Last Name or Directory Number
• You only need to put in the first couple letters, then press the “Search” softkey
16
IP Phone
• How to Use the Handset, Speakerphone, and Headset
– You can place and answer calls with the handset, speakerphone, or a
headset.
• Adjusting the Volume
– Step 1 To increase or decrease the volume of your handset, headset, or
speakerphone, press the up or down volume button.
– The volume buttons adjust the volume for the currently active voice
receiver.
– Step 2 To save the volume setting for future calls, press settings and
then press the Save soft key.
17
IP Phone
• Placing a Call Using a Telephone Number
– You can place a call with the Cisco IP Phone 7960 in any of the following ways:
• Lift the handset and dial the number.
• Press a line button and dial the number.
• If using a headset, press HEADSET and then dial the number.
• To use the speakerphone, press SPEAKER and dial the number.
• Press the NewCall soft key and dial the number. This method works for all speaker
modes.
• *40 can be used for VCCS IP telephone conferencing. Ex. Dial *40, 540-351-1501.
• Dial 6 followed by internal non-Cisco VoIP telephone. By dialing a 6, the telephone
system automatically adds 868 prefix.
18
IP Phone
• Answering a Call
– You can answer a call using the handset, headset, or speakerphone.
 To use the handset, lift the handset.
 To use a headset, press HEADSET.
 To use the speakerphone, press the Answer soft key or the SPEAKER button.
• Ending a Call
– If using the handset, hang up the handset.
– If using the headset, press the EndCall soft key. This method also works for all
speaker modes.
– If using the speakerphone, press SPEAKER.
19
IP Phone
• Muting a Call
– While in a call, you can mute the handset, headset, or speakerphone.
– To mute a call, press MUTE.
• To disengage mute, press MUTE again.
20
IP Phone
• Call Forward
– While the phone is idle, press the “CFwdAll” softkey
– You will hear two beeps, after the beeps dial the number you want your
phone to forward to. If it is an external phone number, remember to
insert the “9” for to get an outside line.
– The status window will show “Forwarded to” and the number you are
currently forwarding to.
• To disengage Call Forward, press the “CFwdAll” softkey,
you will hear a one beep notification that Call Forwarding
has been turned off.
21
IP Phone
• Placing a Call on Hold
– While in a call, you can place the call on hold, so that the caller cannot
hear you You can answer other calls while a call is on hold.
– To place a call on hold, press the Hold soft key.
– To return to the call, press the Resume soft key. If multiple calls are on
hold, use the scroll key to select the desired call before you press
Resume.
– If multiple calls on multiple lines are on hold, press the line button of the
line to which you want to switch and use the scroll keys to select the
desired call before you press Resume.
22
IP Phone
• Transferring a Call
– To transfer a call to another phone:
• Step 1 During a call, press the Trnsfer soft key. This places the call on hold.
• Step 2 Dial the number to which you want to transfer the call.
• Step 3 When you hear ringing, press Trnsfer again, or when the party
answers, announce the call and press Trnsfer.
• Step 4 Hang up if the party accepts the call.
– If the party refuses the call, press the Resume soft key to return to the
original call.
23
IP Phone
• Placing a Conference Call
– To turn a call into a conference call:
– Step 1 During a call, press the More soft key and then the Confrn soft
key. This will automatically select a new line and place the other party
on hold.
– Step 2 Place a call to another person.
– Step 3 When the call connects, press Confrn again to add this person to
the conference call.
24
IP Phone
• Call Park
– Call park allows you to place a call on hold so that it can be retrieved
from another phone in the system. For example, if you are on an active
call at your phone, you can park the call to a call park extension such as
1030. Someone on another phone in your system can then dial 1030 to
retrieve the call.
– Step 1 During a call, press the More soft key and then the Park soft key.
This will automatically place the call into call park mode. The display
will tell you the location of the parked call.
– Step 2 To retrieve that call from call park, from another phone in the
system, dial the call park number and the call will continue.
25
IP Phone – Web Access
Note: This feature will be enabled in the near
future.
26
IP Phone
•
Speed Dial Numbers
Note: If you need assistance with this task, please contact Steve Bowen 540-868-7197
Step 1 - Go to http://164.106.102.228/ccmuser and log on using the
UserID and password.
Step 2 - Click Add/Update your Speed Dials.
27
IP Phone
Step 3 - Configure the Speed Dial Number and the Label.
Step 4 - Press Update Button
Step 5 - Press **#** on the Cisco IP Phone to reset it for
changes to take effect.
Note: This will disrupt any active communication on that phone.
28
Unity Voice-Mail
29
Unity Voice-Mail
•
•
•
•
•
•
•
•
Initial setup
Accessing voice-mail internally
Accessing voice-mail externally
Leaving a internal voice-mail
Forward calls to voice-mail
Transfer a call to voice-mail
Voice-mail hints
Menu Structure
30
Unity
• Initial setup
– From your extension:
• Step 1 Dial the voice-mail extension or press the messages key.
• Step 2 When you hear the prompt to enter your password use the first time
default of 01359.
• Step 3 Unity will then guide you through setting up your mailbox.
• Example greeting: Hello! You have reached the voicemail of (your name).
I have either stepped away from my desk or I’m on the other line. Please
leave you name and message and I will return your call as soon as possible.
If you require immediate attention, press 0 to be transferred to the company
operator for assistance. Thank you!
31
Unity
• To access voice-mail internally
– From your extension:
• Step 1 Dial the voice-mail extension or press the messages key.
• Step 2 When you hear the prompt to enter your password enter your password with a
# at the end.
• Unity will then welcome you and give the number of new messages and saved
messages.
– From another extension:
• Step 1 Dial the voice-mail extension or press the messages key.
• Step 2 When you hear the prompt or greeting enter *.
• Step 3 The system will prompt you for your user id. Enter your extension followed by
a #. The system will then prompt for your password, enter your password with a # at
the end..
32
Unity
• To access voice-mail externally
– Step 1 Dial the external voice-mail number.
– Step 2 When you hear the greeting begin enter *.
– Step 3 The system will prompt you for your user id. Enter your
extension followed by a #. The system will then prompt for your
password, enter your password with a # at the end.
33
Unity
• To leave a message in an employees mailbox
– Step 1 Access your mailbox.
– Step 2 Press option 2 “To Send a Message”
– Step 3 Follow the prompts to record and send the message.
• To forward your phone to voice-mail (do not disturb)
– Step 1 Press the Soft Key [CFwdAll]
– Step 2 You will hear two beeps.
– Step 3 Enter the voice-mail number.
34
Unity
• To transfer a caller into an employee’s voice-mail
– Step 1 During the call press the soft key [Transf…].
– Step 2 Dial the voice-mail extension.
– Step 3 If prompted for your password, press the # key.
– Step 4 Dial the extension of the employee the caller wants then press the #2 keys
after. (Example 9999#2)
– Step 5 Press the transfer again. The call is transferred to the mailbox.
• Optional Method (If configured on the system)
– Step 1 During the call press the soft key [Transf…]
– Step 2 Dial “*” followed by the recipient’s voicemail extension
– Step 3 Press the [Transf...] soft key to release the call
35
Unity
• Unified Messaging
– Your voicemail messages will appear in your Outlook Inbox
– Opening the voicemail message will bring up an Outlook Form which will
have a media bar allowing the message to be played
– By clicking the Triangle at the beginning of the media bar will present you
with options on how to play the message
• Play to sound card and speakers
• Play to Phone
– If you select the option to play the message to the phone, the first time
you press the “Play” button, a pop-up window will apear
– Place the following information in the popup-window:
– Extension (Your extension)
– Cisco Unity Server – 10.18.1.6
36
Unity
• Voice-mail Hints
– You do not have to wait for the menu options to finish playing. If you know the
feature number you want, just press it.
– When getting an employees greeting, you can press the # key to skip the greeting
and record the message.
– Pressing the # key while listening to a message will stop it from playing and give
a list of options.
– During your greeting a caller can dial an extension number and be transferred
from your mailbox to the other extensions phone. If you wish your callers to use
this function, record this in your greeting.
– To forward a voice-mail message, press 5 after the message. After forwarding,
choose the corresponding option to save or delete the original message.
– To reply back to an internal message, press 4 after the message. After replying,
choose the corresponding option to save or delete the original message.
37
Unity Menu Structure
38
Unity Menu Structure
39
Questions?
40