Transcript Welcome [helpdesk.sullivan.edu]

Cisco IP Phone
7911, 7941, 7961 Series
Basic Call Handling
Soft Keys

The black buttons under the screen. The
functions of the buttons change depending
on the state of the phone.
Ways to Dial
•Dial number while off hook and then press the dial soft
key
•Lift the handset and dial the number using the dial pad.
•Locate the call in the directory and Edit Dial if needed,
pickup handset.
•Push the Headset button, and then dial
•Push the Speaker button, and then dial
• Features not available on all models
Basic Dialing Information
•Call for emergency: 911 or 9911
•Dial 0 to campus switchboard
•Dial an internal extension to reach any SUS
employee: dial 4 digit extension XXXX
•Dial a local call: dial 9+XXX-XXXX
•Dial a call local to Louisville/Lexington:
9+XXX-XXX-XXXX
•Dial a long distance number: dial 9+1+XXXXXX-XXXX – long distance codes will remain
the same.
Answering a Call
•Pick up handset
•Push Headset button
•Push the Speaker button
•Push the Answer Softkey
•Features not available on all models
Answering a second call (Call Waiting)
•Press the Answer soft key. This will automatically put your
first call on hold and answer the second call. To get back to
your first call, press the hold soft key, use the scroll key to
move up to the first call, hit the resume soft key.
Features not available on all models
Ending a Call
•Hang up
•Press the End Call softkey.
•To end a headset call, press the Headset
button or End Call softkey.
•Features not available on all models
Redial the Most Recently Dialed #
Lift the handset and press the Redial soft
key
Call Pickup

If you are a member of a call pickup group
you can answer another members phone
from your phone
Call Pickup

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
Pick up the handset
A Pickup softkey will appear, press it
The caller will show on your screen
–

The phone will continue to ring on both phones
Select the answer softkey
Transfer Calls

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Blind Transfer – transfer call without
speaking with the person you are transferring
to or waiting to see if they answer.
Consult Transfer – Consult with person you
are transferring call to.
*Transfers can be done internally or
externally
Transfer Calls
1. During a call, press the Transfer soft key.
This places the call on hold.
2. Dial the number to which you want to
transfer the call and press the Transfer
soft key again.
3. Hang up.
Transfer to Voicemail

To transfer a call directly to a user’s
voicemail:
–
Select Transfer * ext # Transfer
Forward All Calls
1. Press the CFwdAll soft key.
2. Enter the four digit internal extension or
9+the external number you would like to
forward to. The LCD screen shows that your
calls are being forwarded.
3. Calls can be forwarded to voicemail. Press
the CFwdAll soft key and then the voicemail
or Msgs button
Cancel Call Forward

Press the CFwdAll soft key
Conference Calls
1. During a call press More and the Confrn soft key. This places
the call on hold and opens a new line.
2. Dial the second party.
3. When the call connects, press the Confrn soft key again to add
the new party to the conference call.
4. Limit: total of 6 parties. The 7911 IP Phones total of 4 parties.
5. To see who is currently on the Conference call, use the Conflist
softkey to view all parties.
Conference Call Tips
•The person who initiated the call can hang up and the
other participants can continue to converse.
•To transfer a conference call to another telephone,
press the Trnsfer soft key, dial the number to which
you want to transfer the call, and press the Trnsfer
soft key again. All parties are transferred to the new
phone.
Adjusting the Ringer Volume
•Press the up or down Volume key while the
handset is in the cradle.
•To change your ringer, press the Settings
button, press 1 (User Preferences), press 1
(Rings), Press Select softkey
•This will bring up the different Rings. You can
play them and choose which one you would
like to use as your default ring.
Adjusting the Handset Volume
•During a call, press the up or down Volume button.
Press the Save soft key to apply the new volume level to
future calls.
To Send an active Call to Voicemail
Use the iDivert soft key on your phone
If your phone is ringing, the iDivert soft key will
appear. Press it to send the caller to
voicemail
When on an active call, hit the “More” soft key
twice and the iDivert soft key will appear.

Mute a Call
•Press the Mute button for 7941 or Monitor
for 7911.
•The mute button lights when a call is muted,
indicating that the other party cannot hear you.
•To disengage mute, press the Mute button
again or lift the handset.
•Features not available on all models
Changing the LCD Contrast
1. Press the Settings button.
2. Press 1. User Preferences
3. Press 3 on the dial pad to select Contrast or use the
Navigation button (up/down arrow) to highlight Contrast and
press the Select soft key.
4. Press the up or down soft key to change the contrast to the
desired level.
5. Press the OK soft key and then the Save soft key to save
your setting.
Using the Directories
1. Press the Directories button.
• Missed Calls: Press 1 to select.
• Received Calls: Press 2 to select.
• Placed Calls: Press 3 to select.
• Corporate Directory: Press 5 to select
2. Use the scroll bar to highlight the desired call, then pickup your handset
(or push the Headset or Speaker button).
3. Note: The phone will save up to 32 Missed, Received, and Placed calls.
When there are more than 32, the oldest call number is overwritten.
4. You can use the scroll bar, then Select to choose from the directory also.
Clear Call History
1. Press the Directories button.
2. Select Missed, Received or Placed calls
3. Press the Clear soft key.
Voicemail
How Do I Set Up My Mailbox?
Press the Messages button
Enter the pin provided in an
email form Microsoft Exchange
Follow the system prompts
-Say your name (you won’t be
included in the automated
directory unless you do this)
-Enter a greeting
-Go to option 3 of Personal
Options to change your pin
Messages
Button
Missed Call notification in email

When you have a missed call you will receive
an email message.
Voice Mail notification in email

When you have a voice mail, you will receive
an email message.
How Do I Check Messages from a Phone?

From Internal Phone
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Press the messages button or dial the VM extension
(5666)
Enter your pin, press #
Retrieve your voice mail or email messages
From an External Phone
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Dial 1-800-471-6446 or 502-413-8999
Enter your extension
Enter your pin, hit #
Retrieve your email, voice mail, calendar etc.. by saying
what you are looking for
Questions???