Transcript Slide 1

Eric Kelsey
Class Outline:
1) Phone Features
2) Call Communicator
3) Call Handling Modes and Call Forwarding
What’s in it for me?
The goal of this class is to give you a
brief overview of the ShoreTel System
and provide you with time-saving tools
to make communication easier.
For some of you, this will be information
overload! If something that we cover is
less than clear, please…
ASK QUESTIONS!!!
Programmable call
appearance buttons
Eight custom buttons
with
tri-color LED
indicators
show active,
incoming, and
on-hold calls.
Audio Control Keys
Volume button
controls handset,
headset, speaker,
and ring volume.
Mute, Speaker, and
Headset buttons
illuminate when
functions are
active.
Indicator LED
Flashing light alerts you to incoming calls and
unheard voice messages.
Soft Keys
Context-sensitive,
functions defined
in display area.
Navigation key pad/selector button
Lets you select options in the
interface.
Function Keys
Perform core
telephony
functions:
Voicemail,
Directory,
History,
Transfer,
Conference,
Hold
Placing Calls
• Dial Extension
• Use Directory
– Scroll using navigation pad
and selector button
– Filter
 You can filter by first name,
last name, or extension.
– Dial Soft Key to dial
selected extension
– Exit Soft Key to return to
main display
• Dial 9 first to place external
call
Incoming Call
• Answer
–
–
–
–
Lift Handset
Answer Soft Key
Speaker Button
Headset Button
• Send to Voice Mail (VM)
– To VM Soft Key
– Press Voice Mail button
– Press #
• Call Diversion
– Transfer, Extension, Transfer
Re-dialing and Checking Missed Calls
• To view a list of recently dialed, received, and
missed calls
– Press HISTORY function key
– Use the Navigation Pad key to scroll a list of calls
– Press the Selector Pad or Dial soft key to dial a call
• Press More Soft Key
– This will give you certain options:
Delete Soft Key: delete individual history items
Filter Soft Key: Sort by To, From, and Missed Calls
Transferring Calls
•
Press Transfer Function Key. This places the caller
on hold immediately.
•
Dial the number OR use the directory
– Blind Transfer
 Hang Up or Press the Transfer soft key
– Consultative Transfer – Preferred Method
 Press Consult soft key to talk to the Recipient
 Press Yes soft key OR hang up to
complete the transfer
 Press Cancel soft key to return to the
call
– Send to Recipient’s Voice Mailbox
 Press More soft key
 Press To MB soft keyPress Intcom soft key
Conferencing Calls
Press Conference Function Key to start – this puts
the first party on hold
• Blind Conference – move party directly into
conference
– Press Conference soft key to ring the party directly
into the conference
• Consultative Conference – allows discussion
before joining the conference
– Press Consult soft key to speak with the recipient
before ringing them into the conference
 Press Yes soft key to complete
 Press Cancel soft key to return to a two party call
After a conference is established
• Press Show soft key to display all conferenced
parties
– To Disconnect a Caller scroll to the party and press the
Drop soft key
Pickup
Pickup
• Pressing the Pickup soft key on your screen
will allow you to answer a ringing phone. To
complete a call pickup:
– Press Pickup.
– Dial Extension
– Press Pickup
Park
Park
• The Park soft key on your idle screen allows you to place a
call on hold at another extension. During your active call:
– Press Park
– Dial Extension
– Press Park
Unpark
Unpark
• The Unpark soft key on your idle screen allows
to bring a call that is on hold to your extension
– Press Unpark
– Dial extension where call is currently on hold
– Press Unpark
Voice Mail
Initial Set-Up
• Password: 1234
• At first log-in,
change to new 4 to
6 digit code
• Record first AND
last name
Voice Mail
To Check Voice Mail:
• From your phone:
– Press # to access
Voice Mail system
Enter Password
Then #
– Press Voice Mail
key for Visual VM
Visual Voice Mail
• Visual VM Window
– Press Voice Mail key
to access
– Enter Password
Press Play Soft Key
to listen to message
Press Call Back Soft
Key to call sender
directly
To save or show
saved messages,
press More Soft Key
To delete, press
Delete Soft Ket
And now for the fun part…