Transcript IPitomy 550 User Guide - Advanced Networking, Inc.

Introducing
The IP550
IP Telephone
Things you should know about an IP
Telephone system
 The IPitomy system has many of the same features of traditional business
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
telephone systems.
The telephone has some new functionality that streamlines the way your
phone operates.
Some of the features you will recognize from past business telephone
systems you have used before.
Some of the features you may recognize from cell phone technology.
While you may have to get used to a new set of features and
functionality, it won’t take you long to appreciate the new technology
and get the most out of it.
What is so different about IPitomy?
 The system runs on the LAN. It shares the network with all
of the other devices like PC’s, printers and routers.
 The phones can be unplugged from the LAN and plugged in
anywhere and the phone extension number stays the same.
 Phones can be configured to work anywhere there is a
broadband Internet connection; including from anywhere
outside the building.
What should I expect with my new
phone?
 Your new phone will have many of the same features.
 Transfer, park, call pickup, etc.
 Some of the features are new:
 Missed, Answered and Dialed call tracking
 Call forwarding to mobile phones
 Single button for call transfers.
 Voice Mail to Email
 No need to put a call on hold to answer another line; just press the line key
and the caller is automatically put on hold.
 Much more…
Basic Features
Fixed keys
 Service
 Phonebook
 Transfer
 Redial
 Conf
 Hang up
 Volume Control
 Menu
 Mute
 Hold
 Speaker/Headset
Programmable
Keys
Programmable keys are
pre-programmed to make
using the phone system
easy and productive.
•Park
•Voice mail
•Pause
•Pickup 701
•Pickup 702
•Pickup 703
Soft Keys
Soft keys provide the
maximum in flexibility.
Use Soft Keys for:
•Speed Dial
•Busy Lamp
•Feature Keys
•Call Forwarding
•Call Pickup
•Call record
•Page
•More…
LCD Display
Soft Keys
Your phone can have 20
soft keys. You can see
5 at a time.
• Soft keys can be set up as
feature keys for features like call
pickup or call forwarding.
• Soft keys can monitor the
busy status of up to 5 other
extensions. When the busy
lamp is flashing, you can pick up
that persons call. When it is on,
they are on a call.
• Soft keys can be programmed
as speed dials.
• Press the more key to access
additional soft keys.
Jim
Mary
Tim
Pickup
Chicago
More
LCD Display
Incoming Call
 Caller ID
 Phone Answering
Options:
 Pick up handset
 Press Speaker key
 Press Answer Key
 Press Ignore to send
caller to Voice Mail
 Press Speaker Key
twice for headset
Answer
Ignore
LCD Display
While on a Call
 Active Line
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
Indicator
Extension
Number
Extension Name
Caller ID
Call Timer
Soft Keys
Inbound
Shows
This
Elapsed
Soft
Keys
is the
what
Caller
time
can
phones
name
line
ofbe
ID
the
is
of
programmed
Name
extension
being
the
current
and
Number
used.
number.
extension
call.
as
features,
Useuser.
the
speed
arrow
dials
keys
or to
navigate
busy
lamptostatus
other lines,
indicators.
or
simply press the line key.
Dialed Calls
Missed Calls
Answered Calls
Press the Service key to access
the list of Dialed, Missed and
Answered Calls.
Use the center navigation rocker
switch to select which call list to
view.
Press show or right arrow
navigation key to see the list.
Use the rocker switch to select the
call from the list.
Press Detail to select the call.
Dial the number by pressing dial
Save to the phone book (PB)
Press Quit to exit
SERVICE
Dialed
001
Call List
Number: Call
1*Dialed
1*2069870045
2069870045
List
2 3408967
Line:
Missed
1 Call List
3 5612356193
Fri
Answered
Mar 20 03:30
Call PM
List
4 8904356
Dial
Show
Detail
Save to PB
Quit
Phone Book
To access the phone book
press the phone book key.
Your phone will store a record
of each missed call that rings
to your extension. The
missed call record is the
name and number as it is
available from the telephone
service provider.
The call information can be
stored in the phone book for
dialing out. Numbers can be
entered and edited in the
phone book too.
To exit the phone book, press
quit.
Press Add New to add
a new entry
Detail
Search
Add New
Delete
Quit
Line Keys
Each line key represents a
separate call on your phone.
If you place a call on hold, the line key
will blink while the caller is holding.
To transfer a caller, it is not necessary to
put them on hold first using the hold
button. Just press the transfer key and
the first call is automatically placed on
hold.
Dial tone will be heard on the second line
and any number can be dialed. You can
press the transfer key again to blind
transfer the call or wait for the other party
to answer. After the other party answers,
you can press the transfer key again or
just hang up.
Making a Call
New Technology
Improved Performance
Your new phone is based upon IP
technology. It works similar to a cell
phone with some of the same
features of a traditional business
telephone.
For best results –
DIAL NUMBER FIRST
After dialing:
Pick up the handset or,
Press the speaker button for a hands free call.
The speaker button also enables the headset.
Press the speaker button two times to enable
the headset.
Pressing a line key will start a hands free call
too.
When dialing before going off hook, you gain
the advantage of having the backspace key.
You can also dial by picking up the handset or
pressing speaker and dialing the number.
2068950102
Dial
Backspace
Quit
LCD Display
Idle Display
The LCD Display shows
voicemail status, missed
calls, busy lamps, speed dials
and feature soft keys.
• The display shows how many
new/old voice mails are in your voice
mail box.
• The Blue message waiting light
indicates new messages are in your
mailbox.
• Missed Calls are kept on the
missed calls list. Press the Service
button to view missed, answered and
dialed calls. Missed calls can be
easily returned by just selecting the
missed call and pressing dial.
• Date and time are synchronized
with an Internet Time Server for
maximum accuracy.
How Do I Transfer a Call
Attended Transfer
1.
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3.
4.
5.
While you are on an active call, press the transfer key. You will receive
dial tone from the next available line.
Dial the number you want to transfer the call to.
Wait for the other party to answer.
When the other party indicates they would like to take the call, press
the transfer key or just hang up. If the other party decides not to
accept the call, press the drop soft key or press the original line key.
You now have the original party back on the line.
How Do I Transfer a Call
Blind Transfer
While you are on an active call, press the transfer key. You
will receive dial tone from the next available line.
2. Dial the number you want to transfer the call to.
3. Press the transfer key again to release the call to the dialed
extension.
1.
How Do I Transfer a Call
Transfer to Voice Mail
If you want to send a call directly to voice mail bypassing
ringing the parties extension
While you are on an active call, press the transfer key. You
will receive dial tone from the next available line.
2. Dial a * followed by the extension number whose voice
mail you want to transfer the call to.
3. Press the transfer key again to release the call to the dialed
extension’s voice mail.
1.
Parking a Call
Use Park when you want someone else to pick up this
call. The Park pickup keys light up on all the telephones
indication a live parked call.
If you answer a call and the party wishes to be connected to someone
and you are not sure if that party can accept the call or may be away
from their desk, place the caller on park by pressing the park key once.
The system will tell you by speaking what park button the caller is
parked on. Then you can either call or page the party and inform them
that they have a call parked on pickup 1,2,or 3.
The park pickup light will be illuminated on all phones until the call is
picked up. The call can be picked up by anyone.
To get the caller back, press the appropriate park pickup key.
Voice mail
The voice mail button provides direct access to your
voice mail messages.
Press the button once and the system will ask for
your password.
When your blue message waiting indicator is
flashing, you have voice mail messages waiting.
The display on your phone will indicate how many
new messages and how many old messages are in
your voice mail box.
Pause
Pressing the pause key once will put your phone in
do not disturb mode and all incoming calls will be
sent to your voicemail.
While your pause key is enabled, you busy lamp will
be on indicating that you are not available to receive
calls.
Pressing pause again will turn the feature off.
Hold
To place a call on hold, press the hold button once.
To remove the call from hold, press the flashing line key where the call
originally came in.
Calls are automatically put on hold when you press the transfer key or
press another line key.
Conference
Making a three party conference
Once a call is established, you can
create a three party conference.
With the first call on the line, press the
Con key.
You will receive dial tone from the next
available line.
Dial the number you wish to conference
in.
Press conference again.
All three parties are joined together.
Press drop or hang up to end the
conference.
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2.
9412189012
2123422186
03:22
Drop
More
User Tips
To end a call, press the hang up key.
To page another party press ** followed by the other parties extension
number. This will cause a speaker phone page.
To page a group of people, press the appropriate group number. All
parties in the group will receive the page.
To pick up a parked call, press the appropriate park pickup key.
Remember that it is not necessary to put a call on hold to transfer the
call. Just press another line key or press the transfer button. The caller
will be placed on hold automatically.
When placing a call, dial first then go off hook by picking up the receiver
or pressing speaker.
If you go off hook first before dialing, remember to press the dial key.