Transcript Voice Over IP / Internal Presentation

Q w e s t
W h o l e s a l e
M a r k e t s
UNE-P ‘Complex’ Services,
and Qwest DSL
Product Attributes
Conversion Issues & Solutions
The Qwest CLEC Forum
September 16-17, 2002
The information provided on every slide in the following presentation is for training purposes only. The information provided
does not create or modify any legal obligations, promises or expectations between Qwest and CLEC customer. The parties’
relationship is governed by existing legal obligations and contracts.
Discussion Topics

Part I: UNE-P ‘Complex’ Service Product Attributes





UNE-P DSS
UNE-P ISDN BRI
UNE-P ISDN PRI
UNE-P PBX
Part II: Qwest DSL service

Qwest DSL Product Attributes
Qwest DSL Resale services
Qwest DSL with UNE-P services

Wholesale Qwest DSL Conversion & Installation


Qwest Wholesale Markets
2
UNE-P ‘Complex’ Services


Certain UNE-P service combinations are ‘complex’
or ‘designed’ services.
These products include:




UNE-P Digital Switched Service (DSS)
UNE-P ISDN Integrated Services Digital Network (ISDN)
Basic Rate Interface (BRI)
UNE-P Integrated Services Digital Network (ISDN)
Primary Rate Interface (PRI)
UNE-P Private Branch Exchange (PBX)
Qwest Wholesale Markets
3
UNE-P Combination Services
Qwest Unbundled Network Elements-Platform (UNE-P)
services are combinations of Unbundled Network Elements
(UNEs) provided to end-users on behalf of Competitive
Local Exchange Carriers (CLECs) that are functionally
equivalent to Qwest’s comparable retail service offerings.
Qwest Wholesale Markets
4
UNE-P DSS




Is a digital exchange service between an end-user's Customer Provided
Equipment (CPE) and the Qwest Central Office (CO).
Multiplexing of the digital transmission facility (DS1/DS3), at the speed of
1.544 Mbps, in Qwest's CO will accommodate up to 24 voice grade
channels (trunks) into the switch.
You may order new UNE-P DSS service or convert existing retail and
resale DSS to UNE-P DSS.
The UNE-P DSS Product catalogue provides detailed product and
ordering information:
www.qwest.com/wholesale/pcat/unepdss.html
Qwest Wholesale Markets
5
UNE-P DSS with Basic Trunks


Basic Trunks (line side termination) are available as: In-only; Out-only;
and/or 2-way.
UNE-P DSS with Basic Trunks is the finished service combination
of the following rate elements:

DS1 or DS3 Capable Loop

Multiplexing (necessary with Basic Trunks only)

Up to 24 Analog Line Side Ports

Shared Transport Originating Minutes of Use (MOU)

Local Switching Originating MOU

Vertical Features (standard and optional)
Qwest Wholesale Markets
6
UNE-P DSS with Advanced Trunks


Advanced Trunks (trunk side termination) are available as: In-only with
Direct Inward Dialing (DID) and Hunting; Out-only with Answer Supervision;
and/or 2-way with DID, Hunting and Answer Supervision.
UNE-P DSS with Advanced Trunks is the finished service combination
of the following rate elements:
DS1 or DS3 Capable Loop
DS1 Local Message Trunk Port
Shared Transport Originating Minutes of Use (MOU)
Local Switching Originating MOU
Vertical Features (standard and optional)





Qwest Wholesale Markets
7
UNE-P ISDN BRI



An all-digital communications technology that provides
services and capabilities not available through standard
analog technology.
The ISDN digital architecture provides a high-speed,
integrated transfer of voice, data and video over the same
line, using the Public Switched Network (PSN).
UNE-P ISDN BRI provides for two simultaneous voice
connections and a low speed data connection over existing
telephone lines (twisted copper pair).
Qwest Wholesale Markets
8
UNE-P ISDN BRI

The loop portion of this service is provided on an unbundled
160 kilobits per second (kbps) Digital Subscriber Line (DSL)
Channel. It has an information rate of 144 kbps, which is
divided into three channels: Two "B" channels and one "D"
channel capable.
Qwest Wholesale Markets
9
UNE-P ISDN BRI

UNE-P ISDN BRI is comprised of the combination of the
following rate elements:






ISDN BRI Capable Loop
Digital Line Side Port (Supporting ISDN BRI)
Shared Transport Originating Minutes of Use (MOU)
Local Switching Originating MOU
Optional Features
The UNE-P ISDN BRI Product catalogue provides detailed
product and ordering information:
www.qwest.com/wholesale/pcat/unepisdnbri.html
Qwest Wholesale Markets
10
UNE-P ISDN PRI





Provided as a finished service to ISDN compatible Private Branch Exchange
(PBX) end-users on behalf of UNE-P CLECs.
Is a 4-wire full duplex transmission path between ISDN-capable Customer
Provided Equipment (CPE) and an ISDN-equipped Central Office (CO).
The basic service consists of 23 B Channels and a D Channel with a
transmission rate of 1.544 Megabits per second (Mbps). Each B Channel
carries user information and the D-Channel is used for signaling. The
channel configuration is commonly referred to as 23B+D.
The B channels can be used to transmit Voice and data or Circuit
Switched Data (data only)
In-only,Out-only, and 2-way Trunk voice type services can ride over
a B channel.
Qwest Wholesale Markets
11
UNE-P ISDN PRI

UNE-P ISDN PRI is comprised of the combination of the following rate
elements:


Facility:

DS1 or DS3 Capable Loop

ISDN PRI Trunk Port
Trunks:

Up to 24 In-only, Out-only, or 2-way Trunk Connections

One DS1 Local Message Trunk Port ("Circuit Terminations")

Shared Transport Originating Minutes of Use (MOU)

Local Switching Originating MOU

Vertical Features
Qwest Wholesale Markets
12
UNE-P PBX





UNE-P PBX is available with analog trunks (analog DID and non-DID
trunks) as a finished service to end-users on behalf of UNE-P CLECs.
Provides analog trunks to connect your end-user's CPE PBX equipment
from your end-user's premises to the Qwest Central Office (CO).
DID special trunk arrangements permit incoming calls from the exchange
network to reach a specific PBX station directly, bypassing the attendant
for assistance.
DID is a trunk side offering within the CO and may be analog 1-way
incoming or 2-way.
The UNE-P PBX Product catalogue provides detailed product and
ordering information:
www.qwest.com/wholesale/pcat/uneppbx.html
Qwest Wholesale Markets
13
UNE-P PBX

UNE-P PBX analog non-DID and 1-way DID Trunks are
combinations of the following rate elements:

2 Wire Analog (Voice Grade) Loop

Analog Line Side Port

Shared Transport Originating Minutes of Use (MOU)

Local Switching Originating MOU

Vertical Features
Qwest Wholesale Markets
14
UNE-P PBX

UNE-P PBX analog 2-way DID Trunks are combinations
of the following rate elements:

4 Wire Analog (Voice Grade) Loop

DID Trunk Port

Shared Transport Originating MOU

Local Switching Originating MOU

Vertical Features
Qwest Wholesale Markets
15
Qwest DSL Service

Qwest DSL Product Attributes

Qwest DSL Resale services

Qwest DSL with UNE-P services

Wholesale Qwest DSL Conversion & Installation
Qwest Wholesale Markets
16
Beyond the Network Interface



Qwest DSL Rides on 1FR and
1FB or Analog Centrex/Trunks
Subscriber’s line must loop
qualify for Qwest DSL
ADSL Loop Qual Tool used for
qualification
Small micro filter is
required on all
phones
Phone
Wall Jack
RADSL
modem
Analog
RJ-11
Existing POTS Facility
Must Loop Qual
Ethernet
RJ-45
Phone Wall
Jack
17
Retail/Resale Matrix
Retail DSL
Resale DSL
UNE-P w/DSL
Speeds
256 up to 7M
256 up to 7M
256 up to 7M
Pricing
$21.95 up to $275.00 Sold Retail prices less
to End User
existing ACS discount in
Interconnection
Agreement. Sold to
Reseller
Qwest provides directly to Reseller provides to End
End User
User
Tech
Support
CPE
Fulfillment
CPE
Installation
Billing
Retail Price – no discount.
($21.95 up to $275.00).
Sold to CLEC.
CLEC provides to End User
Qwest provides directly to
End User
Reseller provides to End CLEC provides to End User
User
Qwest acquires their own
CPE and performs
fulfillment
Qwest technicians perform
if End User orders this
option
Qwest bills End User.
Reseller acquires their
own CPE and performs
fulfillment
Reseller performs if they
choose to.
CLEC acquires their own
CPE and performs
fulfillment
CLEC performs if they
choose to.
Qwest bills Reseller.
Reseller bills End User.
Qwest bills CLEC. CLEC
bills End User.
18
Qwest Retail DSL Product Line
Service Description
Retail NRC
Qwest DSL 256
 (256k dwn; 128-256k up)
 DMT
Qwest DSL Deluxe
 (256k up to 640k dwn; 128k-256k up)
 DMT
Qwest DSL Pro Deluxe
 (256k up to 640k dwn; 128k-256k up)
DMT
Qwest DSL Pro 640
(640k dwn, 128k-640k up)
 DMT
Qwest DSL Pro 1M
 (1M dwn; 128k-1M upstream)
 DMT
Qwest DSL Pro 4M
 (4M dwn; 128k-1M upstream)
 DMT
Qwest DSL Pro 7M
 (7 M dwn; 128k-1M upstream)
 DMT
$99.00
Retail MRC
As of 9/2002
$21.95
$99.00
$31.95
$99.00
$55.00
$99.00
$66.00
$99.00
$88.00
$99.00
$165.00
$99.00
$275.00
DSL Line
19
DSL VISP Program
VISP is a Volume Discount Plan.
VISP requires minimum of 15,000 DSL subscribers in first 12
months.
VISP is not subject to Resale discounts.
Qwest has no interaction with VISP end users.
VISP participants provide their own CPE, fulfillment, Tier 1 tech
support, marketing, acquisition and billing.





1
End User contacts
VISP to order VISP
DSL with VISP
Internet Access
2
VISP
DSL
Orders
to
Qwest
5
4
DSL
Bill
for all
VISP
DSL
Svcs
End User deals with
VISP for technical,
CPE, and billing
issues.
.
QWEST
Volume Plan DSL
3
Qwest DSL Receipts Orders
Provisions, Statuses, Maintains,
Repairs all DSL Orders on a
Wholesale basis to VISP.
20
Qwest DSL with UNE-P Services



Qwest Digital Subscriber Line (DSL) service is available with UNE-P
when it is purchased in conjunction with UNE-P POTS, UNE-P PBX
Analog (non-DID trunks) and UNE-P Centrex.
You may convert existing Qwest retail or resale service with existing
Qwest DSL to UNE-P with Qwest DSL service. You may also request
the installation of new Qwest DSLTM service on an eligible and
existing UNE-P service, subject to loop qualification and availability.
Qwest DSL is a data solution that utilizes Rate Adaptive Digital
Subscriber Line (RADSL) technology to provide a line side connection allowing voice and data transmission over the same local loop.
Qwest Wholesale Markets
21
Qwest DSL with UNE-P Services



Your Interconnection Agreement must include terms and conditions
to purchase Qwest DSL service with UNE-P.
Upon service conversion to UNE-P with Qwest DSL service, existing
and installed Customer Premise Equipment (CPE) (e.g., modems,
filters), will not be maintained or changed by Qwest. For new Qwest
DSL service with UNE-P, it is your responsibility to provide your endusers with CPE, CPE installation instructions, and technical support.
Qwest DSL Host Volume Discount Program arrangements (providing
Qwest DSL service to end-users on behalf of Volume Internet
Service Providers) are not available with UNE-P with
Qwest DSL.
Qwest Wholesale Markets
22
DSL Ordering
Retail DSL can be loop qualified only after the POTs line has been
engineered/completed.
Retail DSL process requires a valid loop qual or the DSL order is rejected.
Qwest DSL cannot be ordered concurrently with a new POTs line.
 Qwest Retail DSL sales persons sometimes handle requests for
DSL at the same time as taking an order for a new line by offering
to perform a loop qualification after the line order completes.
 There is no DSL order taken and no reservation made at time of the
new line order.
 If the End User’s line qualifies after completion, the End User is
contacted and if requested, a second order is placed.
 This is a sales function, not a product attribute. Reseller/CLEC may
wish to perform this sales function on behalf of their customers as
well.
23
Qwest DSL with UNE-P Services


Qwest DSL is offered with compatible UNE-P service at
Qwest retail rates. Retail rates for Qwest DSL service can be
found in the state specific Tariffs, Catalogs, or Price Lists.
Additional information regarding Qwest DSL with UNE-P
may be found in the UNE-P General Information Product
catalog:
www.qwest.com/wholesale/pcat/unep.html
Qwest Wholesale Markets
24
Process Improvement

Qwest DSL


Solution to Out of Service
Improved Service Intervals

Escalations

Qwest DSL w/ CTX+ & Centron


CMP CR PC062702-12
Interim Solutions to deliver DSL now available
Qwest Wholesale Markets
25
Process Improvement
Qwest DSL
 Solution to Out of Service


Refined the Internal Call Handling procedures to
recognize & resolve Disconnects In Error / Out of
Service conditions (July 2002)
Improved Service Intervals

Standard due date reduced from 10 business
days to 5 business days effective June 21, 2002
Qwest Wholesale Markets
26
Process Improvement
Escalations


Enhanced internal procedures for handling Disconnects
In Error or Out of Service conditions with DSL service
Contact Qwest Wholesale LSR Service Center at
888-796-9087 for Disconnects In Error or Out of
Service conditions for Resale / UNE-P DSL service.
http://www.qwest.com/wholesale/clecs/exescover.html
Qwest Wholesale Markets
27
Process Improvement
Qwest Centron and CTX +, w/ DSL




Interim Solution now available for Resold and UNE-P
CTX +, DPA with DSL clients
Local Service Request / Ordering Process remains
the same. The unique DSL USOCs associated with
the LNA will indicate this is DSL
Qwest internal documentation was deployed 8-05-02
CMP CR PC062702-12 issue remains open in pursuit
of an automated solution
Qwest Wholesale Markets
28